Configure Zoom and touchpoint integration

---
title: Configure Zoom and touchpoint integration
description: Integrate Zoom with touchpoint records to schedule virtual meetings and generate AI-powered meeting summaries.
locale: en-us
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-setup-zoom-int.html
release: australia
topic_type: concept
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Customer success, Configure, Customer Success Management]
---

# Configure Zoom and touchpoint integration

Integrate Zoom with touchpoint records to schedule virtual meetings and generate AI-powered meeting summaries.

This integration uses the Zoom spoke and a bi-directional webhook to connect Zoom meetings to touchpoint records. After the integration is set up, customer success managers can schedule Zoom meetings from a touchpoint and automatically generate summaries when meetings end.

-   **[Configure Zoom to create a touchpoint meeting summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-config-zoom-sum.md)**  
Set up the Zoom spoke integration and the bi-directional web hook to generate summaries for virtual touchpoint meetings.

**Parent Topic:**[Configure customer success](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-config-cust-success.md)