AI Workflow Factory Prime
AI Workflow Factory Prime enables you to discover, build, run, and extend on the ServiceNow AI Platform®. From process and task mining, to agentic and sandbox development, use the AI Workflow Factory Prime capabilities to help your team move from idea to production faster.
Important: Check your entitlements to determine whether you have access to AI Workflow Factory Prime tools and capabilities.
Get started
[Omitted image "ai-workflow-factory-prime-header-MMASSET0022547.png"] Alt text: AI Workflow Factory Prime enables you to discover, build, run, and extend on the ServiceNow AI Platform.
Discover
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Use the ServiceNow Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors.
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Process Mining enables you to create automated business process flows from your data that enable you to monitor and more quickly discover inefficiencies in your processes.
-
Task Mining helps process owners collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.
Build
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App Engine Studio is a low-code app building tool that enables you to build scoped ServiceNow applications using a guided wizard experience.
-
ATF Test Generator and Cloud Runner
ATF Test Generator and Cloud Runner generates tests depending on the instance behavior and workflows. You can also execute the generated tests using the Cloud Runner option.
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Autonomous Engineer helps to reduce the time it takes to implement applications by taking your specifications as input and driving the full implementation lifecycle through Build Agent.
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Build Agent is an AI tool designed for developers within ServiceNow Studio and the ServiceNow Integrated Development Environment (ServiceNow IDE). Build Agent acts as an autonomous AI agent capable of independently generating a complete ServiceNow scoped or global application. For example, a global scope app that uses tables such as incident, problem, and change.
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Creator Studio is a tool that enables citizen developers to build request and fulfill applications in a no-code environment.
-
Developer Sandboxes provide isolated development environments that enable parallel building and testing on top of a shared development instance. Use sandboxes to reduce code conflicts, accelerate delivery, and safely test configurations without affecting other team members' work.
-
ServiceNow Otto for Creator includes generative and agentic AI features that make developing on the ServiceNow AI Platform more efficient. The ServiceNow Otto for Creator AI capabilities are embedded across platform tools, so developers can generate apps, flows, code, and UI components without leaving the tools they use every day.
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ServiceNow Studio for App Engine
ServiceNow Studio for App Engine includes premium plugins and capabilities for ServiceNow Studio. Install ServiceNow Studio for App Engine to get started building applications in ServiceNow Studio quickly.
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Table Builder for App Engine enables you to create, design, and administer tables and forms visually from a single user interface.
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Workspace Builder enables you to quickly create and tailor custom workspaces where agents work on open records.
Run
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App Engine Management Center provides a unified experience for governing the development and deployment of custom applications for your organization. Oversee requests for new applications, collaboration requests, and insights into custom app usage and developer data. App Engine Management Center also includes ReleaseOps.
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ReleaseOps automates and enhances the process of deploying changes, customizations, and custom applications on the ServiceNow AI Platform. ReleaseOps improves the existing pipelines deployment process by internally managing cross-instance trust and credential sharing, simplifying the setup and configuration of custom pipelines.
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ServiceNow Otto for App Engine
ServiceNow Otto for App Engine gives developers the tools they need to add AI capabilities to custom applications. You can enhance an existing application with AI, or create an application that features AI from the start.
Extend
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ServiceNow® AI Desktop Actions enables you to design, configure, and manage desktop actions that automate repetitive tasks in your desktop and web environment. AI agents can autonomously and semi-autonomously process instructions, generate execution plans, and run desktop actions across legacy systems, thick client applications, and web applications without APIs.
-
ServiceNow Arc is an enterprise autonomous AI agent that connects to your enterprise applications and systems and executes complex and multi-step tasks autonomously, and operates within defined security, access, and governance policies.
---
title: AI Workflow Factory Prime
description: AI Workflow Factory Prime enables you to discover, build, run, and extend on the ServiceNow AI Platform. From process and task mining, to agentic and sandbox development, use the AI Workflow Factory Prime capabilities to help your team move from idea to production faster.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/ai-workflow-factory-prime.html
release: australia
topic_type: concept
last_updated: "2026-09-09"
reading_time_minutes: 5
keywords: [AI workflow factory prime, AI workflow factory]
breadcrumb: [Agentic app development, Building applications]
---
# AI Workflow Factory Prime
AI Workflow Factory Prime enables you to discover, build, run, and extend on the ServiceNow AI Platform®. From process and task mining, to agentic and sandbox development, use the AI Workflow Factory Prime capabilities to help your team move from idea to production faster.
**Important:** Check your entitlements to determine whether you have access to AI Workflow Factory Prime tools and capabilities.
## Get started
\[Omitted image "ai-workflow-factory-prime-header-MMASSET0022547.png"\] Alt text: AI Workflow Factory Prime enables you to discover, build, run, and extend on the ServiceNow AI Platform.
## Discover
- **[Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/automation-center-landing-page.md)**
Use the ServiceNow Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors.
- **[Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/process-mining.md)**
Process Mining enables you to create automated business process flows from your data that enable you to monitor and more quickly discover inefficiencies in your processes.
- **[Task Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/task-mining.md)**
Task Mining helps process owners collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.
## Build
- **[App Engine Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/app-engine-studio/aes-overview.md)**
App Engine Studio is a low-code app building tool that enables you to build scoped ServiceNow applications using a guided wizard experience.
- **[ATF Test Generator and Cloud Runner](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/atf-tg-cr-intro.md)**
ATF Test Generator and Cloud Runner generates tests depending on the instance behavior and workflows. You can also execute the generated tests using the Cloud Runner option.
- **[Autonomous Engineer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/autonomous-engineer.md)**
Autonomous Engineer helps to reduce the time it takes to implement applications by taking your specifications as input and driving the full implementation lifecycle through Build Agent.
- **[Build Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/build-agent.md)**
Build Agent is an AI tool designed for developers within ServiceNow Studio and the ServiceNow Integrated Development Environment \(ServiceNow IDE\). Build Agent acts as an autonomous AI agent capable of independently generating a complete ServiceNow scoped or global application. For example, a global scope app that uses tables such as incident, problem, and change.
- **[Creator Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/creator-studio/creator-studio-landing.md)**
Creator Studio is a tool that enables citizen developers to build request and fulfill applications in a no-code environment.
- **[Developer Sandboxes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/developer-sandboxes/sandboxes-landing.md)**
Developer Sandboxes provide isolated development environments that enable parallel building and testing on top of a shared development instance. Use sandboxes to reduce code conflicts, accelerate delivery, and safely test configurations without affecting other team members' work.
- **[ServiceNow Otto for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-creator/now-assist-for-creator-landing.md)**
ServiceNow Otto for Creator includes generative and agentic AI features that make developing on the ServiceNow AI Platform more efficient. The ServiceNow Otto for Creator AI capabilities are embedded across platform tools, so developers can generate apps, flows, code, and UI components without leaving the tools they use every day.
- **[ServiceNow Studio for App Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/servicenow-studio-classic/servicenow-studio-landing.md)**
ServiceNow Studio for App Engine includes premium plugins and capabilities for ServiceNow Studio. Install ServiceNow Studio for App Engine to get started building applications in ServiceNow Studio quickly.
- **[Table Builder for App Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/form-builder-glide-family-release/tb-landing-page.md)**
Table Builder for App Engine enables you to create, design, and administer tables and forms visually from a single user interface.
- **[Workspace Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/workspace-builder/workspace-builder-landing.md)**
Workspace Builder enables you to quickly create and tailor custom workspaces where agents work on open records.
## Run
- **[App Engine Management Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/app-engine-management-center/app-engine-management-center.md)**
App Engine Management Center provides a unified experience for governing the development and deployment of custom applications for your organization. Oversee requests for new applications, collaboration requests, and insights into custom app usage and developer data. App Engine Management Center also includes ReleaseOps.
- **[ReleaseOps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/releaseops/releaseops-landing.md)**
ReleaseOps automates and enhances the process of deploying changes, customizations, and custom applications on the ServiceNow AI Platform. ReleaseOps improves the existing pipelines deployment process by internally managing cross-instance trust and credential sharing, simplifying the setup and configuration of custom pipelines.
- **[ServiceNow Otto for App Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise.md)**
ServiceNow Otto for App Engine gives developers the tools they need to add AI capabilities to custom applications. You can enhance an existing application with AI, or create an application that features AI from the start.
## Extend
- **[AI Desktop Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/agentic-desktop-landing-page.md)**
ServiceNow® AI Desktop Actions enables you to design, configure, and manage desktop actions that automate repetitive tasks in your desktop and web environment. AI agents can autonomously and semi-autonomously process instructions, generate execution plans, and run desktop actions across legacy systems, thick client applications, and web applications without APIs.
- **[ServiceNow Arc](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/servicenow-cowork-landing.md)**
ServiceNow Arc is an enterprise autonomous AI agent that connects to your enterprise applications and systems and executes complex and multi-step tasks autonomously, and operates within defined security, access, and governance policies.
| title | AI Workflow Factory Prime |
| description | AI Workflow Factory Prime enables you to discover, build, run, and extend on the ServiceNow AI Platform. From process and task mining, to agentic and sandbox development, use the AI Workflow Factory Prime capabilities to help your team move from idea to production faster. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/application-development/ai-workflow-factory-prime.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-09 |
| reading_time_minutes | 5 |
| keywords | AI workflow factory primeAI workflow factory |
| breadcrumb | Agentic app developmentBuilding applications |