Engagements

---
title: Engagements
description: Configure engagement health scores, risk definitions, and the color banding table to monitor and visualize the health and risk of engagements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-manage-engagement.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer success, Configure, Customer Success Management]
---

# Engagements

Configure engagement health scores, risk definitions, and the color banding table to monitor and visualize the health and risk of engagements.

-   **[Calculate the engagement health score](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-setup-health-defn.md)**  
Use the **Calculated** metric data source to determine the health score of an engagement.
-   **[Define risk criteria](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-setup-risk-defn.md)**  
Use the engagement risk definition to configure the metrics required to define the risk signals for an engagement.
-   **[Set up the color banding table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-setup-color-banding.md)**  
Use the color banding table to set up how the engagement health score is visually represented in the Success Landing and Engagement pages.

**Parent Topic:**[Configure customer success](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-config-cust-success.md)