ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) adaptive desktop actions for customer experimentation

---
title: ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) adaptive desktop actions for customer experimentation
description: Use ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) adaptive desktop actions in Customer Success Management to test prompt-driven models on your workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/now-assist-adaptive-desktop-actions.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer success, Use, Customer Success Management]
---

# ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) adaptive desktop actions for customer experimentation

Use ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) adaptive desktop actions in Customer Success Management to test prompt-driven models on your workflows.

With adaptive desktop actions, you describe what task you want to accomplish on the web at a high level in the tool configuration. The AI agent processes the request and generates an execution plan. It dynamically determines the specific steps needed to complete the task by analyzing the engagement's details, including health, success blueprints, product adoption data, and renewal date.

**Parent Topic:**[Customer success](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-use-cust-success.md)