Install ServiceNow Otto for TMT

---
title: Install ServiceNow Otto for TMT
description: Install the ServiceNow Otto for TMT sn\_tmt\_gen\_ai plugin to configure and use agentic workflows and skills in Customer Success Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-otto-install.html
release: australia
topic_type: task
last_updated: "2026-10-04"
reading_time_minutes: 1
breadcrumb: [Configure ServiceNow Otto for TMT, Configure, Customer Success Management]
---

# Install ServiceNow Otto for TMT

Install the ServiceNow Otto for TMT `sn_tmt_gen_ai` plugin to configure and use agentic workflows and skills in Customer Success Management.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Admin** > **AI Admin Hub** > **Settings**.

2.  On the **Settings** page, select **Plugins**.

3.  Select **Get plugins** on the card for the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) \(`sn_tmt_gen_ai`\) plugin.

4.  In the confirmation window, select **Install Plugin** to open the ServiceNow Store page for the plugin in a new browser tab.

5.  Install the plugin from the ServiceNow Store page.

6.  Return to the admin console.

7.  In the dialog box, select **Refresh**.

8.  Either close the dialog box to review all of your plugins, or select **View all <Plugin> Assists and Skills** to review the features of your new plugin.


**Related topics**  


[Configure ServiceNow Otto for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-otto-get-started.md)

[AI in Customer Success Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-otto-cs-landing.md)