Analyze metric data trend using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)

---
title: Analyze metric data trend using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)
description: Retrieves and analyzes health metric data for an engagement.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/now-assist-tmt-analyze-metric-trend.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Dashboards, Customer success, Use, Customer Success Management]
---

# Analyze metric data trend using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)

Retrieves and analyzes health metric data for an engagement.

## Before you begin

Role required: `sn_acct_lc.customer_success_agent`

## About this task

Collects and analyzes metric data for an engagement and determines whether a risk signal should be created. The skill uses metric data to monitor the health score and generates risk signals when the Poor and Neutral range thresholds are exceeded. You can view the status of the metric collection in the [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md).

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **AI Skills**.

2.  Select **Activate** in the **Analyze metric data trend** card.

3.  Select the user role that can use this skill and select **Save** to activate the skill.

    The collected metric data is used by the Monitor engagement health agentic workflow. See [ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) monitor engagement health agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/now-assist-tmt-monitor-health.md).


**Parent Topic:**[Dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-dashboards.md)