Idle time analysis
concept australia Updated Sep 10, 2026 1 min read idle-time-analysis.md
Idle time analysis focuses on the periods when a case is assigned to a team but not yet assigned to a specific resource. This is the time during which the case remains inactive, waiting for someone to take action.
To enable idle time analysis for a project, set it in the process configuration for the table. For more information about setting idle time analysis in process configuration, see Configure impact metrics.
To set idle time metrics in a project, see Set metrics.
To know more about how to view the idle time cases from the process map, see the entry for Idle time analysis under the Process map section in Analyst workbench page.
Parent Topic:Analyzing and getting process insights
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--- title: Idle time analysis description: Idle time analysis focuses on the periods when a case is assigned to a team but not yet assigned to a specific resource. This is the time during which the case remains inactive, waiting for someone to take action. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/application-development/process-mining/idle-time-analysis.html release: australia product: Process Mining classification: process-mining topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Analyzing and getting process insights, Use, Process Mining, Discover, AI Workflow Factory Prime, Agentic app development, Building applications] --- # Idle time analysis Idle time analysis focuses on the periods when a case is assigned to a team but not yet assigned to a specific resource. This is the time during which the case remains inactive, waiting for someone to take action. To enable idle time analysis for a project, set it in the process configuration for the table. For more information about setting idle time analysis in process configuration, see [Configure impact metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/impact-metrics.md). To set idle time metrics in a project, see [Set metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/metrics.md). To know more about how to view the idle time cases from the process map, see the entry for Idle time analysis under the Process map section in [Analyst workbench page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/analyst-workbench-dashboard.md). **Parent Topic:**[Analyzing and getting process insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/analyze-get-process-insights.md)
| title | Idle time analysis |
| description | Idle time analysis focuses on the periods when a case is assigned to a team but not yet assigned to a specific resource. This is the time during which the case remains inactive, waiting for someone to take action. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/application-development/process-mining/idle-time-analysis.html |
| release | australia |
| product | Process Mining |
| classification | process-mining |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Analyzing and getting process insightsUseProcess MiningDiscoverAI Workflow Factory PrimeAgentic app developmentBuilding applications |