Skill inputs for ServiceNow Otto for Customer Success Management

Look up the table and field inputs that each Customer Success Management skill relies on to generate a summary, insight, or draft.

An input identifies the table and fields that a skill uses to generate its response. A skill's input data source can't be modified. Inputs have been grouped by the record they're most closely associated with:

Skill inputs for onboarding and engagement skills
Skill inputs for risk skills
Skill inputs for touchpoint and meeting skills
Skill inputs for playbook skills
Skill inputs for product adoption skills
Skill inputs for onboarding and engagement skills
Table and field inputs for the account onboarding case, engagement, success initiative, and executive insight skills.
Skill inputs for playbook skills
Table and field inputs for the customer play and internal play summarization skills.
Skill inputs for product adoption skills
Table and field inputs for the product adoption roadmap generation skill.
Skill inputs for risk skills
Table and field inputs for the risk signal and issues summarization, and draft risk closure notes, skills.
Skill inputs for touchpoint and meeting skills
Table and field inputs for the touchpoint summarization, transcript analysis, prep brief, and next steps skills.

Parent Topic:Customer Success Management reference

Skill inputs for risk skills

Skill inputs for touchpoint and meeting skills

Skill inputs for playbook skills

Skill inputs for product adoption skills

title	Skill inputs for ServiceNow Otto for Customer Success Management
description	Look up the table and field inputs that each Customer Success Management skill relies on to generate a summary, insight, or draft.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-reference.html
release	australia
topic_type	reference
last_updated	2026-09-22
reading_time_minutes	1
keywords	skill inputsCustomer Success Management
breadcrumb	ReferenceCustomer Success Management