Working with intent and activity analysis

---
title: Working with intent and activity analysis
description: To work effectively with intent and activity analysis using AI, you must activate the Intent and Activity Analysis skill and configure the intent and activity analysis for the process table and the project.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/process-mining/nowass-intent-activity-analysis.html
release: australia
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Process Mining, Use, Process Mining, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Working with intent and activity analysis

To work effectively with intent and activity analysis using AI, you must activate the Intent and Activity Analysis skill and configure the intent and activity analysis for the process table and the project.

This section covers the following topics:

-   **[Activate Intent and Activity Analysis skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/activate-intent-skill.md)**  
Activate the Intent and Activity Analysis skill to use AI to understand the intent of the requester and gain insight into the related tasks and actions needed to complete the tasks.
-   **[Configure intent and activity analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/configure-intent.md)**  
Configure intent and activity analysis for a process table so that any project that is based on the process table has work notes analysis configured.

**Parent Topic:**[Configuring ServiceNow Otto for Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/config-na-proc-min.md)