Process Mining for Workday and Salesforce

---
title: Process Mining for Workday and Salesforce
description: Process Mining can import audit log data from Workday or Salesforce, so you can analyze those processes without building a custom data pipeline.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/process-mining/pm-workday.html
release: australia
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Import external data, Process Mining, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Process Mining for Workday and Salesforce

Process Mining can import audit log data from Workday or Salesforce, so you can analyze those processes without building a custom data pipeline.

## Key benefits

Data import from Workday and Salesforce provides the following benefits:

-   Removes manual re-upload of data for every process mining refresh
-   Supports scheduled, recurring imports so new activity is picked up automatically
-   Uses incremental \(delta\) updates so only new or changed records are pulled after the initial load

For detailed information, see [Import Workday or Salesforce data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/import-from-workday.md).

## Prerequisite

The following prerequisites must be fulfilled before using Process Mining for Workday and Process Mining for Salesforce.

-   You must have Process Mining for External Data \(version 29.5.3\) installed. For more information, see [Request Process Mining for external data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/access-ext-data.md).
-   You must have Workday HR Spoke \(version 3.0.2\) installed \(For Process Mining for Workday\). For more information see, [Workday HR Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/workday-hr-spoke.md).
-   You must have Salesforce Spoke \(2.5.0\) installed \(For Process Mining for Salesforce\). For more information, see [Salesforce Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/salesforce-spoke.md).

For information on requesting access to Process Mining for Salesforce and Process Mining for Workday, see [Request Process Mining for Salesforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/install-salesforce.md) and [Request Process Mining for Workday](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/install-workday.md) respectively.