Create an action

task australia Updated Sep 10, 2026 1 min read create-action.md

Create an action to view and execute in Action Center to fix issues that cause automations to fail in Automation Center.

Before you begin

Role required: sn_ac.automation_technical_user and sn_ac.automation_admin

Procedure

Navigate to All > Automation Center > Build > Actions.
Select New.
On the Action Details form, fill in the fields.

Field	Description
Number	Unique number that is auto-populated.
Application	Scope of the action.
Name	Intuitive name for the action.
Category	Select an action category that you want to associate with the action.
Type	Select the type of action category that you want to associate with the action.
Action Type	The type of action that is created in Flow designer. The available values are Flow/Subflow and Action.
Action	The action that you have created in Flow Designer.Note: You cannot map one flow, subflow, or action created in Flow Designer to multiple actions in Automation Center.
Active	This is a non-editable field.
Enable concurrent executions	Select this option if you want to execute the same action concurrently in Action Center.
Description	Description of the action.
Execution instructions	Any execution instructions that you want to provide.

4. Select **Submit** to save the action.

Select Activate only if there are no more changes expected for the associated action.

If you select Activate, you cannot make any other changes to the action configuration, that is the Action Type and Action fields. The other fields can be updated.

Parent Topic:Creating an action

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---
title: Create an action
description: Create an action to view and execute in Action Center to fix issues that cause automations to fail in Automation Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/automation-center/create-action.html
release: australia
product: Automation Center
classification: automation-center
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating an action, Working with actions, Use, Automation Center, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Create an action

Create an action to view and execute in Action Center to fix issues that cause automations to fail in Automation Center.

## Before you begin

Role required: sn\_ac.automation\_technical\_user and sn\_ac.automation\_admin

## Procedure

1.  Navigate to **All** &gt; **Automation Center** &gt; **Build** &gt; **Actions**.

2.  Select **New**.

3.  On the Action Details form, fill in the fields.

<table id="table_wgg_bww_fbc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

Unique number that is auto-populated.

</td></tr><tr><td>

Application

</td><td>

Scope of the action.

</td></tr><tr><td>

Name

</td><td>

Intuitive name for the action.

</td></tr><tr><td>

Category

</td><td>

Select an action category that you want to associate with the action.

</td></tr><tr><td>

Type

</td><td>

Select the type of action category that you want to associate with the action.

</td></tr><tr><td>

Action Type

</td><td>

The type of action that is created in Flow designer. The available values are **Flow/Subflow** and **Action**.

</td></tr><tr><td>

Action

</td><td>

The action that you have created in Flow Designer.**Note:** You cannot map one flow, subflow, or action created in Flow Designer to multiple actions in Automation Center.

</td></tr><tr><td>

Active

</td><td>

This is a non-editable field.

</td></tr><tr><td>

Enable concurrent executions

</td><td>

Select this option if you want to execute the same action concurrently in Action Center.

</td></tr><tr><td>

Description

</td><td>

Description of the action.

</td></tr><tr><td>

Execution instructions

</td><td>

Any execution instructions that you want to provide.

</td></tr></tbody>
</table>4.  Select **Submit** to save the action.

5.  Select **Activate** only if there are no more changes expected for the associated action.

    If you select **Activate**, you cannot make any other changes to the action configuration, that is the **Action Type** and **Action** fields. The other fields can be updated.


**Parent Topic:**[Creating an action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/automation-center/creating-action.md)