Process Mining

---
title: Process Mining
description: Learn about the Process Mining skill available with ServiceNow Otto for Creator.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/now-assist-for-creator/process-mining-now-assist-for-creator.html
release: australia
product: Now Assist for Creator
classification: now-assist-for-creator
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use generative AI, ServiceNow Otto for Creator, Build, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Process Mining

Learn about the Process Mining skill available with ServiceNow Otto for Creator.

With Process Mining, you can identify the work notes and generate insights about inefficiencies, challenges, and other reasons that cause reassignment of work. To learn more about Process Mining, see [ServiceNow Otto for Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/now-assist.md).

**Parent Topic:**[Using generative AI with ServiceNow Otto for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-creator/using-gen-ai-now-assist-for-creator.md)