Install Process Mining content pack

task australia Updated Sep 10, 2026 1 min read install-content-pack.md

Raw file servicenow.com

Install the content pack to copy the process configurations set for the content pack to your process configuration.

Before you begin

Role required: sn_process_mining_power_user or sn_process_mining_admin

Procedure

Navigate to Workspaces > Process Mining Workspace.
On the left of the page, select the Process configurations icon ([Omitted image "icon-process-config.png"] Alt text: Process configuration builder).
Select the Content pack templates tab.
Select Browse content packs if you want to install a content pack template.

Important:

Starting with the Brazil release, the ITSM, Customer Service Management, HR Service Delivery, SPM, Security Incident Response, and Field Service Management content packs load automatically and don't require the steps in this topic. For more information, see Automatic delivery of content packs. The steps in this topic still apply to the Financial Services Operations and Telecommunications content packs.

[Omitted image "conten-pack-install.png"] Alt text: Install content pack templates
Select Go to ServiceNow Store.

[Omitted image "content-pack-install-2.png"] Alt text: Install content pack template
Find the content pack you need, install it, and copy the preferences from the template.

You can see the table name listed under Content pack templates tab. The table that is displayed here is the one on which the content pack is based.

Parent Topic:Creating process configurations using content pack templates

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---
title: Install Process Mining content pack
description: Install the content pack to copy the process configurations set for the content pack to your process configuration.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/process-mining/install-content-pack.html
release: australia
product: Process Mining
classification: process-mining
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [With content pack templates, Creating process configuration, Use, Process Mining, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Install Process Mining content pack

Install the content pack to copy the process configurations set for the content pack to your process configuration.

## Before you begin

Role required: sn\_process\_mining\_power\_user or sn\_process\_mining\_admin

## Procedure

1. Navigate to **Workspaces** &gt; **Process Mining Workspace**.

2. On the left of the page, select the Process configurations icon \(\[Omitted image "icon-process-config.png"\] Alt text: Process configuration builder\).

3. Select the **Content pack templates** tab.

4. Select **Browse content packs** if you want to install a content pack template.

**Important:**

Starting with the Brazil release, the ITSM, Customer Service Management, HR Service Delivery, SPM, Security Incident Response, and Field Service Management content packs load automatically and don't require the steps in this topic. For more information, see [Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/process-mining-content-pack-delivery.md). The steps in this topic still apply to the Financial Services Operations and Telecommunications content packs.

\[Omitted image "conten-pack-install.png"\] Alt text: Install content pack templates

5. Select **Go to ServiceNow Store**.

\[Omitted image "content-pack-install-2.png"\] Alt text: Install content pack template

6. Find the content pack you need, install it, and copy the preferences from the template.

You can see the table name listed under **Content pack templates** tab. The table that is displayed here is the one on which the content pack is based.

**Parent Topic:**[Creating process configurations using content pack templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/content-pack-config.md)