Getting started with Customer Success Management

---
title: Getting started with Customer Success Management
description: Learn how to activate Customer Success Management and review the plugins that are activated with it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-get-started.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Customer Success Management]
---

# Getting started with Customer Success Management

Learn how to activate Customer Success Management and review the plugins that are activated with it.

-   **[Activate Customer Success Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-activate.md)**  
The Customer Success Management \(com.sn\_acct\_lc\) plugin is available as a separate subscription. Activating this plugin also activates the related plugins required to use the application.
-   **[Plugins activated with Customer Success Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-required-plugins.md)**  
Activating Customer Success Management installs the following related plugins, if they aren't already active.
-   **[Read-only field enhancements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-read-only.md)**  
Read-only field protections have been moved from the client side to the server side. This prevents users from manipulating data through client-side methods.

**Parent Topic:**[Configure Customer Success Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-events-landing-page.md)