Customer Success Management reference

---
title: Customer Success Management reference
description: Reference topics provide additional information about Customer Success Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-reference.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer Success Management]
---

# Customer Success Management reference

Reference topics provide additional information about Customer Success Management application.

This section covers information about the data model, installed components, and domain separation information.

-   **[Domain separation and Customer Success Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-domain-separation.md)**  
Domain separation is supported for Customer Success Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
-   **[Customer success management roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-success-roles.md)**  
Roles added with Customer Success Management.
-   **[Customer success management responsibilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-customer-success-responsibilities.md)**  
Responsibilities added with Customer Success Management.
-   **[Customer success management tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-success-tables.md)**  
This section includes the Customer Success Management tables.
-   **[Customer success management business rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-success-business-rules.md)**  
This section includes the Customer Success Management business rules.
-   **[Customer success management flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-success-flows.md)**  
This section includes the Customer Success Management flows.
-   **[Skill inputs for ServiceNow Otto for Customer Success Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-reference.md)**  
Look up the table and field inputs that each Customer Success Management skill relies on to generate a summary, insight, or draft.

**Parent Topic:**[Customer Success Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-events-landing.md)