Automatic delivery of content packs
Starting with the Brazil release, most Process Mining content packs are delivered automatically with Process Mining and no longer require manual installation from the ServiceNow Store.
Content for the following loads automatically when the corresponding business application is installed on your instance and the relevant table is present. You don't need to find, request, or install these content packs from the ServiceNow Store, and no platform administrator action is required to make the content available.
- Information Technology Service Management (ITSM)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Strategic Portfolio Management (SPM)
- Security Incident Response (SIR)
- Content pack for Field Service Management (FSM)
Process Mining owns and maintains this content directly, so updates to these content packs come with your Process Mining upgrades rather than through separate application updates.
Your existing configuration is preserved
When you upgrade to the Brazil release, the shipped projects and process configurations that came with these content packs from the ServiceNow Store are removed and replaced by the automatically delivered content pack. Projects and process configurations that you created yourself aren't affected. If you previously copied a shipped project or process configuration to customize it, your copy is a separate record and isn't removed.
Content packs that still require manual installation
The following content packs aren't yet part of this automatic delivery model. Continue to install these content packs from the ServiceNow Store as described in Activate content packs.
-
Content pack for ITSM
The ITSM Process Mining Content Pack provides templates for IT Service Management (ITSM) processes. -
Content pack for Customer Service Management
Using the Process Mining content pack for Customer Service Management enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with customer service cases. -
Content pack for HR Service Delivery
Using the Process Mining content pack for HR Service Delivery enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with customer service cases. -
Content pack for SPM
The Strategic Portfolio Management Process Mining Content Pack for demands provides a preconfigured Process Mining project that helps analysts and process owners understand the effectiveness of their demand processes, and also provide opportunities for continued performance improvement. -
Content pack for Security Incident Response
Using the Process Mining content pack for Security Incident Response, you can analyze inefficiencies through the life cycle of your security incidents. You can use this information to optimize the processes for your security incidents. -
Content pack for Field Service Management (FSM)
Analyze a process for work order tasks and identify bottlenecks to minimize delays in the workflow for a better customer experience.
Parent Topic:Activate content packs
--- title: Automatic delivery of content packs description: Starting with the Brazil release, most Process Mining content packs are delivered automatically with Process Mining and no longer require manual installation from the ServiceNow Store. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/application-development/process-mining/process-mining-content-pack-delivery.html release: australia product: Process Mining classification: process-mining topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Activate content packs, Activate, Process Mining, Discover, AI Workflow Factory Prime, Agentic app development, Building applications] --- # Automatic delivery of content packs Starting with the Brazil release, most Process Mining content packs are delivered automatically with Process Mining and no longer require manual installation from the ServiceNow Store. Content for the following loads automatically when the corresponding business application is installed on your instance and the relevant table is present. You don't need to find, request, or install these content packs from the ServiceNow Store, and no platform administrator action is required to make the content available. - [Information Technology Service Management \(ITSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/itsm-proc-opti-content-pack.md) - [Customer Service Management \(CSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/csm-integration-po.md) - [HR Service Delivery \(HRSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/hrsd-integration-po.md) - [Strategic Portfolio Management \(SPM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/integration-with-spm.md) - [Security Incident Response \(SIR\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/sir-proc-min-content-pack.md) - [Content pack for Field Service Management \(FSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/example-po-fsm.md) Process Mining owns and maintains this content directly, so updates to these content packs come with your Process Mining upgrades rather than through separate application updates. ## Your existing configuration is preserved When you upgrade to the Brazil release, the shipped projects and process configurations that came with these content packs from the ServiceNow Store are removed and replaced by the automatically delivered content pack. Projects and process configurations that you created yourself aren't affected. If you previously copied a shipped project or process configuration to customize it, your copy is a separate record and isn't removed. ## Content packs that still require manual installation The following content packs aren't yet part of this automatic delivery model. Continue to install these content packs from the ServiceNow Store as described in [Activate content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/activate-po-content-pack.md). - [Financial Services Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/integration-fso-process-opt.md) - [Telecommunications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/integration-with-telecommunications-orders.md) - **[Content pack for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/itsm-proc-opti-content-pack.md)** The ITSM Process Mining Content Pack provides templates for IT Service Management \(ITSM\) processes. - **[Content pack for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/csm-integration-po.md)** Using the Process Mining content pack for Customer Service Management enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with customer service cases. - **[Content pack for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/hrsd-integration-po.md)** Using the Process Mining content pack for HR Service Delivery enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with customer service cases. - **[Content pack for SPM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/integration-with-spm.md)** The Strategic Portfolio Management Process Mining Content Pack for demands provides a preconfigured Process Mining project that helps analysts and process owners understand the effectiveness of their demand processes, and also provide opportunities for continued performance improvement. - **[Content pack for Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/sir-proc-min-content-pack.md)** Using the Process Mining content pack for Security Incident Response, you can analyze inefficiencies through the life cycle of your security incidents. You can use this information to optimize the processes for your security incidents. - **[Content pack for Field Service Management \(FSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/example-po-fsm.md)** Analyze a process for work order tasks and identify bottlenecks to minimize delays in the workflow for a better customer experience. **Parent Topic:**[Activate content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/activate-po-content-pack.md)
| title | Automatic delivery of content packs |
| description | Starting with the Brazil release, most Process Mining content packs are delivered automatically with Process Mining and no longer require manual installation from the ServiceNow Store. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/application-development/process-mining/process-mining-content-pack-delivery.html |
| release | australia |
| product | Process Mining |
| classification | process-mining |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Activate content packsActivateProcess MiningDiscoverAI Workflow Factory PrimeAgentic app developmentBuilding applications |