Configure Zoom to create a touchpoint meeting summary

---
title: Configure Zoom to create a touchpoint meeting summary
description: Set up the Zoom spoke integration and the bi-directional web hook to generate summaries for virtual touchpoint meetings.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-config-zoom-sum.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Zoom and touchpoint integration, Customer success, Configure, Customer Success Management]
---

# Configure Zoom to create a touchpoint meeting summary

Set up the Zoom spoke integration and the bi-directional web hook to generate summaries for virtual touchpoint meetings.

## Before you begin

Role required: sn\_acct\_lc.customer\_success\_application\_admin

## Procedure

1.  To configure the Zoom spoke, follow the steps listed in [Set up the Zoom spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-zoom.md).

    A token is generated for Zoom connectivity.

2.  Navigate to **All** > **System Properties**, edit the **sn\_acct\_lc.zoom\_integration\_user\_id** property, and specify the Zoom account User ID in the Name field.

    These steps enable you to generate a Zoom meeting link when you create a touchpoint meeting.

3.  Navigate to **All** > **Zoom Spoke** > **Zoom Webhook Validations** and select **New**.

4.  Enter the following details:

    -   Name: A unique name to identify the webhook validation record. For example, Zoom spoke webhook validation.
    -   Secret token: Secret token of the app in your Zoom account.
5.  Log in to your Zoom marketplace, open the General app, select **Access** > **Event Subscriptions**.

    \[Omitted image "account-lifecycle-zoom-endpoint.jpg"\] Alt text: Event notification endpoint URL

6.  Add the **Meeting summary has been completed** event and specify the **Event notification endpoint URL**.

    The next step is to register a Zoom webhook in ServiceNow to track events occurring in Zoom.

7.  In your ServiceNow instance, navigate to **All** > **Zoom Spoke** > **Zoom Webhook Registries**.

8.  Select **New**.

9.  On the form, fill in the fields.

<table id="table_fqr_v2z_1gc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Trigger Type

</td><td>

Type of the Zoom event that triggers the subflow. Select **Summary Completed** from the list.

</td></tr><tr><td>

Secret token

</td><td>

Secret token from your Zoom account used for validating event notification.

</td></tr><tr><td>

Subflow Name

</td><td>

Subflow that is to be triggered when the specified conditions are met. Select the **Process Zoom Meeting** subflow.

</td></tr><tr><td>

Input

</td><td>

Input for the webhook registry. Select the following fields from the list:-   Account ID
-   Event
-   Event TS
-   Object


</td></tr><tr><td>

Trigger Object

</td><td>

Zoom object that is used to trigger the subflow. Select **Meeting** from the list.

</td></tr><tr><td>

Name

</td><td>

Name of the webhook registry.

</td></tr></tbody>
</table>    \[Omitted image "account-lifecycle-zoom-webhook.jpg"\] Alt text: Zoom webhook registry

    For more details on configuring the webhook, see [Set up a bi-directional webhook for Zoom spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-webhook-zoom-spoke.md).


## Result

When these steps have been completed, you can generate the meeting summary for touchpoint meetings that have been created using Zoom.

**Parent Topic:**[Configure Zoom and touchpoint integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-setup-zoom-int.md)