Go-live and post support

concept australia Updated Sep 10, 2026 1 min read account-lifecycle-use-playbook-golive-support.md

This phase addresses issues that arise at go-live and coordinates resolution across the relevant teams to complete the account onboarding process.

Stage	Activity	Details
Go-Live / Post Support	Change request for deployment	Creates a change request to manage and tracks the deployment activities required for go-live.
Go-Live / Post Support	Go-live support case	Creates the main support case related to any onboarding issues that result from go-live. The onboarding team works with the appropriate teams to resolve any outstanding issues.Select Mark Complete to close this stage.

After you create the account onboarding case, you can perform the following activities:

Select Discuss to start a sidebar discussion about the onboarding case. In the pop-up window, select the participants for the discussion, enter a brief message, and select Start discussion. A window appears with a link to the record for this onboarding case. Select Open record to open the record and start the discussion. After the discussion is complete, the details appear in the Activity stream.
Select Create success play to create automated actions to perform during an engagement lifecycle. See Create a success play for details.
Open the Activity stream and select Email from the More list. Enter the required details and select Send email.

Note: You can send emails only to team members associated with the account.

Parent Topic:Account onboarding playbook

Keywords go-live supportpost go-liveaccount onboardingonboarding caseaccount lifecycle

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---
title: Go-live and post support
description: This phase addresses issues that arise at go-live and coordinates resolution across the relevant teams to complete the account onboarding process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-use-playbook-golive-support.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [go-live support, post go-live, account onboarding, onboarding case, account lifecycle]
breadcrumb: [Account onboarding playbook, Manage account onboarding cases, Account onboarding, Use, Customer Success Management]
---

# Go-live and post support

This phase addresses issues that arise at go-live and coordinates resolution across the relevant teams to complete the account onboarding process.

<table id="table_golive_support_activities"><thead><tr><th>

Stage

</th><th>

Activity

</th><th>

Details

</th></tr></thead><tbody><tr><td rowspan="2">

**Go-Live / Post Support**

</td><td>

Change request for deployment

</td><td>

Creates a change request to manage and tracks the deployment activities required for go-live.

</td></tr><tr><td>

Go-live support case

</td><td>

Creates the main support case related to any onboarding issues that result from go-live. The onboarding team works with the appropriate teams to resolve any outstanding issues.Select **Mark Complete** to close this stage.

</td></tr></tbody>
</table>After you create the account onboarding case, you can perform the following activities:

-   Select **Discuss** to start a sidebar discussion about the onboarding case. In the pop-up window, select the participants for the discussion, enter a brief message, and select **Start discussion**. A window appears with a link to the record for this onboarding case. Select **Open record** to open the record and start the discussion. After the discussion is complete, the details appear in the Activity stream.
-   Select **Create success play** to create automated actions to perform during an engagement lifecycle. See [Create a success play](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-create-success-play.md) for details.
-   Open the Activity stream and select **Email** from the **More** list. Enter the required details and select **Send email**.

    **Note:** You can send emails only to team members associated with the account.


**Parent Topic:**[Account onboarding playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-account-onboard-playbook.md)