Brazil release notes

ServiceNow Access Analyzer is an access diagnostic tool designed for AI administrators or creators to validate the access controls configured within various resources and agentic assets.

The ServiceNow Access Management application provides robust tools to manage security data on the ServiceNow AI Platform. Access Management includes many controls, such as access control lists (ACLs), security attributes, security data filters, and machine identity access control. These controls provide granular control and help improve security for managing data access. See the following sections for release notes by version.

The ServiceNow Customer Success Management application helps you to streamline your onboarding process, define and track objectives and outcomes, identify and mitigate risks, and increase renewal rates. See the following sections for release notes by version.

The ServiceNow Accounts Payable Operations application helps Accounts Payable specialists to manage invoices, exceptions, inquiries, and track payments.

The ServiceNow Advanced AI Search Management Tools application helps AI Search administrators analyze search query traffic trends, review indexed record and configuration settings, and preview search query results. See the following sections for release notes by version.

The ServiceNow Agent Chat application enables agents to interact directly with end users through chat. See the following sections for release notes by version.

The ServiceNow Agent experience for CSM provides customer service agents with the tools that they need to find, research, and resolve customer issues and questions. See the following sections for release notes by version.

The ServiceNow AI Desktop Actions application enables you to automate repetitive tasks on your desktop and web. These desktop actions are executed by AI agents created in AI Agent Studio.

The ServiceNow AI Admin Center application is a single, AI‑native control hub that brings together other AI capabilities and configuration functions, helping administrators to set up and manage generative‑AI solutions from a unified experience. See the following sections for release notes by version.

With the ServiceNow AI Admin Hub application (formerly Now Assist Admin Console) you can activate, manage, and monitor AI skills and capabilities. See the following sections for release notes by version.

The ServiceNow AI Agent Advisor application is an AI solution that automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them. See the following sections for release notes by version.

The ServiceNow AI agents and AI Agent Studio provide solutions that can perceive the environment, decide, and proactively act to achieve specific goals without the need for constant human oversight. AI Agent Studio was enhanced and updated in the Brazil release.

The ServiceNow AI Control Tower application provides a centralized workspace to track and act on AI governance work across the enterprise. See the following sections for release notes by version.

The ServiceNow AI Cost Management application gives you comprehensive visibility and control over your AI spend and usage. The application consolidates cost and usage data from your external AI accounts, helping you track and optimize the total AI spend across your organization. See the following sections for release notes by version.

The ServiceNow AI Search application provides a consumer-grade search experience for ServiceNow AI Platform users. See the following sections for release notes by version.

The ServiceNow AI Workflow Factory Prime application contains products that enable you to discover, build, run, and extend on the ServiceNow AI Platform. See the following sections for release notes by version.

The ServiceNow ITOM AIOps AI specialist is an AI-powered team member that handles routine alert triage, so your operators can focus on alerts that need human judgment. See the following sections for release notes by version.

Optimize processes and increase productivity with the Platform Analytics applications. These applications include Performance Analytics, Usage Insights, and Process Mining. Present data through either the Core UI or the Platform Analytics experience. Platform Analytics has new and updated features in the Brazil release.

The ServiceNow APIs enable organizations to programmatically integrate ServiceNow with other systems, automate business processes, and extend platform capabilities to create seamless, end-to-end workflows across their entire IT and business ecosystem. See the following sections for release notes by family and store release.

The ServiceNow App Engine Management Center application provides an innovative experience for you to manage the full life cycle of custom app development, from intake to deployment. See the following sections for release notes by version.

The ServiceNow App Engine Studio application enables creators of varying skill levels to build applications that meet the immediate needs of your organization. See the following sections for release notes by version.

The ServiceNow Application Runtime Policy module enables optional, automatic generation of resource access policies for custom applications in development. See the following sections for release notes by version.

The ServiceNow Asset Audit Response application provides workspaces where asset managers can manage their regulatory audits, request evidence for these audits, respond to these requests through a guided experience, and access regulatory content to help drive more efficient and accurate responses to these requests. See the following sections for release notes by version.

The ServiceNow Authentication application supports many authentication mechanisms that enable you to authenticate the users. See the following sections for release notes by version.

The ServiceNow Automation Center application helps you govern your end-to-end, multi-vendor automation life cycles from one place, and use real-time dashboards to measure automation health and prevent failures. See the following sections for release notes by version.

The Automation Discovery application helped you identify automation opportunities for your workflows. This application is no longer supported starting with the Brazil release.

Your ServiceNow Autonomous Workforce is made up of AI specialists, coordinated systems of AI agents that collaborate, reason, and execute end-to-end work as a collective. See the following sections for release notes by version.

The Brazil family includes patches and hotfixes.

The Brazil release contains important problem fixes.

To help you upgrade from Australia to Brazil, we have combined the cross-family release notes for each product onto one page. Select the products you have to customize the release notes results.

The Brazil Patch 1 Hotfix 1 release contains fixes to these problems.

The Brazil Patch 1 release contains important problem fixes.

The Brazil Patch 2 release contains important problem fixes.

The Brazil release contains important problem fixes.

If you are thinking about upgrading to the Brazil family, problem (PRB) fixes can be an important factor in your upgrade plans. Compare the lists of fixed problems across various Brazil upgrade scenarios to help you decide which release version to upgrade to.

To help you upgrade from Yokohama to Brazil, we have combined the cross-family release notes for each product onto one page. Select the products you have to customize the release notes results.

To help you upgrade from Zurich to Brazil, we have combined the cross-family release notes for each product onto one page. Select the products you have to customize the release notes results.

Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation.

The ServiceNow Build Agent and Autonomous Engineer applications enable developers to create, edit, and deploy full-stack applications and metadata through a conversational interface. See the following sections for release notes by version.

The ServiceNow AI Platform has new and updated automation, as well as and no-code, low-code, and platform developer features in the Brazil release.

The ServiceNow Card data security application helps you tokenize sensitive data in card disputes, such as primary account numbers (PANs) and documents, in Financial Services Operations dispute workflows. Card data security was enhanced and updated in the Brazil release.

The ServiceNow Case management application enables customer service organizations and support teams to collaborate on customer problems proactively to resolve issues. See the following sections for release notes by version.

The ServiceNow Core Business Suite application provides consolidated case and knowledge management functionalities across business units within one application. See the following sections for release notes by version.

The ServiceNow Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. See the following sections for release notes by version.

The ServiceNow Certificate Inventory and Management application discovers, inventories, and manages the life cycle of TLS certificates across your infrastructure. See the following sections for release notes by version.

The ServiceNow Clone Admin Console application copies data and metadata from one ServiceNow instance to another ServiceNow instance to easily synchronize your instances.

The ServiceNow Cloud Cost Management application helps you to analyze cloud costs across your organization. It helps you to identify and act on opportunities to save costs and optimize operations. See the following sections for release notes by version.

The ServiceNow Configuration Management Database (CMDB) application stores data about the infrastructure of your organization. See the following sections for release notes by version.

Contract Management Pro has new and updated features in the Brazil release.

The Contract Management Pro MCP Server connects external AI tools to Contract Management Pro so that contract fulfillers or contract reviewers can review and redline the contract documents in their preferred AI tool using approved contract analysis playbooks that contain clause level organizational positions.

The ServiceNow Otto for Contract Management Pro uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. You can integrate external AI-powered negotiation tools with ServiceNow Otto for Contract Management Pro through Model Context Protocol to access contract context during negotiation. ServiceNow Otto for Contract Management Pro was enhanced and updated in the Brazil release. See the following sections for release notes by version.

The ServiceNow Code Signing application validates scripts and code that run on your instance to prevent unauthorized or tampered records from being processed. See the following sections for release notes by version.

Common Governance, Risk, and Compliance features provide shared capabilities for governance, access controls, workflows, regulatory resources, integrations, reporting, and user experiences across ServiceNow Governance, Risk, and Compliance applications. See the following sections for release notes by version.

The ServiceNow Next Experience Components application provides the components used to build custom user interfaces. Next Experience Components was enhanced and updated in the Brazil release.

The ServiceNow Configurable Workspace application provides tools to agents, case managers, help desk professionals, and managers for answering customer questions and resolving customer problems. See the following sections for release notes by version.

Now Assist in Document Intelligence is now Content Understanding. The ServiceNow Content Understanding application brings multimodal generative AI to document and image processing. It extracts key data, answers natural-language questions, and generates summaries from unstructured text, tables, and images. Content Understanding is enhanced and updated in the Brazil release.

The ServiceNow Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract, amendment and renewal requests. The solution uses AI to analyze contracts and extract metadata. It also supports e-signatures, wet signatures, and external storage systems. See the following sections for release notes by version.

Conversational Interfaces includes enhancements and changes in the Xanadu release.

The ServiceNow AI Platform core features provide configurations for global ServiceNow AI Platform behavior and behavior in some ServiceNow AI Platform applications. See the following sections for release notes by version.

The ServiceNow Quote Experience application is enhanced to manage complete lifecycle of Subscription Management workflows, and productized pricing across contract, sales product, and purchase item scenarios. See the following sections for release notes by version.

The ServiceNow CRM API Core application tracks and manages Sales CRM workflows with configurable request processing and Service Order Management integration. See the following sections for release notes by version.

The ServiceNow CRM Core application manages the complete product life cycle from lead to cash. The application provides workflows, configurable entity mappings, and declarative actions such as suspend, resume, and disconnect on sold products. See the following sections for release notes by version.

The ServiceNow CRM Outlook Add-in application captures and logs email interactions into CRM directly from Microsoft Outlook. See the following sections for release notes by version.

The ServiceNow Customer Contracts and Entitlements application enables users to manage contracts from the initial offer to contract finalization, directly within the CSM Configurable Workspace. See the following sections for release notes by version.

The ServiceNow Customer Engagement Sequences application enables customer-focused teams to execute structured, personalized outreach and follow-up activities that engage customers throughout their relationship with your business. See the following sections for release notes by version.

The ServiceNow Customer Service Management (CSM) application enables customers to connect with your organization through chat on self-service portals, consumer messaging apps, email, phone calls, and WebRTC voice widgets. See the following sections for release notes by version.

The ServiceNow Business Portal application enables B2B customers to build sales carts, place orders, request quotes, and get support for orders and invoices through a self-service web portal. See the following sections for release notes by version.

The ServiceNow Customer Service Management application has new and updated applications and features in the Brazil release.

The ServiceNow Customer Service Problem Management application helps customer to identify and resolve service problems. See the following sections for release notes by version.

Data Catalog application is the self-service discovery layer within the Workflow Data Fabric application that enables teams to find, understand, and govern data assets across your organization. Data Catalog is a new application in the Brazil release.

The ServiceNow Data Center and Network Asset Management application provides end-to-end lifecycle management of data center assets. See the following sections for release notes by version.

The ServiceNow Data Management for Customer Service Management (CSM) application enables you to organize and manage the data for both your internal users and external customers. Data Management for CSM was enhanced and updated in the Brazil release. See the following sections for release notes by version.

The ServiceNow Data Privacy and Data Discovery applications enable you to discover, classify, and protect sensitive data across your platform. Data Privacy provides tools to anonymize and redact personally identifiable information (PII), while Data Discovery helps you identify where sensitive data resides. These applications include controls for real-time data protection, anonymization policies, discovery patterns, and granular access control. See the following sections for release notes by version.

The ServiceNow decision tables application enable you to separate decision logic from your code by creating and managing decision rules in a structured, readable format in Workflow Studio. See the following sections for release notes by version.

The ServiceNow DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. See the following sections for release notes by version.

The ServiceNow Digital End-User Experience application is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. See the following sections for release notes by version.

ServiceNow Digital Product Release is a release management solution that helps release managers, product managers, and program managers manage the release process. See the following sections for release notes by version.

The ServiceNow Discovery application automatically identifies and maps IT infrastructure across on-premises and cloud environments. It helps organizations maintain an accurate Configuration Management Database (CMDB), improve operational visibility, and reduce manual data collection efforts.

The ServiceNow Discovery store applications provide a unified, connected view of your entire IT infrastructure. See the following sections for release notes by version.

Dispute Rules Content Pack for Mastercard supports the intake of dispute-related information under various dispute categories according to Mastercard guidelines.

The ServiceNow Dispute Rules Content Pack for Visa application supports the intake of dispute-related information under various dispute categories according to Visa guidelines. See the following sections for release notes by version.

ServiceNow Domain Separation provides robust isolation and management of customer data across multi-tenant and multi-instance environments. Domain Separation includes controls such as data domain policies, cross-domain access restrictions, and domain-aware security attributes. These controls provide comprehensive data segregation and help ensure compliance and data privacy requirements are met in complex deployment scenarios. See the following sections for release notes by version.

The ServiceNow Employee Center Pro application provides a central hub for departmental services with unified system access and actionable content experiences. Employee Center Pro was enhanced and updated in the Brazil release.

The ServiceNow Employee Center application is a standard multi-department, dynamic employee portal for unified service delivery. Employee Center was enhanced and updated in the Brazil release.

Employee Service Management has new and updated features in the Brazil release

The ServiceNow EmployeeWorks is ServiceNow's AI-powered employee experience platform that brings IT, HR, Finance, and enterprise services into a single, personalized destination.

The Employee Slate product family has been re-branded to ServiceNow EmployeeWorks. Several new features and changes have been introduced.

ServiceNow EmployeeWorks Web App provides enhancements in Browse experience, admin configurations, added themes, and added filter and sorting options for daily chores.

The ServiceNow Encryption Key Management application protects your data by using encryption and tightly controlled key access. It provides NIST 800-57-based key life-cycle management and FIPS 140-2-L3 key protection. See the following sections for release notes by version.

The ServiceNow Encryption application protects your sensitive data and helps you meet regulatory requirements and standards. See the following sections for release notes by version.

The ServiceNow Enterprise Architecture application unites strategic and operational teams, enabling organizations to achieve their business objectives. See the following sections for release notes by version.

The ServiceNow Enterprise Asset Management application manages the entire life cycle of your enterprise's connected and non-connected assets. You can extend the life of your assets while reducing any costly downtime. See the following sections for release notes by version.

The ServiceNow SPM Enterprise-Wide Deployment application provides data partitioning capabilities for Strategic Portfolio Management (SPM) tables that enable organizations to separate and control record visibility across functions such as departments and business units. See the following sections for release notes by version.

The ServiceNowEvent Management application helps you detect and resolve IT issues before they disrupt services. It ingests events from monitoring tools, reduces noise through deduplication and filtering, and correlates related events into actionable alerts. When Event Management identifies a business-impacting condition, it surfaces a prioritized alert linked to affected services and CIs. See the following sections for release notes by version.

The ServiceNow Export to PowerPoint for Strategic Portfolio Management add-in generates and downloads project status reports from your instance as a Microsoft PowerPoint file for sharing with stakeholders and teams. See the following sections for release notes by version.

The ServiceNow Extended Security for Enterprise-Wide Deployment application provides additional security for Enterprise-Wide Deployment that extends partition access controls across APIs, agentic workflows, indirect references, and unpartitioned parent tables. See the following sections for release notes by version.

The ServiceNow External Content Connectors applications make content and metadata from external content repositories such as Atlassian Confluence Cloud and Microsoft SharePoint Online searchable using AI Search. See the following sections for release notes by version.

The ServiceNow Brazil release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance.

Field Service Management has new and updated features in the Brazil release

The ServiceNow Financial Services Card Operations application streamlines, digitizes, and automates card operations from the front to back office in your financial institution, and enables dispute agents to expedite dispute resolutions. See the following sections for release notes by version.

The ServiceNow Financial Services Operations Core application provides a data model that enables financial institutions to create flexible data structures that meet their business needs. Financial Services Operations Core was enhanced and updated in the Brazil release.

The ServiceNow Financial Services Operations Integration with Visa application enables integration with workflow applications, such as the card operations dispute management playbook with Visa Resolve Online (VROL) subflows. See the following sections for release notes by version.

Financial Services Operations (FSO) has new and updated features in the Brazil release.

The ServiceNow Firewall Audits and Reporting application helps administrators streamline firewall rule management and compliance auditing. See the following sections for release notes by version.

The Brazil Early Availability release introduces the flow troubleshooting agent, input modification during flow debugging, and an enhanced Workflow Studio flow designer experience.

The ServiceNow Workflow Studio flows, subflows, and actions application enables process analysts to automate work without having to code and to build multiple-step flows from reusable components. See the following sections for release notes by version.

The ServiceNow Goal Framework for SPM application enables you to automate the actual value of your targets for the goals that are defined using the ServiceNow Goal Framework application. See the following sections for release notes by version.

The ServiceNow Goal Framework application enables your business to create goals, set targets, and evaluate progress toward organizational plans and business outcomes.

The ServiceNow Advanced Risk application enables you to identify, analyze, evaluate, treat, and monitor risks that could impact your organization in achieving its business objectives. Release notes are organized by version.

The ServiceNow AI Risk and Compliance application provides a centralized process for assessing AI assets, scoring risk, and driving remediation. Release notes are organized by version.

The ServiceNow Audit Management application supports activities related to planning audit engagements, executing engagements, and reporting findings to an audit committee. See the following sections for release notes by version.

The ServiceNow Business Continuity Management application enables your organization to deliver products and services at an acceptable level during disruptive incidents. See the following sections for release notes by version.

The ServiceNow Continuous Authorization and Monitoring application provides a structured approach to defining an authorization package and completing the seven stages of the NIST Risk Management Framework. Release notes are organized by version.

The ServiceNow Operational Resilience application helps organizations maintain business services during adverse events, such as pandemics, severe weather, or cyber attacks. See the following sections for release notes by version.

The ServiceNow Privacy Management application enables you to manage your organization's privacy risks and compliance to protect your customers, employees, and suppliers. See the following sections for release notes by version.

The ServiceNow Regulatory Change Management application enables you to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes. Regulatory Change Management was enhanced and updated in the Brazil release.

The Governance, Risk, and Compliance application has new and updated features in the Brazil release.

The ServiceNow Smart Assessment Engine application enables you to create customizable assessment templates with instructions and questions to gather information from assessors.

The ServiceNow Third-party Risk Management application provides a centralized process for managing third-party engagement portfolios, assessing and scoring risk, and driving remediation. See the following sections for release notes by version.

Guided Application Creator is a legacy development interface for building applications. This application is deprecated in the Brazil release.

The ServiceNow Hardware Asset Management application provides advanced workflow, automation, and mobile capabilities to track and manage your technology asset environment. See the following sections for release notes by version.

The ServiceNow EMR Provider Directory Sync application keeps Healthcare Operations organization, location, practitioner, and care-team data in sync with a FHIR R4 server on a schedule. EMR Provider Directory Sync is a new application.

The ServiceNow Health Log Analytics application predicts IT issues before they affect users by ingesting, analyzing, and correlating machine-generated log data in real time. When Health Log Analytics detects a deviation from a normal pattern, it alerts you to a possible business-impacting issue. See the following sections for release notes by version.

Healthcare and Life Sciences has new and updated features in the Brazil release.

The ServiceNow Healthcare Operations family helps care teams manage operational requests across the hospital: Care Team Work Management, Care Team Portal, Care Team Mobile, the Care Team Operations for Biomed, Care Team Operations for Environmental Services, Care Team Operations for Facilities, and Care Team Operations for Healthcare IT apps, and the Healthcare Operations Core data model they share.

The ServiceNow Hermes application delivers asynchronous event streaming and messaging capabilities for enterprise workflows. See the following sections for release notes by version.

Standardize how you document, interact with, and fulfill employee inquiries and requests using ServiceNow Case and Knowledge Management.

Case and Knowledge Management enhancements and new features in the Brazil release.

HR Service Delivery has new and updated applications and features in the Brazil release.

The ServiceNow Identity application supports mechanisms that let you validate the identity of users. See the following sections for release notes by version.

ServiceNow Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to provide tailored recommendations and guidance. Impact was enhanced and updated in the Brazil release. See the following sections for release notes by version.

The ServiceNow Incident Management application helps you to restore normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Brazil release. See the following sections for release notes by version.

The Confluent Kafka REST Proxy Spoke integrates your ServiceNow instances with the Kafka cluster through API and the ServiceNow Kafka Consumer application integrates your ServiceNow instance with Kafka Consumer and stores data in the ServiceNow tables. These are currently supported for the Brazil release, but they will be deprecated in a future release.

Create an intelligent approval from a chat interface and use a KB article as the source of an approval policy.

The ServiceNow Intelligent approvals application automatically evaluates incoming approval requests against your organization's policy documents. Requests that clearly meet policy criteria are approved or rejected automatically, while ambiguous cases are routed to human reviewers for approval. See the following sections for release notes by version.

AI Experiences has new and updated features in the Brazil release.

Asset Management has new and updated features in the Brazil release.

Strategic Portfolio Management has new and updated features in the Brazil release.

IT Operations Management has new and updated features in the Brazil release.

IT Service Management has new and updated features in the Brazil release.

The ServiceNow ITOM AIOps applications use machine learning and analytics to group alerts, detect infrastructure anomalies, and automate root-cause analysis across complex digital environments. The applications enable IT teams to proactively prevent outages and accelerate incident remediation. See the release notes of each individual ITOM AIOps application.

The ServiceNow ITOM Cloud Accelerate applications streamline cloud automation across the cloud adoption journey, using self-service catalogs and controlled workflows to expedite application migration, resource governance, and remediation. See the release notes of each individual ITOM Cloud Accelerate application.

The ServiceNow ITOM MCP Server Console lets agents fetch ITOM data and perform actions through an AI-enabled MCP Client using natural language, outside the ServiceNow UI.

The ServiceNow ITOM Visibility applications provide a unified, connected view of your entire IT infrastructure and the services that it supports. See the following sections for release notes by version.

The ServiceNow Employee Slate for ITSM application surfaces active outages and degradations for employees. It also lets employees check in for walk-in IT help or book an appointment. See the following sections for release notes by version.

The ServiceNow ITSM MCP Server application connects an AI-enabled Model Context Protocol (MCP) client application to your ServiceNow environment using the ITSM MCP Server. This connection enables incident and change management for service desk agents and IT managers, and enables requesters to check and manage their own tickets.

The ServiceNow Knowledge Center helps you manage knowledge articles from a single interface. Knowledge Center is available starting with the Australia release. See the following sections for release notes by version.

Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent applications.

The ServiceNow Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with ServiceNow Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent. See the following sections for release notes by version.

The ServiceNow Kubernetes Visibility Agent (KVA) provides comprehensive discovery and monitoring of Kubernetes resources in your environment. See the following sections for release notes by version.

The ServiceNow L1 IT Service Desk AI Specialist application is an autonomous worker that investigates and resolves incidents end-to-end without human intervention. It's designed to support high-volume, repeatable L1 incidents enabling a live human agent to handle more complex issues. For incidents that come in as requests, it proposes the appropriate request item, such as a software access. See the following sections for release notes by version.

The ServiceNow Leader Hub application empowers organizational leaders to understand their team's strengths, identify skill gaps, and facilitate changes that are conducive to the success of their workforce. This application is currently supported for the Brazil release, but it will be deprecated in a future release.

The ServiceNow LEAP application uses AI driven insights to create standard and dynamic playbooks for quick incident resolution management. See the following sections for release notes by version.

The ServiceNow Learning Posts application enables you to create an omni-channel learning experience for your employees empowering them with the right learning at the right time. This application is no longer supported starting with the Brazil release.

The ServiceNow Listening Posts application enables you to create simple pulse surveys to capture employee touch points, gain insights from employee feedback, and improve overall employee experience. This application is no longer supported starting with the Brazil release.

Live Connect (formerly SQL API) provides read-only SQL access to your ServiceNow tables through ODBC and JDBC drivers. You can write queries, build reports, and analyze data in your existing tools while your security controls continue to apply. See the following sections for release notes by version.

The ServiceNow Localization Workspace application is a targeted translation management experience for content owners and translation requesters. See the following sections for release notes by version.

The ServiceNow Log Export Service application provides scalable, near real-time integration with analytic tools for security threat detection, performance optimization, and user experience monitoring. See the following sections for release notes by version.

The ServiceNow Legal Service Delivery streamlines legal operations by automating request intake, managing legal matters and investigations, and enabling secure collaboration across departments. Legal Service Delivery was enhanced and updated in the Brazil release.

Lux Lab is a desktop application for building Lux applications that run on a ServiceNow instance. You create projects, edit code, preview your work, and deploy to your instance from one tool. Release notes are organized by version.

Lux is a Lit-based platform for building widget-based UI experiences that run on a ServiceNow instance. You create pages using widgets as Lit components. Release notes are organized by version.

The ServiceNow Manufacturing Commercial Operations application updates warranty and quality workflows across Product Quality Investigation, Non-Conformance, and Remediation Core.

The ServiceNow MCP for Strategic Portfolio Management application connects any MCP-compatible AI assistant to your ServiceNow instance. Strategy and PMO leaders, portfolio managers, and project managers can access live SPM data through natural language. See the following sections for release notes by version.

The ServiceNow MCP Server Console application enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers. MCP servers extend ServiceNow AI Platform functionality into any external MCP client and employee experience over the Model Context Protocol. MCP Server Console is a new application in the Brazil release.

Mobile Platform product enhancements and updates in the Brazil release.

The ServiceNow Mobile Platform application enables you to access your ServiceNow instance from anywhere. See the following sections for release notes by version.

Natural Language Understanding is currently supported for the Brazil release, but it will be deprecated in a future release.

Review the new features and changes in this release by product.

The ServiceNow Next Experience application delivers an intuitive, personalized experience that enables your organization to drive productivity, improve engagement, and inspire learning with the ServiceNow AI Platform. See the following sections for release notes by version.

The ServiceNow Notifications application enables you to create, manage, and send custom notifications in workflows for important events, actions, and alerts. See the following sections for release notes by version.

The ServiceNow Notify application provides support for SMS and voice channels on the ServiceNow AI Platform to communicate with customers. See the following sections for release notes by version.

The ServiceNow Otto for IT Service Management (ITSM) application brings agentic AI to IT Service Management. ServiceNow Otto for IT Service Management (ITSM) was enhanced and updated in the Brazil release.

ServiceNow AI Platform administration product enhancements and updates in the Brazil release.

ServiceNow AI Platform capabilities were enhancements and updates in the Brazil release.

ServiceNow AI Platform security product enhancements and updates in the Brazil release.

ServiceNow AI Platform user interface product enhancements and updates in the Brazil release.

The ServiceNow On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Brazil release.

The ServiceNow Operational Sustainability Management application helps organizations manage sustainability data, metrics, and reporting requirements. See the following sections for release notes by version.

Operational Technology has new and updated features in the Brazil release.

The ServiceNow Operational Technology (OT) Setup application to help configure your OT applications. See the following sections for release notes by version.

The ServiceNow Opportunity Management application enables your sales agents and account executives to create and manage opportunities. See the following sections for release notes by version.

The ServiceNow Order Management application enables you to capture, manage, and fulfill product and service orders from enterprise customers. See the following sections for release notes by version.

The ServiceNow Operational Technology Discovery product increases the visibility of OT devices in your system. See the following sections for release notes by version. This product is currently supported for the Brazil release, but it will be deprecated in a future release.

ServiceNow Otto for Platform Analytics consists of several skills and applications that let you generate and work with Platform Analytics objects through generative AI. These skills let you analyze your business data through conversational interactions, without a technical knowledge of Platform Analytics.

Partner Passport Portal is available in Workflow Data Fabric that enables you to apply committed fabric credits toward partner applications, such as Boomi. Partner Passport Portal is a new feature in the Brazil release.

The ServiceNow Partner Relationship Management application provides a unified solution for sales, delivery, marketing, and operations to manage the entire partner life cycle. See the following sections for release notes by version.

The ServiceNow Password Reset application enables you to set up your end users to reset and change their passwords either using self-service or with the help of a service desk agent. See the following sections for release notes by version.

The ServiceNow Performance Analytics application is an in-platform process optimization solution. It enables organizations to set, track, and analyze progress toward goals.

The Platform Analytics experience application enables you to distribute and consume Platform Analytics through data visualizations and dashboards with optional filters. Explore KPIs and receive insights into significant events in the data.

The ServiceNow Playbook helps you automate complex business processes. See the following sections for release notes by version.

The ServiceNow Portfolio Planning application helps you enhance traditional product and portfolio management by visualizing the alignment of work with organizational objectives. See the following sections for release notes by version.

Predictive AI for CSM includes Recommended Actions, Guided Decisions Experience, Task Intelligence for Customer Service, and Process Optimization applications. See the following sections for release notes by version.

The ServiceNow Predictive Intelligence application is a powerful interface to train machine learning models. See the following sections for release notes by version.

The ServiceNow Pricing Management application enables your organization to create, manage, and optimize pricing and discounting strategies, so your sales team can generate opportunities, quotes, and orders with accurate, competitive pricing. See the following sections for release notes by version.

The ServiceNow Process Mining for ITSM application helps analysts and process owners quickly analyze and optimize their business processes. See the following sections for release notes by version.

The ServiceNow Process Mining application helps analysts and process owners quickly analyze and optimize their business processes.

The ServiceNow Product Catalog Management application helps your organization manage product offerings by grouping them into catalogs and categories, which streamlines the ordering process for leads, opportunities, quotes, and orders. See the following sections for release notes by version.

The ServiceNow Product Support for Technology application helps to identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. See the following sections for release notes by version.

The ServiceNow Public Sector Digital Services application enables government agencies to provide citizens, businesses, and other agencies with important services such as public records, licenses, permits, and social services. Public Sector Digital Services was enhanced and updated in the Brazil release.

The ServiceNow Purchase Order Management application helps you identify, track, and resolve anomalies or irregularities in the purchase order (PO) execution process. See the following sections for release notes by version.

View a summary of accessibility updates and improvements completed for the Brazil family release. Learn which Voluntary Product Accessibility Template (VPAT) was used to create Accessibility Conformance Reports (ACRs) for ServiceNow products and where to access them.

Consolidated release notes information for new and updated Brazil features.

The ServiceNow ReleaseOps application enables you to deploy and validate code from development to production in your ServiceNow environments. See the following sections for release notes by version.

The ServiceNow Request Management application enables catalog items to be requested and fulfilled based on defined flows.. See the following sections for release notes by version.

The ServiceNow Resource Management Workspace application helps organizations optimize resource allocation, manage capacity, and align workforce planning with project demands.

The ServiceNow retail applications streamline frontline operations and customer experiences. See the following sections for release notes by version.

Enhance your upgrade experience with configurable release notes that fit your unique upgrade scenario. Assemble product information, fixes included in your targeted release version, and upgrade tasks to streamline your upgrade preparation, even when you skip a family release.

Learn how to navigate the redesigned release notes and find the information you're looking for.

The Brazil release includes new features and improvements built on the ServiceNow AI Platform.

When you upgrade from the Australia release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.

When you upgrade from the Zurich release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.

When you upgrade from the Yokohama release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.

Before each upgrade, refresh your memory on general upgrade information, learn which important pre- and post- upgrade tasks apply to your upgrade, and learn how to use ServiceNow products and tools to make your experience easier.

Cumulative release notes summary on accessibility information for Brazil features and products. Some products have specific accessibility information or exceptions.

Cumulative release notes summary on activation information for Brazil features and products.

Cumulative release notes summary on additional requirements for Brazil features and products.

Cumulative release notes summary on browser requirements for Brazil features and products.

Cumulative release notes summary on changes to Brazil features and products.

Cumulative release notes summary on deprecation information for Brazil features and products.

Cumulative release notes summary on highlights of Brazil features and products.

Cumulative release notes summary on new Brazil features and products.

Cumulative release notes summary on new Brazil features and products.

Cumulative release notes summary on plugin information for Brazil features and products.

Cumulative release notes summary on user interface (UI) information for Brazil features and products.

Cumulative release notes summary on upgrade information for Brazil features and products.

The ServiceNow Sales Agreement Management captures the scope and conditions from a quote between a buyer and a seller.​ See the following sections for release notes by version.

The ServiceNow Sales CRM Mobile application enables sales representatives and managers to access and manage customer information, sales pipeline, opportunities, and more from a mobile device. See the following sections for release notes by version.

The ServiceNow Sales Customer Relationship Management application manages the sales and order lifecycle, from product catalog definition through order capture, fulfillment orchestration, and AI-assisted task templating. See the following sections for release notes by version.

ServiceNow Sales Customer Relationship Management is a set of new and updated applications and features in the Brazil release. These applications enable you to manage the product sales life cycle in your organization. Supported processes include leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals.

The ServiceNow Container Vulnerability Response application brings security and IT together to enable you to remediate your most critical vulnerabilities more quickly and efficiently. Container Vulnerability Response was enhanced and updated in the Brazil release.

The ServiceNow Unified Security Exposure Management (USEM) (USEM) application enhances exposure management with role-based views, enabling faster decision-making, efficient task handling, and streamlined approvals. See the following sections for release notes by release.

The ServiceNow Security Incident Response (SIR) application helps your organization connect security and IT teams, respond faster and more efficiently to threats, and gain insight into your organization's security posture. See the following sections for release notes by release.

The ServiceNow Threat Intelligence Security Center  application is built natively on the ServiceNow AI Platform to operationalize threat intelligence from feed ingestion and enrichment to investigation, response, and sharing. TISC enables security teams to act efficiently on intelligence and defend against threats.  See the following sections for release notes by version.

The ServiceNow Vulnerability Response application brings security and IT together to enable you to remediate your most critical vulnerabilities more quickly and efficiently. See the following sections for release notes by release.

Security Operations has new and updated features in the Brazil release.

The ServiceNow Service Catalog application provides a requester view of available services and products offered by departments within your organization. See the following sections for release notes by version.

The ServiceNow Service Exchange application, formerly known as Service Bridge, enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom integrations. See the following sections for release notes by version.

The ServiceNow Service Graph Connector Integration for Claroty CTD application integrates Claroty Continuous Threat Detection (CTD) with the ServiceNow Operational Technology Manager. This application is currently supported for the Brazil release, but it will be deprecated in a future release. See the following sections for release notes by version.

The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all configuration items used in these application services. See the following sections for release notes by version.

The ServiceNow Service Operations Workspace (SOW) application is a configurable workspace that provides a unified agent experience for multiple IT Service Management and IT Operations Management capabilities. See the following sections for release notes by version.

The Service Operations Workspace application centralizes IT operations, giving real-time snapshots of alerts, workload, and AI impact. Express List speeds monitoring, Integrations Launchpad unifies data, automations cut manual effort, and AIOps dashboards track service health. See the following sections for release notes by version.

The ServiceNow Service Portal application enables you to build mobile-friendly self-service experiences for your customers and employees with a modular portal framework. Service Portal was enhanced and updated in the Brazil release.

The ServiceNow Service Reliability Management (SRM) application helps your organization respond, collaborate, and self-remediate when working on alerts and incidents. See the following sections for release notes by version.

The ServiceNow Service Test Management application helps to define, run, and monitor service tests in real time. See the following sections for release notes by version.

The ServiceNow Lux Lab for VS Code extension transforms how you build on the ServiceNow AI Platform. Scaffold experiences, pages, and widgets with framework intelligence built in, cutting development time and ensuring consistency across your projects. See the following sections for release notes by version.

The ServiceNow Arc application is a desktop AI agent that plans and runs multistep tasks across your enterprise applications within the governance and security policies your administrators define. See the following sections for release notes by version.