Configure ServiceNow Live Connect JDBC driver on a client machine

task australia Updated Sep 10, 2026 2 min read configure-jdbc-driver.md
Raw file servicenow.com

Configure the JDBC driver to connect to your ServiceNow instance and query your data.

Before you begin

Role required: admin

Procedure

  1. Locate the ServiceNow JDBC driver JAR file on your client machine.

    The file is typically named servicenow-jdbc-driver.jar.

  2. Add the JDBC driver to your application's classpath or configure it in your BI tool's driver management section.

    The method varies by application. Consult your BI tool documentation for instructions.

  3. Configure the JDBC connection URL:

    Text
    jdbc:servicenow://https://<instance-name>.service-now.com

    Example:

    Text
    jdbc:servicenow://https://exampleinstance.service-now.com
  4. Select an authentication method and configure the driver properties.

Method

Properties

Basic Authentication

Set user to the user ID with the sn_jdbc_rest_access role and password to the user password. For personal user accounts using basic authentication, the snc_basic_auth_api_access role must also be assigned.

OAuth

Set useoauth to true and provide the OAuth properties described in OAuth connection properties for ODBC and JDBC drivers.

5. To verify the connection, test that the JDBC driver connects to your ServiceNow instance.
Most BI tools and database clients provide a **Test Connection** button.

A confirmation message appears if the connection is successful.

Result

The JDBC driver is configured. Your BI tool or application can connect to ServiceNow and execute SQL queries against authorized tables.

Parent Topic:Configuring Live Connect

Search documentation
Search document titles and file paths on the australia branch