Default criteria

concept australia Updated Sep 10, 2026 1 min read default-spotlight-criteria.md

ServiceNow Spotlight is available with default criteria. Each field provides a score based on the default criteria.

The default ServiceNow Spotlight criteria are given in the following tables.

Criteria	Score
Greater than 5000	500
Greater than 2500, and less than 5000	150
Greater than 0, and less than 2500	30

Criteria	Score
Greater than 500	500
Greater than 250, and less than 500	60
Greater than 0, and less than 250	25

Criteria	Score
Critical	1500
High	800
Moderate	45
Low	20

Criteria	Score
76%-100%	150
51%-75%	100
26%-50%	80
1%-25%	40

Criteria	Score
1-most critical	750
2-somewhat critical	450
3-ess critical	80
4-not critical	20

Parent Topic:Working with ServiceNow Spotlight feature

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---
title: Default criteria
description: ServiceNow Spotlight is available with default criteria. Each field provides a score based on the default criteria.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/automation-center/default-spotlight-criteria.html
release: australia
product: Automation Center
classification: automation-center
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Spotlight feature, Configure, Automation Center, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Default criteria

ServiceNow Spotlight is available with default criteria. Each field provides a score based on the default criteria.

The default ServiceNow Spotlight criteria are given in the following tables.

|Criteria|Score|
|--------|-----|
|Greater than 5000|500|
|Greater than 2500, and less than 5000|150|
|Greater than 0, and less than 2500|30|

|Criteria|Score|
|--------|-----|
|Greater than 500|500|
|Greater than 250, and less than 500|60|
|Greater than 0, and less than 250|25|

|Criteria|Score|
|--------|-----|
|Critical|1500|
|High|800|
|Moderate|45|
|Low|20|

|Criteria|Score|
|--------|-----|
|76%-100%|150|
|51%-75%|100|
|26%-50%|80|
|1%-25%|40|

|Criteria|Score|
|--------|-----|
|1-most critical|750|
|2-somewhat critical|450|
|3-ess critical|80|
|4-not critical|20|

**Parent Topic:**[Working with ServiceNow Spotlight feature](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/automation-center/spotlight-ac.md)