Start a ServiceNow Arc chat session

task australia Updated Sep 25, 2026 1 min read get-started-with-cowork.md

Raw file servicenow.com

Send your first request to ServiceNow Arc, from a simple question to a complex multi-step task, and track its progress.

Before you begin

Role required: sn_app_arc.user

Procedure

Open the ServiceNow Arc application.

The home screen opens with the message box and suggestions.

Select a suggestion category below the message box, and then select a prompt.

Category	Use it to
Get Started	Connect Microsoft 365, try a skill such as `/plan-my-time`, or browse the available skills.
For you	Ask about your meetings, pending approvals, assigned incidents, and upcoming SLA breaches.
IT Helpdesk	Work with incidents, change requests, the knowledge base, and the service catalog.
Ask Anything	Get help with everyday work, such as writing an email, drafting an agenda, or setting a reminder.

In the message box, describe what you need done, or edit the selected prompt.

You can ask for a single answer or a complete piece of work. Arc identifies the steps and completes them for you.

To speak your request instead, select the microphone icon.

Select the add icon in the message box, and then select an option to add context or change how Arc handles the request.

Option	Description
Attach files or photos	Add a file or photo as context for your request. Attached items don't change your workspace.
Web search	Turn web search on or off. A check mark shows that web search is on.
Workspace	View your default workspace folder. To change it, select Open in Settings.
ServiceNow	View the ServiceNow instance Arc connects to.
Diagnose issues	Run a health check on Arc and get suggested fixes.

Select the send icon.

The chat appears in the sidebar so you can return to it later.

Parent Topic:Using ServiceNow Arc

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---
title: Start a ServiceNow Arc chat session
description: Send your first request to ServiceNow Arc, from a simple question to a complex multi-step task, and track its progress.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/get-started-with-cowork.html
release: australia
topic_type: task
last_updated: "2026-09-25"
reading_time_minutes: 1
breadcrumb: [Use, ServiceNow Arc, Extend, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Start a ServiceNow Arc chat session

Send your first request to ServiceNow Arc, from a simple question to a complex multi-step task, and track its progress.

## Before you begin

Role required: sn\_app\_arc.user

## Procedure

1.  Open the ServiceNow Arc application.

    The home screen opens with the message box and suggestions.

2.  Select a suggestion category below the message box, and then select a prompt.

    |Category|Use it to|
    |--------|---------|
    |**Get Started**|Connect Microsoft 365, try a skill such as `/plan-my-time`, or browse the available skills.|
    |**For you**|Ask about your meetings, pending approvals, assigned incidents, and upcoming SLA breaches.|
    |**IT Helpdesk**|Work with incidents, change requests, the knowledge base, and the service catalog.|
    |**Ask Anything**|Get help with everyday work, such as writing an email, drafting an agenda, or setting a reminder.|

3.  In the message box, describe what you need done, or edit the selected prompt.

    You can ask for a single answer or a complete piece of work. Arc identifies the steps and completes them for you.

    To speak your request instead, select the microphone icon.

4.  Select the add icon in the message box, and then select an option to add context or change how Arc handles the request.

    |Option|Description|
    |------|-----------|
    |**Attach files or photos**|Add a file or photo as context for your request. Attached items don't change your workspace.|
    |**Web search**|Turn web search on or off. A check mark shows that web search is on.|
    |**Workspace**|View your default workspace folder. To change it, select **Open in Settings**.|
    |**ServiceNow**|View the ServiceNow instance Arc connects to.|
    |**Diagnose issues**|Run a health check on Arc and get suggested fixes.|

5.  Select the send icon.

    The chat appears in the sidebar so you can return to it later.


**Parent Topic:**[Using ServiceNow Arc](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/servicenow-cowork-using.md)