Configure KPIs for SPM work items in the Process Mining dashboard

---
title: Configure KPIs for SPM work items in the Process Mining dashboard
description: Add the desired Key Performance Indicators \(KPIs\) to monitor the performance of the SPM work items in the Process Mining Summary and insights page. Remove the indicators that you no longer want to use.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/process-mining/configure-kpis-for-spm.html
release: australia
product: Process Mining
classification: process-mining
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [SPM, Automatic content pack delivery, Activate content packs, Activate, Process Mining, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Configure KPIs for SPM work items in the Process Mining dashboard

Add the desired Key Performance Indicators \(KPIs\) to monitor the performance of the SPM work items in the Process Mining Summary and insights page. Remove the indicators that you no longer want to use.

## Before you begin

**Important:** This feature is included with the Process Mining SPM content pack, which is delivered automatically when SPM is installed on your instance. For more information, see [Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/process-mining-content-pack-delivery.md).

Role required: Administrator

## Procedure

1.  Ensure that you have the **Project Portfolio Management Standard** plugin installed.

2.  [Add the desired indicator data source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/c_IndicatorSources.md) to the Summary and insights page.

    For demands, the KPIs are **Active Demands** and **Average Days Demand Open**. \[Omitted image "pm-demand-kpis.png"\] Alt text: Process Mining dashboard


**Parent Topic:**[Content pack for SPM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/integration-with-spm.md)