Configuring ServiceNow Arc

concept australia Updated Sep 10, 2026 1 min read servicenow-cowork-configuring.md

Activate the ServiceNow Arc plugin, and then download, install, and set up Arc.

Activate the ServiceNow Arc plugin
You can activate the ServiceNow Arc plugin (sn_app_cowork) for ServiceNow Arc if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren't already installed.
Download and install ServiceNow Arc for macOS
Install ServiceNow Arc on a Mac with an M-series processor to use the AI desktop agent on your computer.
Download and install Arc on Windows
Install ServiceNow Arc on your Windows computer.
Set up ServiceNow Arc
Connect Arc to your ServiceNow instance and prepare your workspace and secure sandbox.
Create a ServiceNow Arc agent policy
Create a policy to define what ServiceNow Arc can do, which actions need human approval, and which actions are blocked.
Configure a ServiceNow Arc agent policy
Add tool gates, approval patterns, network rules, sandbox rules, capability overrides, connector scopes, and file type rules to a policy to control what Arc can do for the users the policy applies to.
Manage Arc agent policies in AI Control Tower
Create and manage Arc agent policies and their rules in AI Control Tower, so you govern Arc in the same place as the rest of your AI systems.
Make auto mode available to Arc users
Turn on auto mode for the users a policy covers and choose which tools can use it, so users can let an AI model reviewer approve lower risk actions instead of answering every prompt.
Add an MCP server for Arc users
Make a remote MCP server available to Arc users, so they can connect to it in one step without entering its details themselves.
Trace evaluation for Arc in AI Control Tower
AI Control Tower scores the traces that Arc sends for quality and safety. Review the scores to understand usage patterns and identify where responses fall short.

Keywords configure

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---
title: Configuring ServiceNow Arc
description: Activate the ServiceNow Arc plugin, and then download, install, and set up Arc.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/servicenow-cowork-configuring.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [configure]
breadcrumb: [ServiceNow Arc, Extend, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Configuring ServiceNow Arc

Activate the ServiceNow Arc plugin, and then download, install, and set up Arc.

-   **[Activate the ServiceNow Arc plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/activate-servicenow-cowork-plugin.md)**  
You can activate the ServiceNow Arc plugin \(sn\_app\_cowork\) for ServiceNow Arc if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren't already installed.
-   **[Download and install ServiceNow Arc for macOS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/install-cowork.md)**  
Install ServiceNow Arc on a Mac with an M-series processor to use the AI desktop agent on your computer.
-   **[Download and install Arc on Windows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/install-arc-windows.md)**  
Install ServiceNow Arc on your Windows computer.
-   **[Set up ServiceNow Arc](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/set-up-cowork.md)**  
Connect Arc to your ServiceNow instance and prepare your workspace and secure sandbox.
-   **[Create a ServiceNow Arc agent policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/create-cowork-agent-policy.md)**  
Create a policy to define what ServiceNow Arc can do, which actions need human approval, and which actions are blocked.
-   **[Configure a ServiceNow Arc agent policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/configure-cowork-agent-policy.md)**  
Add tool gates, approval patterns, network rules, sandbox rules, capability overrides, connector scopes, and file type rules to a policy to control what Arc can do for the users the policy applies to.
-   **[Manage Arc agent policies in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/manage-arc-policies-aict.md)**  
Create and manage Arc agent policies and their rules in AI Control Tower, so you govern Arc in the same place as the rest of your AI systems.
-   **[Make auto mode available to Arc users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/make-auto-mode-available.md)**  
Turn on auto mode for the users a policy covers and choose which tools can use it, so users can let an AI model reviewer approve lower risk actions instead of answering every prompt.
-   **[Add an MCP server for Arc users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/add-mcp-server-arc.md)**  
Make a remote MCP server available to Arc users, so they can connect to it in one step without entering its details themselves.
-   **[Trace evaluation for Arc in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/cowork-trace-evaluation.md)**  
AI Control Tower scores the traces that Arc sends for quality and safety. Review the scores to understand usage patterns and identify where responses fall short.

**Parent Topic:**[ServiceNow Arc](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/servicenow-cowork-landing.md)