Get a record

task australia Updated Sep 10, 2026 1 min read get-record.md
Raw file servicenow.com

Retrieves a single record based on the specified sys_id from the specified table.

Before you begin

Role required: sn_cli_metadata.cli_admin, sn_cli_metadata.cli_user, or admin

Procedure

  1. Open your system's command-line tool and execute this command.

    Shell
    $ snc record get [--table table --sysid sys_id]

    Pass in values for these arguments.

    Parameter Description
    table Required. Name of the table from which to retrieve the record.
    sysid Required. Sys_id of the record to retrieve.

Example

Shell
$ snc record get --table incident --sysid 552c48888c033300964f4932b03eb092

The system returns the record in JSON format.

JSON
{   "result": {      "active": "true",      "activity_due": "",      "additional_assignee_list": "",      "approval": "not requested",      "approval_history": "",      "approval_set": "",      "assigned_to": "",      "assignment_group": "",      "business_duration": "",      "business_service": "",      "business_stc": "",      "calendar_duration": "",      "calendar_stc": "",      "caller_id": {         "link": "https://my-instance.service-now.com/api/now/table/sys_user/005d500b536073005e0addeeff7b12f4",         "value": "005d500b536073005e0addeeff7b12f4"      },      "category": "inquiry",      "caused_by": "",      "child_incidents": "0",      "close_code": "",      "close_notes": "",      "closed_at": "",      "closed_by": "",      "cmdb_ci": "",      "comments": "",      "comments_and_work_notes": "",      "company": "",      "contact_type": "",      "contract": "",      "correlation_display": "",      "correlation_id": "",      "delivery_plan": "",      "delivery_task": "",      "description": "",      "due_date": "",      "escalation": "0",      "expected_start": "",      "follow_up": "",      "group_list": "",      "hold_reason": "",      "impact": "3",      "incident_state": "1",      "knowledge": "false",      "location": "",      "made_sla": "true",      "notify": "1",      "number": "INC0010112",      "opened_at": "2019-07-29 18:48:43",      "opened_by": {         "link": "https://my-instance.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441",         "value": "6816f79cc0a8016401c5a33be04be441"      },      "order": "",      "parent": "",      "parent_incident": "",      "priority": "5",      "problem_id": "",      "reassignment_count": "0",      "reopen_count": "0",      "reopened_by": "",      "reopened_time": "",      "resolved_at": "",      "resolved_by": "",      "rfc": "",      "route_reason": "",      "service_offering": "",      "severity": "3",      "short_description": "Assessment :  ATF Assessor",      "sla_due": "",      "state": "1",      "subcategory": "",      "sys_class_name": "incident",      "sys_created_by": "admin",      "sys_created_on": "2019-07-29 18:49:28",      "sys_domain": {         "link": "https://my-instance.service-now.com/api/now/table/sys_user_group/global",         "value": "global"      },      "sys_domain_path": "/",      "sys_id": "552c48888c033300964f4932b03eb092",      "sys_mod_count": "0",      "sys_tags": "",      "sys_updated_by": "admin",      "sys_updated_on": "2019-07-29 18:49:28",      "task_effective_number": "INC0010112",      "time_worked": "",      "universal_request": "",      "upon_approval": "proceed",      "upon_reject": "cancel",      "urgency": "3",      "user_input": "",      "watch_list": "",      "work_end": "",      "work_notes": "",      "work_notes_list": "",      "work_start": ""   }}

Parent Topic:Perform record operations using ServiceNow CLI

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