Configure success blueprints

---
title: Configure success blueprints
description: Configure success blueprint templates and the supporting elements that customer success managers use to define how success is measured for an engagement.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-setup-success-blueprints.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer success, Configure, Customer Success Management]
---

# Configure success blueprints

Configure success blueprint templates and the supporting elements that customer success managers use to define how success is measured for an engagement.

A success blueprint captures what success looks like for a customer, how it is measured, and the initiatives that will deliver it. Templates define a reusable set of success objectives and primary success outcomes for a specific product or solution. Customer success managers can apply these templates to engagements, or create blueprints manually when no template fits.

-   **[Define a success blueprint template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-create-blueprint-template.md)**  
Create a success blueprint template with predefined success objectives and outcomes for a product model that helps your organization scale its customer success operations.

**Parent Topic:**[Configure customer success](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-config-cust-success.md)