Summarize a record through chat using ServiceNow Otto for App Engine

---
title: Summarize a record through chat using ServiceNow Otto for App Engine
description: Quickly understand the contents of a record through a conversation with ServiceNow Otto.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/now-assist-for-app-engine/summarize-record-through-chat-na-for-app-engine.html
release: australia
product: Now Assist for App Engine
classification: now-assist-for-app-engine
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ServiceNow Otto for App Engine, Summarize a record, ServiceNow Otto panel, summarize a record in a custom table, summarize a table in a custom app, generate summary for table]
breadcrumb: [Use, ServiceNow Otto for App Engine, Run, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Summarize a record through chat using ServiceNow Otto for App Engine

Quickly understand the contents of a record through a conversation with ServiceNow Otto.

## Before you begin

Role required: admin

Verify that the custom app record summarization skill is activated and configured. For more information, see [Activate the custom app record summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/activate-custom-app-record-summarization-na-for-app-engine.md).

The following procedure describes how to summarize a record through chat in the ServiceNow Otto panel. You can also summarize a record in-product within Core UI or a custom workspace. For more information, see [Summarize a record in-product using ServiceNow Otto for App Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/summarize-record-in-product-na-for-app-engine.md).

## Procedure

1.  Open the ServiceNow Otto panel by selecting the ServiceNow Otto icon \(\[Omitted image "now-assist-sparkle-icon-dark.png"\]\).

2.  In the ServiceNow Otto panel, select **Summarize a record** or enter `summarize a record`.

3.  Enter the record number for the record that you want to summarize.

4.  Select the Enter key.

    **Note:** Generating and displaying the summary may take several seconds.

5.  When you're finished summarizing a record, you can copy the summary or provide feedback about the summary.

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Option

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Procedure

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**Provide feedback about the summary**

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If you think that the summary was helpful, select the helpful icon \(\[Omitted image "icon-helpful.png"\] Alt text: Helpful icon.\). If you think that the summary wasn’t helpful, select the not helpful icon \(\[Omitted image "icon-not-helpful.png"\] Alt text: Not helpful icon.\).**Note:** This feedback improves the generative AI model and can help to improve future versions of this skill.

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**Copy the record summary**

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If you want to reuse the summary, select the copy to clipboard icon \(\[Omitted image "icon-copy.png"\] Alt text: Copy to clipboard icon.\).

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</table>
**Parent Topic:**[Using ServiceNow Otto for App Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/use-now-assist-for-app-engine-enterprise.md)