Install the ServiceNow Live Connect ODBC driver on a client machine

---
title: Install the ServiceNow Live Connect ODBC driver on a client machine
description: Use the installation wizard to install the ODBC driver and configure the connection between your Business Intelligence tools and ServiceNow data.
locale: en-us
canonical_url: https://www.servicenow.com/docs/r/australia/api-reference/web-services/install-odbc-driver.html
release: australia
product: Web Services
classification: web-services
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configure, Access your ServiceNow data using Live Connect, Additional integration resources, Web services, API implementation, API implementation and reference]
---

# Install the ServiceNow Live Connect ODBC driver on a client machine

Use the installation wizard to install the ODBC driver and configure the connection between your Business Intelligence tools and ServiceNow data.

## Before you begin

-   The client machine meets the system requirements listed in [Download the Live Connect drivers on a client machine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/web-services/download-sql-api-drivers.md).
-   The OAuth Application Registry is configured if you plan to connect using OAuth instead of basic authentication. See [Enable OAuth for Live Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/web-services/enable-oauth-for-live-connect.md).

Role required: local administrator \(client machine installation\), admin \(ServiceNow instance configuration\).

## Procedure

1.  Locate the downloaded ODBC driver installation file on your client machine.

2.  Select and hold \(or right-click\) the appropriate installation file based on your BI tool's architecture \(32-bit or 64-bit\), and then select **Run as administrator**.

    The ServiceNow ODBC Driver Setup wizard opens.

    If the wizard does not open, verify that you selected **Run as administrator** and that you have local administrator permissions on the client machine.

3.  Follow the wizard prompts to accept the license agreement and select the installation location.

    The default installation path is `C:\Program Files\ServiceNow\ODBC`.

4.  When prompted for the service name, enter a name to identify the service \(for example, ServiceNow\_ODBC\) and select **Next**.

5.  When prompted for the **Java Virtual Machine Location**, select **Browse** and navigate to the `bin\server` directory of your JDK installation and select the `jvm.dll` file.

    Example path: `C:\Program Files\Eclipse Adoptium\jdk-17.0.19.10-hotspot\bin\server\jvm.dll`

    \[Omitted image "sql-api-jvm-location.png"\] Alt text: Browse for JVM Location dialog showing bin\\server folder structure

    **Note:** The `jvm.dll` file location is required for the driver to work. You can enter it now or configure it later by navigating to **ServiceNow Live Connect - ODBC Manager** > **Management Console** > **Services** > **\(Service\_Name\)** > **Service Settings** > **IP Parameters** and entering the path in the **ServiceJVMLocation** property.

6.  When prompted to create the ODBC data source, either accept the default values or customize the following fields:

    |Field|Description|
    |-----|-----------|
    |**Data Source Name**|Name to identify this data source.|
    |**Description**|Description of the data source.|
    |**Service Name**|Service name entered earlier in the wizard.|
    |**Service Data Source**|Data source name used in the ODBC Data Source administrator.|

7.  Accept the default program folder or select a custom location, then select **Next**.

8.  Review the installation summary and select **Next** to begin the installation.

9.  Select **Finish** when the installation is complete.


## Result

The installation creates a ServiceNow Live Connect - ODBC Manager folder in the Start menu with these applications:

-   **Interactive SQL \(ODBC\)**: Interactive SQL command window for testing SQL statements.
-   **Management Console**: Microsoft MMC snap-in for configuring ODBC driver properties.
-   **ODBC Administrator**: Microsoft ODBC administrator program \(searchable as **ODBC Data Sources**\).

The ServiceNow ODBC driver is installed on your client machine and registered with the Windows ODBC Data Source administrator.

**Parent Topic:**[Configuring Live Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/web-services/configuring-sql-api.md)