Extend

---
title: Extend
description: Extend your platform's automation to the desktop, so that AI agents and actions can carry work across applications, browsers, email, and systems on behalf of employees.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/extend-ai-workflow-factory-prime.html
release: australia
topic_type: concept
last_updated: "2026-10-13"
reading_time_minutes: 1
breadcrumb: [AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Extend

Extend your platform's automation to the desktop, so that AI agents and actions can carry work across applications, browsers, email, and systems on behalf of employees.

## Extend

<table id="table_s24_dz5_wkc" class="nav-card presentation"><tbody><tr><td>

[AI Desktop Actions\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Design, configure, and manage desktop actions that automate repetitive tasks in your desktop and web environment.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/agentic-desktop-landing-page.md)

</td><td>

[ServiceNow Arc\[Omitted image "bus-artificial-intelligence.svg"\] Alt text:Use the autonomous AI agent to perform complex tasks, execute multi-step workflows, interact with enterprise applications, and take actions based on defined policies.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/servicenow-cowork-landing.md)

</td></tr></tbody>
</table>## AI Desktop Actions

ServiceNow® AI Desktop Actions enables you to design, configure, and manage desktop actions that automate repetitive tasks in your desktop and web environment. AI agents can autonomously and semi-autonomously process instructions, generate execution plans, and run desktop actions across legacy systems, thick client applications, and web applications without APIs.

## ServiceNow Arc

ServiceNow Arc is an enterprise autonomous AI agent that connects to your enterprise applications and systems and executes complex and multi-step tasks autonomously, and operates within defined security, access, and governance policies.