Exploring Process Mining

concept australia Updated Sep 10, 2026 1 min read explore-process-mining.md

Raw file servicenow.com

Use Process Mining to analyze and optimize business processes.

Process Mining enables you to find answers to process improvement questions such as:

Where is the business spending or wasting the most time?
What's the root cause behind slow-performing processes?
Where should the business apply automation next in its process?
Where is the rework occurring?
What's the estimated cost and potential savings for each activity within a process?
How much deviation is the business seeing in its process?

[Omitted video] Description: Process Mining Overview

As an analyst, you can:

Proactively assess and improve ITSM CSM, Financial Services Operations, and HR Service Delivery processes.
Accelerate digital transformation. Find areas of improvement and automation based on data and your best practice content.

As a process owner, you can:

Get visibility into processes and start collaboration.
Assess process bottlenecks, find areas of weakness, and find potential areas to optimize.
Process Mining architecture
Understand the basic attributes of the Process Mining architecture.
Key features of Process Mining
Some key features of Process Mining are listed in this topic.
Evaluation projects
Process Mining offers four evaluation projects to help you understand the product functionality with your own data. The Process Mining plugin (sn_po) is activated by default in all your production instances enabling you to use the evaluation projects.
Process Mining workspace
See your business processes and workflows as visualizations from the Process Mining workspace.

Parent Topic:Process Mining

51 lines · 2.9 KB Wrap lines

---
title: Exploring Process Mining
description: Use Process Mining to analyze and optimize business processes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/process-mining/explore-process-mining.html
release: australia
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Process Mining, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Exploring Process Mining

Use Process Mining to analyze and optimize business processes.

Process Mining enables you to find answers to process improvement questions such as:

-   Where is the business spending or wasting the most time?
-   What's the root cause behind slow-performing processes?
-   Where should the business apply automation next in its process?
-   Where is the rework occurring?
-   What's the estimated cost and potential savings for each activity within a process?
-   How much deviation is the business seeing in its process?

\[Omitted video\] Description: Process Mining Overview

As an analyst, you can:

-   Proactively assess and improve ITSM CSM, Financial Services Operations, and HR Service Delivery processes. 
-   Accelerate digital transformation. Find areas of improvement and automation based on data and your best practice content.

As a process owner, you can:

-   Get visibility into processes and start collaboration.
-   Assess process bottlenecks, find areas of weakness, and find potential areas to optimize.

-   **[Process Mining architecture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/process-mining-architecture.md)**  
Understand the basic attributes of the Process Mining architecture.
-   **[Key features of Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/key-features.md)**  
Some key features of Process Mining are listed in this topic.
-   **[Evaluation projects](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/evaluate-pm.md)**  
Process Mining offers four evaluation projects to help you understand the product functionality with your own data. The Process Mining plugin \(sn\_po\) is activated by default in all your production instances enabling you to use the evaluation projects.
-   **[Process Mining workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/analyst-workbench-overview.md)**  
See your business processes and workflows as visualizations from the Process Mining workspace.

**Parent Topic:**[Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/process-mining.md)