Associate risk signals

task australia Updated Sep 10, 2026 1 min read account-lifecycle-risk_signal_solution.md

Use this option to associate a risk signal with an internal play or a success case.

Before you begin

Role required: sn_acct_lc.customer_success_agent
Risk signals, internal plays, and success cases must have been defined.

Procedure

Navigate to the All menu and enter sn_acct_lc_risk_signal_solution_relationship.list
Select New in the Risk Signal to Solution Relationships page.
On the form, fill in the fields.

Field	Description
Number	System generated unique number for the record.
Solution table	The solution you select here’s associated with the risk signal. Select one of the following:- Internal play Internal play task Success case Success case task
Solution record	Based on the solution you have selected, choose the internal play or success case for which the relationship is being defined.
Risk signal and issue	Select the risk signal for which the solution is being associated.

4. Select **Submit** to create the risk signal to solution relationship.

This enables you to track the risk and view the proposed solutions to address the risk.

Draft close notes for a risk signal using ServiceNow Otto for Telecommunications, Media, and Technology (TMT)
Automatically generate closure notes and close eligible risk signals at the end of each day based on the status of their associated risk solutions.

Parent Topic:Risk portfolio dashboard

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---
title: Associate risk signals
description: Use this option to associate a risk signal with an internal play or a success case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-risk\_signal\_solution.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Risk portfolio dashboard, Dashboards, Customer success, Use, Customer Success Management]
---

# Associate risk signals

Use this option to associate a risk signal with an internal play or a success case.

## Before you begin

-   Role required: sn\_acct\_lc.customer\_success\_agent
-   Risk signals, internal plays, and success cases must have been defined.

## Procedure

1.  Navigate to the **All** menu and enter `sn_acct_lc_risk_signal_solution_relationship.list`

2.  Select **New** in the Risk Signal to Solution Relationships page.

3.  On the form, fill in the fields.

<table id="table_olw_rwv_zbc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

System generated unique number for the record.

</td></tr><tr><td>

Solution table

</td><td>

The solution you select here’s associated with the risk signal. Select one of the following:-   Internal play
-   Internal play task
-   Success case
-   Success case task


</td></tr><tr><td>

Solution record

</td><td>

Based on the solution you have selected, choose the internal play or success case for which the relationship is being defined.

</td></tr><tr><td>

Risk signal and issue

</td><td>

Select the risk signal for which the solution is being associated.

</td></tr></tbody>
</table>4.  Select **Submit** to create the risk signal to solution relationship.

    This enables you to track the risk and view the proposed solutions to address the risk.


-   **[Draft close notes for a risk signal using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/draft-risk-close-notes.md)**  
Automatically generate closure notes and close eligible risk signals at the end of each day based on the status of their associated risk solutions.

**Parent Topic:**[Risk portfolio dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-risk-portfolio.md)