Impact

Following are the tables that are synced with anything related to requesting or receiving an Accelerator (requests, status, start date, target completion date, attachments, notes, etc.).

Access the Analytics Dashboards to view detailed information relating to Scan Engine findings, both pending and resolved.

Activate the Now Assist skill before you can use the generative AI capabilities for Impact.

Configure instance integration settings to define the different environments for your ServiceNow instances and to take advantage of exception processing, definition syncing, and user story tracking in Impact.

If you’re looking for Impact leading practices, troubleshooting, or other informational guidelines, select a feature or resource type to discover additional ServiceNow resources.

You can configure additional capabilities and configuration options for the definition ruleset.

The reference topic gives additional information for anomaly charts.

Configure the AES/AEMC integration to enforce automated Scan Engine compliance checks on custom app deployment requests from App Engine Studio and ServiceNow Studio.

Instance Observer proactively detects the anomalies for cyclical or non-cyclical metrics under the performance chart for the Impact Total package on production instances. Anomalies represent metrics outliers based on historical patterns. Every anomaly may not represent an issue, but, notifies you and you decide the criticality and configure alerts, accordingly.

Instance Observer is performing anomalies detection through the Z-score Statistical model, otherwise referred to as a univariate method.

Reference information for Scan Engine Headless API endpoints, authentication requirements, and response formats.

Error codes returned by the Scan Engine API, organized by HTTP status code. Each section includes proposed solutions and handling strategies.

Exception approvers can review exception requests submitted by developers and approve or reject them. Approved exceptions exclude findings from technical debt calculations and unblock form submission.

Assign users to the role groups that control access to Impact, Platform Health, and the Now Assist panel.

In addition to assigning Impact users to groups, Platform Health users must also be part of a group for the Scan Engine feature.

Auriga Intelligent Alert is an advanced multivariate machine learning (ML) model that learns from historical issues on your instance to provide real-time insight. Auriga monitors your performance metrics to deliver notifications of noteworthy events or deviations from anticipated data patterns.

After a scan completes and populates findings, use the AI-Eligible Findings dashboard to generate and apply AI-suggested fixes in bulk or individually to accelerate remediation of technical debt.

After triggering a scan, poll the status endpoint to monitor progress and retrieve findings when the scan completes.

Check specific ServiceNow data center availability, service degradation, or for interruption.

Give the setup user KMF roles and approve the Scan Engine decryption policy so that imported credentials can be decrypted on the instance.

Follow these steps to configure real-time code resolution with AI suggested fixes for Impact Platform Health.

Configure anomaly alerts based on metrics outliers on historical patterns in Instance Observer.

The Scan Engine provides options to configure application scanning and enhance governance over Team Dev push approval. Configure which applications are scanned, the parameters applications must have to satisfy Team Dev approval, and whether developers can use Suite Scans for faster, focused validation.

Configure the Azure DevOps story integration to create work items in an Azure DevOps project directly from Scan Engine finding records.

Confirm an integration user, create a Basic authentication record, then connect your instances using basic authentication. Basic authentication is supported but OAuth is recommended for production environments.

Configure how exception reasons are enforced, approved, and re-evaluated when findings are detected using the Scan Engine. Settings control exception behavior.

Use Impact Guided Setup to set up the minimum required configuration options in order to run the first system scan.

Configure the Jira user story integration to create work items in a Jira project directly from Scan Engine finding records.

Export OAuth records from the development instance, import them into the production instance, and correct Key Management Framework (KMF) credential encryption. Configure development-to-production authentication so that both instances can validate their connections to each other.

Set up OAuth authentication for instance-to-instance Scan Engine integrations using several stages, an integration user account, an OAuth2 configuration record, and provider and client application registries.

Configure the Other integration to create work items in any external system by using a payload script, an endpoint, a username, and an API token.

Configure Root Cause Correlation (RCC) alerts to start receiving the Root Cause Analysis (RCA) reports for these alerts.

Real-time scanning properties allow control over which users have access to real-time scanning, and how the scan operates within their environment. Perform the following procedure to configure real time scanning properties.

Configure the primary scanning capabilities and configuration options for scheduled, on-demand, and real-time scans.

The Impact Delivery Instance is delivered to you with minimal technical configuration required. Many of the setup steps involve planning within your organization and with your Impact Squad.

The tasks are outlined to install and set up the Impact Store Application.

Follow these steps to configure Key Alerts on an instance where critical alerts have not yet been configured.

Configure the ServiceNow instance user story integration to create stories in a production instance directly from finding records on a non-production instance.

The named contact administrator will establish a secure connection to the Impact Delivery Instance (provider instance) to transmit data with the Impact Store Application.

The Consumption Report provides an overview of Impact features and their usage so you can identify underutilized benefits or benefits you have not yet used to make the most of your plan.

Convert an Impact entity to an SPM entity either from the Impact home page or from the Recommendations list. Creating an Impact entity and associating the SPM record details help you to avoid manual intervention in converting the entities from Impact to SPM portals, and thereafter any duplication of entities in the process.

Create a product Adoption Roadmap (PAR) with a single click by selecting the template that best supports your specific business outcome.

Enter a support case to engage Developer Support assistance, if you are a named contact on the Impact plan.

Each record represents a team and a development team lead. Scan Engine findings are reported for this team in the Analytics Dashboard.

Follow these steps to create or modify Scan Engine definition suites.

The Scan Engine contains preexisting base system definitions and you can create your own.

Use the SPM work item record link within the Impact entity to view its details, after Impact entity is successfully converted to an SPM work item.

Generate user stories from open or resolved findings to help resolve technical debt.

Create a Strategic Portfolio Management (SPM) or Collaborative Work Management (CWM) work item using recommendations and initiatives for faster execution and actionable goals.

Instance Observer integrations enable you to define and manage custom JSON request payload for ServiceNow and third-party integrations.

Create a dashboard that serves as a home page to assess the health of your instances at a glance.

Install and configure the Data Collection Content Pack for APM.

Install and configure the Data Collection Content Pack for App Engine.

Install and configure the Data Collection Content Pack for Customer Service Management.

Install and configure the HR Service Delivery Data Collection Content Pack.

Install and configure the Data Collection Content Pack for IRM.

Install and configure the Data Collection Content Pack for IT Operations Management.

Install and configure the Data Collection Content Pack for IT Service Management.

Install and configure the Data Collection Content Pack for SAM.

Install and configure the Data Collection Content Pack for Security Operations.

Install and configure the Data Collection Content Pack for SPM.

The Impact Value Management Data Collection apps are designed to simplify and optimize the value metrics data collection process using Performance Analytics (PA). These applications enable you to efficiently gather, track, and analyze critical success metrics, ensuring data-driven decision-making and improved visibility into key performance trends.

Following is a comprehensive overview of the dependent apps that are included with the installation of the Impact Store Application Each section delineates the features that activate event-based synchronization within the various product capabilities.

Reference information for data synchronization features in Impact.

You can make changes to the Data Collection configuration to align with your organization's needs.

When you upgrade the Data Collection Content Pack, you must account for any customizations you've made.

Activate the Data Collection Pack for Enterprise Architecture after you enable and configure it.

Configure Data Collection for Enterprise Architecture.

To enable the Data Collection Pack, you must install dependent plugins and activate Data Collection jobs.

The data collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.

Activate the Data Collection Pack for App Eng after you enable and configure it.

Configure Data Collection for App Engine.

To enable the Data Collection Pack, you must install dependent plugins and activate Data Collection jobs.

The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.

Activate the Data Collection Pack for Customer Service Management after you enable and configure it.

Configure Data Collection for Customer Service Management.

The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.

To enable the Data Collection Pack, you must install dependent plugins and activate Data Collection jobs.

Activate the Data Collection Pack for HR Service Delivery after you enable and configure it.

Configure Data Collection for HR Service Delivery.

The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance Analytics application.

To enable the Data Collection Pack, you must install dependent plugins and activate Data Collection jobs.

Install the dependent plugins for Impact Value Management Data Collection Content Pack apps

Activate the Data Collection Pack for Governance, Risk, and Compliance after you enable and configure it.

Configure Data Collection for Governance, Risk, and Compliance.

The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.

To enable the Data Collection Pack, you must install dependent plugins and activate Data Collection jobs.

Activate the Data Collection Pack for IT Operations Management after you enable and configure it.

Configure Data Collection for IT Operations Management.

The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance Analytics application and includes artifact types.

To enable the Data Collection Pack, you must install dependent plugins and activate Data Collection jobs.

Activate the Data Collection Pack for IT Service Management after you enable and configure it.

Configure Data Collection for IT Service Management.

The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.

To enable the Data Collection Pack, you must activate Data Collection jobs.

Activate the Data Collection Pack for IT Asset Management after you enable and configure it.

Configure data collection for IT Asset Management so that Software Asset Management indicators report measured values rather than default values.

The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.

To enable the Data Collection Pack, you must install dependent plugins and activate Data Collection jobs.

Activate the Data Collection Pack for Security Operations after you enable and configure it.

Configure Data Collection for Security Operations.

The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.

To enable the Data Collection Pack, you must install dependent plugins and activate Data Collection jobs.

Activate the Data Collection Pack for Strategic Portfolio Management after you enable and configure it.

Configure Data Collection for Strategic Portfolio Management.

The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.

To enable the Data Collection Pack, you must install dependent plugins and activate Data Collection jobs.

The Definitions integration manually syncs new, customized, and overridden definitions from development to production and the other instances.

The AES/AEMC and Update set integrations control how custom app deployments are governed and how scan results are synchronized across your instance stack.

Learn more about using Developer Support and helpful information when submitting a developer request with Impact.

Developer Support is an offering to Advanced and Total Impact packages, and Guided customers who purchase managed support, that provides administrators and authorized users access to a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations.

Exception handling enables developers and administrators to manage findings that are out of scope, pre-existing, or acceptable risks. The Scan Engine exception model supports enterprise approval workflows, predictable lifecycle behavior, and reliable governance across all finding levels.

You can synchronize exception reasons from non-production to Production instances after a record is created or updated.

When real-time enforcement, enforce_real_time_validation, is enabled, exception reasons can be configured for Suggest, Review, Recommend, and Act level findings based on the exception reason scope. The scope controls which finding levels can have exceptions. It doesn't decide which findings block a save.

ServiceNow Impact is a premium customer success product that combines AI-powered software tools with hands-on expertise that helps your organizations maximize the value of your ServiceNow investment.

Field reference for scan status, findings, and resolved findings API responses.

View a concise summary of a Consumption Report in Impact, including adoption of recommended applications, active Now Support cases with response times, and usage of developer support and Instance Observer seats.

General reference information for Impact, including packages, roles, domain separation, and pro-code development.

For an instance where critical alerts have already been configured you can obtain improved thresholds to receive enhanced or minimal alerts.

A curated bundle of activities that help new Impact users begin their ServiceNow Impact journey and establish a foundation for achieving business objectives.

Review and approve Initiative and Accelerator activities access using Manage Permissions.

Impact enables multiple stakeholder groups within your organization to lead their own digital transformation.

Use Impact Guided Setup to follow a sequence of tasks that help you configure the Impact Store Application on your ServiceNow instance.

View detailed Health Assessment results closer collaboration with the Impact squad to prioritize, review, and address best practice platform health findings.​

Some HealthScan definitions are deprecated or updated between releases.

Some HealthScan definitions are deprecated or updated between releases.

Some HealthScan definitions are deprecated or updated between releases.

Some HealthScan definitions are deprecated or updated between releases.

Some HealthScan definitions are deprecated or updated between releases.

ServiceNow HealthScan is a diagnostic tool for the Impact Delivery Instance that helps you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action.​

Familiarize yourself with your ServiceNow Impact Squad, a dedicated team of experts ready to assist in tackling your team's unique transformation challenges. View or grant your Impact squad 30 day read-only access to your instance to support you with Impact features.

Notifications for alerts and other system activity are displayed on the Instance Observer banner.

Reports in Instance Observer offer insights into the health of the instances, tracks database growth, and encryption status. The reports help you to analyze trends, and to schedule, download, and share these reports.

Get an overview of your Impact tier features and their usage.

Impact Delivery Instance (IDI) admins can create, view, and manage their users.

Reference information for Impact Delivery Instance features and configuration.

IDI offers roles to fit your business needs. When you log in to IDI, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.

Help Impact customers and squads to collaborate in the context of outcomes, accelerators, initiatives, platform health and other Impact entities.

The Impact Delivery Instance is the service provider for the Impact Store Application.

Domain separation is unsupported for Impact. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Impact Benefits & Usage allows you to quickly access and review the powerful tools available in your Impact subscription.

Using Impact available directly through your ServiceNow instance and the Impact Delivery Instance offers a similar experience, but the user interface may vary.

Use Impact to obtain new and updated features quickly. Leverage the home page for a personalized value guidance to get relevant and immediate access to the right content, at the right time.

ServiceNow Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to help you realize the full potential of your instance. Receive tailored recommendations and guidance from dedicated teams and experts on demand.

Several types of components are installed with activation of the Impact plugin, including tables, user roles, and scheduled jobs that are used in Instance Observer.

Impact packages comprise support tools, self-help resources, human-led engagements, discounts, and additional benefits made available to you according to your impact subscription package.

ServiceNow Impact is available in core packages, Guided and Total, with optional add-on packages to extend your entitlements.

Reference information for Impact, organized by data synchronization, Scan Engine, Impact Delivery Instance, and general topics.

Impact offers many roles to assign to fit your business needs. When you log in to Impact, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.

Your Impact Squad is a team of on-demand experts who work with you to take on your team's unique transformation challenges.

The Impact store app stores data within your ServiceNow instance and contributes to your instance's overall storage footprint. Storage usage varies depending on whether your instance is connected to the Impact Delivery Instance and on the level of collaboration activity.

Tech Key Performance Indicators(KPIs) show how closely you're aligned to ServiceNow technical leading practices, offer recommendations for improvement, and help you monitor your instance health.

You can scan your ServiceNow instance for findings.

You can scan individual definitions or suites of definitions on-demand.

Initiate scans, monitor scan status, and manage scan execution using the Initiate Scan and Force Full Scan buttons.

After the connection is established between your Impact Store Application and the Impact Delivery Instance, next migrate your data.

Automated registration initiates, establishes, and verifies the secure connection to the Impact Delivery Instance, the provider, into one combined task.

Establish a connection between your Impact Store Application and the Impact Delivery Instance to allow the exchange of data.

Scan open update sets for findings to gain insights into what you're importing and exporting across your environments. When Suite Scan is enabled, choose between scanning all active definitions or a curated suite.

Scan applications to identify definition findings before publishing to the application repository. Application scans give insight into health scores, the number of findings, and the total impact of findings within your custom applications. When Suite Scan is enabled, choose between scanning all active definitions or a curated suite.

Follow these instructions to install the Impact Store Application.

Developers can identify issues and prevent defects before they are deployed to production.

Your Platform Health score is the foundation for understanding instance risk. The score reflects platform risk through a four-step, category-weighted calculation that combines findings into a single 0–100 health metric.

Scan Engine integrates with other ServiceNow instances and external agile systems to synchronize definitions, manage exception reasons, create user stories, and enforce governance over app deployments.

Setup for Scan Engine integrations between instances starts with common steps. The roles and platform requirements depend on the integration.

The Instance Data Replication (IDR) copies data updates from one instance, called the producer instance, to one or more other instances called the consumer instances.

Instance Observer (IO) metrics are real-time and historical telemetry data points used to monitor, triage, and troubleshoot ServiceNow instance performance.

You can monitor all your instances 24x7 at one place using near real-time metrics and alerts on performance and availability in Instance Observer. Generate various charts of overview Instance Health and Performance Metrics and drill down into specific data points with recommended troubleshooting.​

Quickly generate reports to download and share with your business stakeholders, making  organizations faster, smarter, and better in their  instance performance management.

Use the Scan Engine API to automate scans in Continuous Integration/Continuous Deployment (CI/CD) pipelines and scheduled jobs, enabling you to block risky changes or monitor instance health programmatically.

Use the Instance Observer alerting feature to receive notifications on the performance of your instance. Monitor the alerts that are system driven.

ServiceNow Instance Observer provides a comprehensive set of alerts designed to monitor platform health, performance, and user experience. These alerts are categorized for easy consumption and actionability.

Get started with the popular alerts that are most widely used to receive notifications about your instance performance if you’re new to the Instance Observer (IO) alerting system. The most popular alerts appear on the first page of your Configure Alerts page.

Use the Instance Observer Key Alerts functionality to set alerts with historical thresholds from four-week increments specific to your business needs. Configure who on your team receives notifications.

View comparisons for performance of key metrics over time with the Impact Total package.

Get visibility into the operational metrics of applications and their performance. You can find out the number of applications per instance, the number of pages within each application, page-level response time, user interaction frequency with each application, and page access frequency by users within each application.

Set an alert to monitor the application performance when the average response time of applications that run on an instance exceeds the configured threshold.

The Availability section shows instance-level availability on a geographic map and instance level ServiceNow generated alerts (limited alert types) over the last seven days.

For the operations team to get the insights of current load across main components of AWA channel infrastructure like queues and agents, and to monitor load during events of chat spikes.

The metrics provide the cluster details and Encryption status snapshot within the ServiceNow AI Platform.

Instance Observer help you understand the impact of changes, troubleshoot issues, and understand performance patterns over time.

The metrics provide a performance snapshot of classic UI transactions within the ServiceNow AI Platform.

The metrics provide the database performance snapshot within the ServiceNow AI Platform.

The metrics provide the ECC Queue performance snapshot within the ServiceNow AI Platform.

The metrics provide the Email performance snapshot within the ServiceNow AI Platform.

The metrics provide the event performance snapshot within the ServiceNow AI Platform.

The table outlines the access permissions for Performance Analytics features across production and sub production instances.

Follow these steps to generate Performance charts using Instance Observer.

Access release notes, how to videos, and more from the Instance Observer Help Center page.

The metrics provide the host health performance snapshot within the ServiceNow AI Platform.

The metrics provide the job details performance snapshot within the ServiceNow AI Platform.

The metrics provide the load balancer performance snapshot within the ServiceNow AI Platform.

Stay ahead of job delays by identifying and acting on jobs that breach predefined lateness thresholds. The Long Pending Jobs alert card tracks pending jobs by lateness duration, so you can act on the pending jobs before they affect the downstream workflows and miss the SLAs.

Get notifications when jobs that are pending exceed your defined overdue thresholds by configuring the Long Pending Jobs alert. Set up conditions by job priority to take action on groups of jobs—such as all discovery jobs or system cleanup jobs—in one go, rather than managing them individually.

The metrics provide the node health performance snapshot within the ServiceNow AI Platform.

Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real time, while also providing historical insights.

The Performance insights widget in the user-configurable dashboard displays the total production instances, their count, and the status of their performance score in a dial component.

Pool replication lag is the number of seconds that a Standby database or a read replica database lags behind the primary database.

Discover and identify performance issues with efficient query patterns to filter records, build dynamic queries, and optimize application performance across tables and modules within the ServiceNow instances.

Set up a basic integration between Instance Observer (IO) and ServiceNow to route IO alert notifications to a ServiceNow instance.

Set up a basic integration between Instance Observer (IO) and third-party integrations to route IO alert notifications to an external system in addition to emails and SMS.

The metrics provide the Schedulers performance snapshot within the ServiceNow AI Platform.

Configure notifications and alerts to monitor your Instance Observer instance and receive alerts when specified conditions are met.

The metrics provide the key performance indicators calculated at the instance level for the selected duration.

A read replica is a copy of the primary DB that reflects changes to the primary in almost real time, in normal circumstances. The lag represents the database server of the instance that is behind in seconds.

Perform a triage on a ServiceNow instance to gather point-in-time telemetry data for troubleshooting using Instance Observer. The triage feature gives a summary of ongoing operations at the time of its execution.

You can triage your instance to get instant information on transactions, jobs, nodes utilization, semaphores, schedulers and update sets. Minimal use of this feature is recommended as use of this consumes resources on your instance.

The metrics provide the user information performance snapshot within the ServiceNow AI Platform.

Manage the usage status for capabilities and how they’re being used in your instance. The information in the capabilities status fields feeds the capabilities maps summary bar.

Add designated users to enter a support case for Developer Support. The named contacts are responsible for entering details about a specific issue.

Address platform health findings from the Health Assessment Dashboard.

Act on Instance Observer (IO) threshold alerts directly from the notification.

Use Manage objectives and outcomes to set up which objectives and outcomes you want to track for each product.

Explore in-depth transactions for a user or a node for a given period.

Track the response time of applications to gauge their performance. You can drill down to the transaction ID of each application to learn the slowest and fastest interactions in each instance.

The Monthly Health Assessment feature provides Impact Guided customers with a self-service capability that automates Health Assessment scans and reports to provide details that can help you to improve the health of your ServiceNow platform implementation.

A stack with more than two instances needs an OAuth provider registry and an OAuth client registry for every instance in the stack.

The value management lifecycle starts with the creation of the Objectives and outcomes that are high-level goals tied to measurable outcomes that help illustrate value over time.

Use Impact Platform Health to track Tech Key Performance Indicators (KPIs) for ServiceNow technical leading practices, receive recommendations for improvement, and help you monitor your instance health.

Use the Scan Engine and ServiceNow Otto AI agent to prevent technical debt as you code or remediate existing findings from completed scans.

Refer to the Proactive Code Check (PCC) scan suite matrix for details on the checks performed during a PCC scan.

Developers scan update sets for leading practice violations in non-production instances before promoting to production. Platform Owners gain insight into technical debt and stability of both non-production and production instances, resulting in improved code quality, reduced errors, and compliance verification.

Following are the tables that are synced with your entitled capabilities, the usage status of your capabilities, and any changes made to your Product Adoption Roadmaps.

The Scan Engine checks your code against active scan definitions and displays findings inline along with AI-suggested fixes you can apply.

As you write and save code, the Scan Engine detects violations in real-time and displays findings inline. You can then generate an AI-suggested fix before committing your changes.

View the details for a recommendation and manage the work items created using the SPM and Collaborative Work Management (CWM) recommendation.

Following are the tables that are synced with recommendations and information that will inform future recommendations (for example, recommendations you’ve used, or recommendations you’ve liked or disliked).

Unlock the integration user account and clear the password reset flag after repeated failed validation attempts trigger the account lockout policy.

Register each participating ServiceNow instance in the My SN Instances table before configuring any instance-to-instance integration.

Depending on the Impact package that you are subscribed to, you can request and consume a designated number of concurrent Impact Accelerators, from the IDI.

Platform Owners use Proactive Code Check to track compliance against coding best practices and organizational standards. Owners can review detailed findings and audit the status of issues that were uncovered during the scan. Historical data is available up to six months.

Root Cause Correlation (RCC) finds a root cause by automatically correlating metrics, logs, and event information for supported symptoms on production instances for the last 24 hours.

Run an initial full instance scan to set a baseline to tune the instance environment to complete future scans quickly and efficiently.

The Scan Engine uses a large set of definitions to correct coding and workflow findings in real-time and perform scans across your entire instance to detect existing findings.

The Developer dashboard includes trend charts and the following overview modules.

Analytics Dashboards provide a graphical way to view detailed information relating to findings, both pending and resolved, with the Scan Engine. The dashboards are role-based, allowing for persona-based views of information. They display  key metrics,  charts, and  trend analysis.

The Executive dashboard includes trend charts and the following overview modules.

The Scan Engine API gives you a way to trigger scans programmatically, retrieve findings in real-time, and integrate scan automation into your business processes. Rather than running scans from the user interface, call REST endpoints from Continuous Integration/Continuous Deployment (CI/CD) pipelines, scheduled jobs, or custom workflows.

The Scan Engine is the diagnostic engine behind Impact Platform Health. It continuously evaluates your ServiceNow instance against leading practice definitions so you can find, prioritize, and resolve issues before they affect your users.

The full and delta instance scan feature with Impact Platform Health Scan Engine enables ServiceNow administrators and developers to initiate, monitor, and manage instance health.

The Platform Owner dashboard includes trend charts and the following overview modules.

Reference information for Scan Engine features in Impact.

The Team Lead dashboard includes trend charts and the following overview modules.

Automate monthly Health Assessment scans and reports to help improve the health of your ServiceNow platform implementation.

Data transfer between the Impact Delivery Instance and Impact Store Application is facilitated via Service Bridge.