Configure the logging level of the ODBC driver

task australia Updated Sep 10, 2026 1 min read t_CnfgLoggingLevel.md

Raw file servicenow.com

Change the logging level of the ODBC driver.

Before you begin

You must have administrator-level access for the Windows computer on which you want to configure the logging level.

Role required: none

Procedure

In Windows, navigate to Start > Programs > ServiceNow ODBC > Management Console.
[ODBC version 1.0.8] Within the management console, navigate to <your_installation_directory> > Services > ServiceNow_ODBC > Service Settings > IP Parameters.
[ODBC version 1.0.8] Change the value of the ServiceJVMOptions attribute to the desired logging level.

[Omitted image "ODBC_ServiceJVMOptions.png"] Alt text: ODBC service JVM options
Within the management console, navigate to <your_installation_directory> > Services > ServiceNow_ODBC > Service Settings > Logging.
Change the value of the ServiceDebugLogLevel by selecting all available check boxes.

[Omitted image "ODBC_ServiceDebugLogLevel.png"] Alt text: ODBC service debug log level
In Windows, navigate to Start > Programs > ServiceNow ODBC > ODBC Administrator.
In the ODBC Administrator, select the Tracing tab.
Navigate to the path in the Log File Path field and delete the old log file, if it exists.
Click Start Tracing Now.
Enable SOAP debugging for your ServiceNow instance.

Parent Topic:Configuring the ODBC driver

Related topics

Generate logs for debugging

Debug incoming SOAP envelope

61 lines · 2.6 KB Wrap lines

---
title: Configure the logging level of the ODBC driver
description: Change the logging level of the ODBC driver.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/api-reference/web-services/t\_CnfgLoggingLevel.html
release: australia
product: Web Services
classification: web-services
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring the ODBC driver, Create data sources from other apps using ODBC driver, Additional integration resources, Web services, API implementation, API implementation and reference]
---

# Configure the logging level of the ODBC driver

Change the logging level of the ODBC driver.

## Before you begin

You must have administrator-level access for the Windows computer on which you want to configure the logging level.

Role required: none

## Procedure

1.  In Windows, navigate to **Start** &gt; **Programs** &gt; **ServiceNow ODBC** &gt; **Management Console**.

2.  \[ODBC version 1.0.8\] Within the management console, navigate to **&lt;your\_installation\_directory&gt;** &gt; **Services** &gt; **ServiceNow\_ODBC** &gt; **Service Settings** &gt; **IP Parameters**.

3.  \[ODBC version 1.0.8\] Change the value of the **ServiceJVMOptions** attribute to the desired logging level.

    \[Omitted image "ODBC\_ServiceJVMOptions.png"\] Alt text: ODBC service JVM options

4.  Within the management console, navigate to **&lt;your\_installation\_directory&gt;** &gt; **Services** &gt; **ServiceNow\_ODBC** &gt; **Service Settings** &gt; **Logging**.

5.  Change the value of the **ServiceDebugLogLevel** by selecting all available check boxes.

    \[Omitted image "ODBC\_ServiceDebugLogLevel.png"\] Alt text: ODBC service debug log level

6.  In Windows, navigate to **Start** &gt; **Programs** &gt; **ServiceNow ODBC** &gt; **ODBC Administrator**.

7.  In the ODBC Administrator, select the **Tracing** tab.

8.  Navigate to the path in the **Log File Path** field and delete the old log file, if it exists.

9.  Click **Start Tracing Now**.

10. Enable SOAP debugging for your ServiceNow instance.


**Parent Topic:**[Configuring the ODBC driver](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/web-services/configuring-odbc.md)

**Related topics**  


[Generate logs for debugging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/web-services/t_GenerateDebugLogs.md)

[Debug incoming SOAP envelope](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/web-services/c_DebuggingIncomingSOAPEnvelope.md)