Mobile Platform

Give users the option to change chart views from color segments to black and white patterns. This option can be used for accessibility purposes.

You have the option to change the data analytics views from color segments to black and white patterns. This option can be used for accessibility purposes.

Adjust the size of text labels in the main screens of your mobile applications to enhance the readability of texts. This typography option can be used for accessibility purposes.

To make the user interface of the ServiceNow Mobile Platform accessible to users with disabilities, ServiceNow includes features that support several specifications in the Web Content Accessibility Guidelines.

Define if a message or banner displayed on a mobile device requires the user to acknowledge the receipt of the message.

When working with action items keep these general guidelines in mind for usability and a good user experience.

Create a push notification your users will see on their mobile devices.

You can use this JSON script example to configure an actionable push notification for ServiceNow mobile apps.

Create push actions to suit your needs, when the base system actions do not meet your requirements.

Select a push category to determine what actions your users can take in a notification. This category defines which actions your users can take when viewing a notification.

Create mobile function for each function in the selected action category. These actions perform tasks on your instance based on what the user selects in the notification.

Associate functions to the actions in your notification so the instance uses the correct function for each action.

Create a record to determine what information the notification displays to your users.

Create a standard notification on your instance using the platform notifications.

Include actions with your push notifications. Users can perform push notification actions without opening the app.

Use actions font icons for functions. They can be used on buttons that are located on cards or for quick actions. Actions font icons are in the now-mobile-icons-buttons font family.

Use the preventAppKillOnAuth property on your ServiceNow instance to help prevent Android devices from killing the mobile app when put to background during login. Use this configuration to allow for a smoother authentication experience by keeping the app active until users complete or cancel the login process.

Use these system properties to configure access to IP-restricted networks for ServiceNow mobile apps.

Configure the ServiceNow app for Android for Workspace ONE UEM distribution.

Configure the ServiceNow app for Android for IBM MaaS360 distribution.

Configure the ServiceNow app for Android for MobileIron distribution.

Learn how to add your ServiceNow mobile apps to your existing Microsoft Azure protection policies.

Add field functions to the details screen in your record screens using Mobile App Builder.

Add footer functions to the details screen in your record screens using Mobile App Builder.

Upload images or icon-style images to use within your icon sections. Use personalized images to brand your mobile application. This feature is configured in the web-based UI as opposed to the Mobile App Builder.

Configure your ServiceNow app for distribution with Microsoft Intune.

Configure the ServiceNow app for iOS for Workspace ONE UEM distribution.

Configure the ServiceNow app for iOS for IBM MaaS360 distribution.

Configure the ServiceNow app for iOS for MobileIron distribution.

Configure the ServiceNow for Cetrix XenMobile distribution.

Add optional prompts to the ServiceNow AI Lens launcher button.

Reuse push notifications across mobile apps with Mobile App Builder (MAB). Push notifications are configurable pushed messages that appear directly in mobile apps. Using MAB to manage push notifications streamlines your mobile application development into one tool.

Several system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.

Users with the admin role can use the example JSON script to configure a scripted extension point. Admins can use these scripted extension points to limit which mobile apps can log in to ServiceNow instances. These scripts can also be used to specify a redirect link to authorized mobile apps.

Learn how Otto AI agents can be integrated into Virtual Agent on your mobile app to help your organization improve live agent productivity by using AI agents to perform tasks.

Use ServiceNow Otto on mobile devices to generate resolution notes that summarize work orders.

Use VMware Workspace ONE UEM to distribute and manage the ServiceNow mobile apps on user devices.

ServiceNow mobile apps are organized into three hierarchical levels, apps, screens, and functions that work together to define the mobile experience for each user role. You can configure offline mode at each level, controlling what users can access and work on without network connectivity.

UI sections contain the screens, analytics previews, and record information on your launcher screens.

Use AppConfig to define a default instance and browser for your managed mobile apps.

Fetch type settings determine when data is loaded in your screens. Change your fetch type to optimize load time performance for your screens.

Launcher screen headers enable you to define how the heading of a launcher screen appears. You can either have text with an optional variable added, a logo, or leave the area blank.

Android for Work may not be able to find the ServiceNow application. If that is the case, the ServiceNow App might not be approved for your organization. You can approve the app by finding it in the Google Play store.

Consider which native applications are available in offline mode. The available apps are Mobile Agent app, Now Mobile app or a custom branded app created through the Mobile Publishing plugin.

After you configure a mobile theme that reflects your company identity, you can assign the theme to your mobile applications.

Set the AsyncAttachmentsUploadEnabled mobile property to true to turn on background file uploads in the ServiceNow mobile app.

Control the origin of where images and files are sourced from, including a phone's gallery, camera, or file system. This capability confirms that images can’t be reused and verifies that they aren't AI-generated.

Define the length of time a banner notification is displayed at the top of your screen. Increasing the display time provides additional time to read a message before it disappears, and for the screen reader to read out the entire message.

Learn about the base system functionality included in with ServiceNow mobile apps.

Use BlackBerry UEM (Unified Endpoint Management) as a mobile device management system to distribute and manage the ServiceNow mobile app on user devices.

Set the glide.sg.block_mobile_attachments_sharing system property to true to hide the sharing button in the mobile app native viewer.

Use  Cabrillo JS to build custom mobile experiences inside of native mobile apps. Certain Cabrillo JS functions are available for the pre-login branded landing page.

Create a branded pre-login landing page with a ServiceNow mobile login button or mobile deep links. These elements redirect users either to a specific area within the ServiceNow mobile app or to the login screen.

Learn about the different behavior of trusted or untrusted links on your branded landing page.

A branded landing page is a public web page displayed to users before they log in to their  ServiceNow mobile app. This pre-login page contains a login button in the header or a deep link that navigates users to a specified area of a  ServiceNow mobile app, bypassing the need to select an instance. The login button can be in the header of the mobile app, an integral part of the web page or both. The login button can either be in the header of the mobile app or an integral part of the web page.

Learn about configuring push notifications for branded mobile apps.

Create and modify mobile app components using ServiceNow low-code application development tools.

Use mobile scripts to update data across multiple tables and to control button visibility and behavior, whether users are online or offline.

Configure button emphasis in different locations within your mobile app to help users identify the type of functions they can activate.

Use button emphasis to define the appearance and color of function buttons throughout your mobile app. The appearance and color of function buttons helps users identify the types of actions they trigger.

Define whether to show or hide buttons while users are in offline mode on their Mobile Agent app.

Access an instance using the browser on your mobile device.

Use a tablet to access your instance either app or from a browser.

Use action-triggered cache updates to define specific user actions that automatically refresh the offline cache in the background. This process reduces reliance on manual cache updates and helps to verify that users have current data when its needed.

Use the calendar screen to create and view events related to specified dates. Scroll in either the calendar interface or the events list, to view corresponding information for the selected date or event.

Calendar screens display a calendar interface and records associated with the selected date.

Change the pin for your ServiceNow mobile apps.

Change the fetch type of a screen to change when the app loads its data.

Use multiple  ServiceNow instances on a single mobile device, to quickly change to different instances without the need to log out and log in. Also, you can automatically receive notifications from any of the instances you're logged in to.

Chart screens display data visualizations created in the Analytics Center and are displayed in the analytics section of your launcher screen. Adding data visualizations helps users more easily identify trends and turning points through indicator scores and visual representation.

Configure Citrix XenMobile to distribute and manage the ServiceNow mobile app on user devices.

Migrate from the Mobile Classic app to the Mobile Platform to take advantage of features such as rapid development, offline capabilities, and native mobile device feature integrations.

Learn how to use color in your mobile applications to improve user experience. Using the right colors for your environment can help guide your users through your app and quickly identify important information.

Learn how to use color variables to change theming in your mobile card view buttons.

Learn how to use color variables to change theming in your mobile input descriptions.

Learn how to use color variables to change theming in your mobile map icons

Learn how to use color variables to change theming in your mobile map screens

Learn how to use color variables to change theming in your mobile card views.

Learn how to use color variables to change theming in your mobile UI rules.

Learn how to use color variables to change theming in your mobile icon UI sections.

ServiceNow Otto reduces manual work and saves you time by recommending components based on context like the current record name and configuration tree information when you’re configuring records.

Review the components which use mobile scripting.

Lists of mobile components that can be applied to user roles, user criteria, or to both these access control mechanisms.

Configure a scripted extension point with a list of mobile apps that can log in to the ServiceNow instance. When a user attempts to log in with an unauthorized app, the admin can add a link that redirects the user to an authorized app.

Configure apps that support managed configuration by deploying an XML configuration file to users' iOS devices.

Create a PIN for your mobile app.

Set the useDeviceSettingsForDateTimeFormats mobile property to True to configure the date/time fields in mobile apps to use the date/time format that is used on the mobile device.

Streamline form completion on input form screens by configuring auto-filled inputs based on one or more user inputs. Auto-fill inputs are configured by using mobile client scripts.

Configure navigation bar launcher screen tabs and screen tabs to display badge counts. These badge counts indicate how many rows in the Badge Count [sys_sg_badge_count] table match a condition that you can configure. For example, how many work orders are waiting for your attention or how many new and unread Sidebar messages have been received.

As an admin, configure a system property that contains a list of mobile apps that can log in to ServiceNow instances.

Configure your analytics preview to use a navigation function. This function directs your users to your chart screen from the analytics preview on your screen launcher.

Configure a navigation function to direct your users to your chart screen.

Learn how to configure the default authentication browser for your ServiceNow mobile apps managed by Microsoft Azure.

Admins can configure an external browser for mobile apps. This external browser is used during authentication so external URLs that are opened by the same browser can maintain sessions and cookies.

Specify the CSS custom property of a sys_ux_theme record to define the color of a font icon.

Configure font type icons that can be used in a variety of places in mobile apps. For example, you can use font type icons in screens, cards, functions for quick actions, and navigation bars and tabs.

Configure input form screens that support grouped scans. Grouped scans enable you to scan multiple barcodes that are associated with assets that must be scanned in a set.

Use the glide.sg.group_acl.enabled system property to control the validation of access control lists (ACL) during aggregation requests that are related to displaying results from data items that use grouping.

Use Mobile App Builder to configure an image type icon that can be used in navigation bars on mobile apps.

Configure a ServiceNow AI Lens launcher button with scripted screen.

Configure mobile access to ServiceNow instances that use adaptive authentication, which restricts access outside a defined IP address range.

Learn about configuration details for the ServiceNow Mobile platform.

You can configure a login experience that is specific to a mobile app and different from the web login experience. For example, Now Mobile app users can be automatically redirected to an identity provider (IdP) that is different from the IdP that is defined for the web session.

Follow these steps to enable the Mobile AI Voice Agent feature for your mobile app users.

Manually create a filter experience for your users. Custom filters can include fields that are not in the list pattern.

Configure a mobile experience for any of the ServiceNow mobile apps.

Enable Now Assist Agent skills in Virtual Agent on Mobile to leverage the power of generative AI.

Use the Mobile App Builder to assign your Next Experience themes.

Learn how to enable Next Experience theming, and create and apply themes for your mobile apps.

Define a separate data item for offline mode, giving you the flexibility to define the amount of data to display when a user is offline.

Determine which fields and functions are available to users when working in offline mode.

Determine if the function instance available to users in online mode is also available in offline mode. This option gives you more control over how users manage their offline tasks.

Define the number of records to display to users in offline mode. Choose between 0 through 1000 records. This range gives you the flexibility to display different amounts to the user in online and offline modes.

Configure a list screen to query a user for a parameter, which the screen uses to filter the records that appear on the screen.

Admins can configure parametrized data item screens that can return relevant records based on user inputs and variables on an input form screen.

Use push notifications on your branded ServiceNow mobile apps for iOS using token-based authentication.

Configure push notification message content and select which mobile application receives notifications. You can configure critical alert notifications, customize the message appearance, and determine the deep link used when users tap the notification.

Enter your Google Firebase Cloud Messaging push token authentication in your push application record to use push notifications on your branded ServiceNow mobile apps for Google Android.

Configure the navigation bar that appears at the bottom of the mobile app. Use navigation bar tabs to navigate to screens, launcher screens, as well as saved records, settings, and notifications pages.

Configure a chart screen to give your users access to pre-configured mobile dashboard views for several types of data visualizations.

Change the destination screen of your Siri shortcuts to direct your users to a different screen than the default.

Use Mobile App Builder to configure a screen in your mobile app to an image icon.

After you configure a user type icon, you must use Mobile App Builder to configure a header function in a mobile app to use the icon.

Configure user icons that can be used to launch the user profile of the logged in user in mobile apps.

Use Mobile App Builder to configure mobile apps that use a font family icon.

Configure action items to execute actions like create, edit and delete records while in offline mode. For an action item to perform multiple processes you must define separate action steps.

For an action item to perform multiple processes you must define separate action steps.

Consider these general guidelines when configuring your activity stream.

Configure an activity stream screen on your form to give your users access to comments, work notes, and attachments relating to the record they are viewing. In addition, use activity stream segments when you want to show the history of updates for a record.

Configure the BlackBerry Access browser to authenticate ServiceNow mobile apps.

Learn how to manage ServiceNow mobile applications in the BlackBerry UEM (Unified Endpoint Management).

Create a screen that displays a calendar with a list of related records. Users can see which records are related to dates on the calendar.

Create a card template to define the UI elements and layout to be used on a card.

Use cards to visually display information from different records by mapping data to the UI elements defined in a card template. UI rules can also be used to define conditional styling on cards.

Use the content UI section type to display text, images, and videos as campaign cards at the top of your screen. Use these campaigns to deliver messages and important information to your users.

To have the mobile app clear the pasteboard when the app enters the background, as well as block the ability to share content, add the system property glide.sg.clear_pasteboard_when_backgrounded.

To set the maximum number of rows retrieved for the table defined in the data item, add the system property glide.sg.data_item.row_count.

Add an embedded browser screen to display content from a URL within a browser section. This enables users to access information in a ServiceNow instance or on a page outside of your instance.

Create a details screen to display record fields on your screen.

Indoor positioning enables end users to see their live location on an Indoor Wayfinding map and get guided navigation to their desired destination.

Add a ServiceNow AI Lens button to input form screens to allow users to quickly extract data from attachments and complete forms faster.

To configure the maximum number of records returned for a list of parameters, add the system property glide.sg.list.max_items_number.

Use app configuration to pre-configure the instance URL in Jamf Pro.

Configure the length of time it takes for the app to time out.

Configure mobile web screens with Mobile App Bridge to enable seismic pages, classic web pages, or service portal pages that are hosted within embedded web views. Using this feature, you can access native mobile functionality on ServiceNow mobile apps.

Configure mobile push notifications to target a specific screen in one of the ServiceNow Mobile Platform applications.

Add a conversational chat button to standard catalog search results in mobile. The chat button redirects users to a new Virtual Agent conversation for eligible catalog items.

To configure the amount of search list results that load to the screen as the user scrolls down, add the system property glide.sg.choice_list.window_size.

Configure a record screen to query a user for a parameter. The screen then uses this parameter to determine the record that appears on the screen.

Configure when a push notification event is triggered and sends a mobile push notification to users.

Configure the message displayed to users when they receive their push notification.

Generate the resolution notes that summarize work orders for mobile.

Define whether jailbroken (iOS) and rooted (Android) devices are permitted on your mobile device. The default value is set to false to increase security and to minimize possible disruption to your system.

Configure input fields that your users can use to sign electronically on the input form screen. Users can sign on the screen or type their name to record their signature.

Create a slider option for a number input on your input form screen. Sliders help users visualize the input range and reduce errors by limiting choices to defined minimum and maximum values.

Configure Zero Trust Access (ZTA) on mobile to reduce end-user access based on factors such as IP address, location, and identity provider attributes.

Install and configure skills for ServiceNow Otto in Mobile.

Configure a prominent action button for quick access to Now Assist.

To support your organization's authentication policies, admins can control which mobile apps can log in to ServiceNow instances.

Create a launcher screen header to define how the title of the screen appears. There is an option to add a variable, to help personalize your heading,

Create an embedded list that you can include as in a record screen.

Use Mobile Card Builder to add card actions to a mobile card.

Create the actions that execute when your mobile UI rule conditions are met.

Create a mobile UI rule to apply styling or field calculations for your mobile UI elements.

Create and use a QR code containing JSON to provide a method for your users to log in with pre-defined parameters.

Receive critical alerts, even if you have configured your mobile device to a Do Not Disturb or Silent mode setting. Critical alerts are a more acute form of push notifications, where your mobile device is set up to receive visual and audio alerts usually when an issue needs immediate attention.

Enable the Override do not disturb setting to receive critical push notifications. Managers and admins can reach out to their on-call members even when their phones are set to Do Not Disturb mode.

Send your users critical alerts, even if they set their mobile device to Do Not Disturb or Silent mode. Configure these visual and audio alerts to be sent when an issue needs immediate attention. Example scenarios can be to inform the user of an essential update, or to publicize a major incident that requires a speedy response.

Use data source scripts to map input values, descriptive elements, and input actions. Alternatively create a dedicated data source for each of these elements.

Configure data sources to map UI elements to specific database fields using element identifiers, enabling the retrieval and display of data on input form screens. This mapping verifies that each UI element accurately reflects the corresponding data field within a record.

A data source is a loading mechanism that maps UI elements to specific database fields using element identifiers. Use data sources to retrieve and display data onto input form screens.

Mobile data visualizations show data relevant for mobile device display. Create the data visualizations within the Analytics Center of the ServiceNow platform. All settings and configurations that are available for display in the mobile platform are listed in this topic.

After you create an input form screen and define its IncludeTimezone attribute for date/time inputs, you must associate the input form screen with an action item. How you set up the date/time inputs depends on the type of action item you use.

Deactivate the offline mode by creating the property glide.sg.offline.enabled and setting the property to false.

Display performance-related data, like SQL counts, business rules, and REST API responses in a debug drawer at the bottom of the screen. This data enables administrators to measure the performance of each mobile screen and to identify any performance issues.

Add translated values to your decorative slider.

Create a colored slider option for a number input on your input form screen. Decorative sliders contain sections that can be associated with a specific color and label to aid visual representation. These labels are translatable.

Familiarize yourself with how to construct and use mobile deep links in any screen type within a mobile app.

Mobile deep links are linking formats that direct users to specific content and locations within a mobile app. These links can be placed in email notifications, text messages, push notifications, launcher screens, and input form screens. You can also configure a mobile app login URL for multiple SSO identity providers.

Add a card descriptive element before an input field, within an input form screen. This additional on-screen information provides a context to your users, enabling them to better understand what is required as they enter data into an input form.

Add descriptive elements, such as an image, simple text, rich text, or a mobile card, before an input field within an input form screen. This additional on-screen information provides a context to your users, enabling them to better understand what is required as they enter data into an input form.

Add functions to your details screens to enable your users to take actions or view additional information.

Select a language for your ServiceNow mobile app that may differ from the language defined for your mobile device.

Using Mobile App Builder (MAB) you can duplicate existing records with their associated child records. You can then use these duplicated records as a template from which you can create new screens and cards.

Configure a record screen to dynamically inherit a name from a field in a previous record. This setup enables users to view a single specified field as the screen name instead of the screen record name.

Configure a screen to dynamically inherit a name from a parametrized list screen. This setup enables users to view a passed parameter as the screen name instead of the screen record name.

Dynamic segments in a record screen enable users to see a subset of relevant records rather than a whole list of records.

Customize the color of segment buttons to help users identify a tapped segment button. For example, use a darker color to indicate that it is a selected button.

Configure an empty state to inform users that a page currently does not contain data. Add an image, text, and buttons to customize the empty state and improve the user experience.

Configure an empty state to display on empty record screens to provide information to further direct users. The display of an empty state for an embedded list in a record screen takes priority over an empty state defined for a list screen.

Use an empty state to indicate to your users that the displayed page does not contain data. You can add an image, text, and buttons to direct users to perform an action, view a particular screen, or review specific information.

Configure an empty state to display on empty list screens, to provide information to further direct users. These features are configured in the web-based UI instead of in the Mobile App Builder.

Configure a customized empty state for search results to provide users with information and actions to help improve their search criteria. This information will replace the default empty state that is provided for search results.

Use different themes on the Mobile Agent and Now Mobile apps to improve focus, readability, and accessibility.

Use the clientRefresh mobile property on your ServiceNow instance to turn on or turn off automatically refreshing your mobile apps. You can also use the clientRefresh property to adjust the scope of refresh on your mobile app.

Add the EnableCameraFocusEnhancement and the EnableMaxCameraResolution mobile properties to enhance barcode scanning for Android devices.

Enable users who have been assigned the snc_external role to be able to view, upload, and download attachments on their ServiceNow mobile app.

Set the externalScanEnabled mobile property to True to enable barcode scanning with an external scanner while the device camera is available in other parts of the mobile app.

Maps can use patterns or colors to identify locations. The accessibility toggle in the mobile device settings page controls how the map identifies locations.

Activate the mobile card generation skill to let Now Assist generate mobile components using existing web components as a reference.

Configure the offline mode for your mobile app to control how and when users access data without connectivity. Users can download the cache manually, or receive it automatically based on schedules you configure.

Use an EMM suite to distribute ServiceNow mobile apps or the ServiceNow Classic mobile app.

Learn about the ServiceNow Mobile Platform and how you can give your users the ability to access resources by using Now Mobile and Mobile Agent mobile apps.

Use Next Experience theming to give your mobile apps color scheme consistent with your instance web experience.

With ServiceNow Otto for Mobile, your users can generate case resolution notes to wrap up cases faster, generate answers to search questions, and augment the Virtual Agent experience.

Extend embedded web sessions to keep mobile users logged in until the mobile OAuth token expires.

Define external users to have availability to access your instance, but without access to all the capabilities allocated to internal users. External users are usually third parties, contractors, or external agents. External users are not employees of your organization.

Learn how to provide feedback regarding your ServiceNow in-app experience.

Use these filter condition attributes to customize how your data is filtered for condition types that are set in your mobile apps.

Use mobile filter capabilities within list, map, and calendar screens to help you search for specific data and streamline your results. Sorting lets you define how to view the filtered results.

View an interactive map of the interior of your building to locate available resources such as desks or conference rooms. After locating a resource, you can then reserve it.

When indoor positioning is enabled on your device, you can get step-by-step interactive directions to resources in a building that has been mapped for this feature.

Configure a mobile alert overlay for a record screen to inform users of an important message and to redirect them to a specific screen. Only one mobile alert is available per instance.

Configure a record screen with a dynamic screen segment so users can view records that correspond to selected segments, rather than view a complete list of records.

Record screens display content for a specific single record.

Functions define the actions users can perform from a screen, such as tapping a button, icon, or menu option. In offline mode, only functions configured as available on offline are accessible to users without network connectivity.

When working with incremental offline caching keep these general guidelines in mind for usability and a good user experience.

When working with attachments in offline mode, keep these general guidelines in mind for usability and a good user experience.

When working offline mode, keep these security and compliance general guidelines in mind for usability and a good user experience.

When scheduling offline caches keep these general guidelines in mind for usability and a good user experience.

Generate a summary of a record in your Now mobile app using Now Assist.

Generate resolution notes in your Mobile app that summarize your work order task record.

Grouped list records display a list of records that are grouped by a specific field.

When creating a navigation bar, keep these general guidelines in mind for usability and a good user experience.

Set the mobileCardsShowSeconds, recordScreenDetailsShowSeconds, or the activityStreamShowSeconds mobile properties to False to hide the display of seconds in date/time fields.

Use IBM Maas360 to monitor and manage smartphones, tablets, and other mobile devices from a web-based portal. Add the ServiceNow mobile app to the IBM Maas360 portal to monitor and manage distribution.

By default users can edit and annotate images including actions like adding text, drawing, and highlighting areas. This feature is supported for all attachment locations, including: activity stream, functions with type “attachments,” and input form screens with field type “attachment."

Use image icons on navigation bars and tab bars. Image icons are not font-type icons.

Learn how to turn off the image annotation option and define attachment sources when working with various mobile components.

Use these guidelines and considerations when implementing ServiceNow mobile on your instance.

If an admin has configured your mobile app for indoor positioning, you can get guided directions in real time to a resource on your device's Indoor Wayfinding map.

Indoor Wayfinding enables ServiceNow mobile app users to locate an asset, such as a desk or meeting room, on a map and then reserve it.

Use your ServiceNow mobile app to locate indoor resources at your site. You can also use this feature to get step-by-step directions to the office or to other resource locations.

Add a button next to input form fields to give users the ability to perform various input actions. These actions include adding a comment, adding one or more attachments, and navigating to other screens.

Configure actions that you want to appear in an input field in your input form screen. You can add a menu button next to input form fields to perform various input actions like add a comment, attachment, or navigate to another screen. Additionally, create an input source to trigger UI rules to summarize actions for GenAI.

Use the following script to determine where attachments selected by the user in the attachment input action are stored within the database.

Use the following script to determine where user comments entered in an input form are stored. The script also records comment deletion, updates, insertions of new text, and tracking the timestamp of changes.

Attachments added through input forms aren't displayed in the record activity stream by default, when working offline. Configure the write-back action step to associate attachments with the activity stream, so they appear immediately alongside other record updates.

Learn how to configure actions that affect the whole input form screen. These actions can be accessed with an icon or within a more menu button, located in the top menu bar. For example, you can configure a writeback action to save your work progress on the input form.

Learn about adding a button next to input form fields. This button allows users to add comments, attach files, and navigate to other screens.

Learn how to add, change, edit, and remove instances on your mobile device.

To work with ServiceNow mobile applications, you must add at least one web-based UI instance to each of the mobile applications. The added instance or instances contains the mobile features and capabilities that are configured by your administrator.

Microsoft Intune uses Azure to manage mobile devices and apps. With some additional configuration, you can manage the ServiceNow mobile app in Intune.

Use the Mobile Scripts table ([sys_sg_mobile_scripts]) to invoke specific records.

Use this table to check the enrollment status, device grouping, policy assignment, and single sign-on across Microsoft Entra and ServiceNow mobile apps.

Review common symptoms, causes, and resolutions for iOS device-level configuration problems.

Enrich your record screen with the addition of record UI sections displayed in a card format. This capability presents content and users can trigger actions without the need to navigate to an additional list screen.

Use Jamf Pro to distribute and manage the ServiceNow mobile app on user devices.

There are two areas where you can define the language for your ServiceNow mobile apps: the instance language setup and the mobile app language setup.