Getting started with Customer Success

---
title: Getting started with Customer Success
description: Define the basic customer success components
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-basic-config.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer success, Configure, Customer Success Management]
---

# Getting started with Customer Success

Define the basic customer success components

-   **[Create a customer success definition record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-create-ale-defn.md)**  
Define categories and subcategories for success play workflows.
-   **[Create a customer success choice record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-ale-choice.md)**  
Create a Customer Success Choice record to define a value for a dropdown or lookup field in the Customer Success Management application.

**Parent Topic:**[Configure customer success](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-config-cust-success.md)