Account onboarding landing page

---
title: Account onboarding landing page
description: Get real-time visibility into your onboarding cases and track your onboarding tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-events-onboarding-landing.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Account onboarding, Use, Customer Success Management]
---

# Account onboarding landing page

Get real-time visibility into your onboarding cases and track your onboarding tasks.

As a onboarding agent \(sn\_acct\_lc\_agent\), you can use this page to quickly scan and prioritize their onboarding cases and tasks. The following score cards with real-time data are displayed:

-   My active onboarding cases: Number of active onboarding cases assigned to you.
-   Not updated in >3d cases: Active cases that have not been updated in more than 3 days and are not in a Closed or Canceled state.
-   Active onboarding tasks: The total number of onboarding tasks across all active onboarding cases which are not in a Closed or Canceled state.
-   Overdue onboarding tasks: Number of case tasks that are currently overdue and have passed the due date.
-   Active risk signals: Risk signals associated with all active or new onboarding cases.

For each of the cards, historical data trend for the last 3 months is also displayed.

\[Omitted image "account-lifecycle-landing.png"\] Alt text: Account Lifecycle Events - Onboarding page

Select a score card to view a list of records that match the appropriate filter condition. You can drill down to the record page of the case, task, or risk signal to view additional details.

**Parent Topic:**[Account onboarding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-use.md)