Install ATF troubleshooting agent

task australia Updated Sep 10, 2026 1 min read test-agent-install.md

Install the ServiceNow Otto for Creator application from the ServiceNow Store to get the ATF troubleshooting agent application.

Before you begin

Review the ServiceNow Otto for Creator application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
The default model provider for ATF troubleshooting agent is Anthropic Claude.

Ensure that the following applications are installed:

Build Agent: See Install Build Agent for more information.
ATF Test Generator and Cloud Runner: Install the ATF Test Generator and Cloud Runner store application from ServiceNow store. You also need to set up the cloud user for seamless execution from the Build Agent interface. See ATF Test Generator and Cloud Runner and Set up cloud user for more information.

Role required: admin

Procedure

From the ServiceNow Otto for Creator application page on the ServiceNow Store, select Buy.
After approval has been granted, on your instance, navigate to All > System Applications > All Available Applications > All.
Using the search bar, search for the ServiceNow Otto for Creator application (sn_now_creator).
Select Install.
Enable the ATF troubleshooting agent skill:
1. Navigate to All > AI Admin Hub.
2. Go to the AI Skills tab and select Creator.[Omitted image "atf-troubleshooting-agent.png"] Alt text: ATF troubleshooting agent is listed as Now Assist for Creator skills.
3. Select Turn on to enable the skill.
The skill is enabled for all users.

Parent Topic:ATF troubleshooting agent

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---
title: Install ATF troubleshooting agent
description: Install the ServiceNow Otto for Creator application from the ServiceNow Store to get the ATF troubleshooting agent application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/now-assist-for-creator/test-agent-install.html
release: australia
product: Now Assist for Creator
classification: now-assist-for-creator
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ATF troubleshooting agent, Use agentic AI, ServiceNow Otto for Creator, Build, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Install ATF troubleshooting agent

Install the ServiceNow Otto for Creator application from the ServiceNow Store to get the ATF troubleshooting agent application.

## Before you begin

- Review the [ServiceNow Otto for Creator](https://store.servicenow.com/sn_appstore_store.do#!/store/application/8178fec0ce0431105a7c9305875b2dca) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
- The default model provider for ATF troubleshooting agent is Anthropic Claude.

Ensure that the following applications are installed:

- Build Agent: See [Install Build Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/install-build-agent.md) for more information.
- ATF Test Generator and Cloud Runner: Install the [ATF Test Generator and Cloud Runner](https://store.servicenow.com/store/app/e4292f6e1be06a50a85b16db234bcbc3) store application from ServiceNow store. You also need to set up the cloud user for seamless execution from the Build Agent interface. See [ATF Test Generator and Cloud Runner](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/atf-tg-cr-intro.md) and [Set up cloud user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/atf-tg-cr-configure.md) for more information.

Role required: admin

## Procedure

1. From the ServiceNow Otto for Creator application page on the ServiceNow Store, select **Buy**.

2. After approval has been granted, on your instance, navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

3. Using the search bar, search for the ServiceNow Otto for Creator application \(sn\_now\_creator\).

4. Select **Install**.

5. Enable the ATF troubleshooting agent skill:

1. Navigate to **All** &gt; **AI Admin Hub**.

2. Go to the **AI Skills** tab and select **Creator**.\[Omitted image "atf-troubleshooting-agent.png"\] Alt text: ATF troubleshooting agent is listed as Now Assist for Creator skills.

3. Select **Turn on** to enable the skill.

The skill is enabled for all users.

**Parent Topic:**[ATF troubleshooting agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-creator/atf-troubleshooting-agent-landing-page.md)