Activate transition work notes analysis skill

task australia Updated Sep 10, 2026 1 min read activate-na-skill.md
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Activate the Tsransition Work Notes Analysis skill to be able to use ServiceNow Otto for Process Mining to analyse work notes.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > AI Admin Hub > Skills.

  2. Select Platform > Other.

  3. Select Transition Work Notes Analysis from the list of AI skills for Platform.

  4. Select Turn on for the Transition Work Notes Analysis skill.

    The skill is activated for your instance.

Parent Topic:Working with transition work notes using AI

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