Task Mining

---
title: Task Mining
description: Task Mining helps process owners collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/task-mining/task-mining.html
release: australia
product: Task Mining
classification: task-mining
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Task Mining

Task Mining helps process owners collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.

## Get started

<table id="table_dkk_4ln_hcc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Task Mining concepts and features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/exploring-task-mining.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Learn how to set up Task Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/configuring-task-mining.md)

</td></tr><tr><td>

[Using\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Learn how to use Task Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/using-task-mining.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about Task Mining key terms and background information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/reference-task-mining.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask questions and explore other resources for Task Mining in the ServiceNow Community](https://www.servicenow.com/community/)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now)

-   **[Exploring Task Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/exploring-task-mining.md)**  
Use Task Mining to identify inefficiencies in work tasks.
-   **[Using Task Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/using-task-mining.md)**  
Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.
-   **[Task Mining Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/reference-task-mining.md)**  
Reference topics provide additional information about the terms, forms, and concepts that you use for Task Mining.

**Parent Topic:**[Discover](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/discover-ai-workflow-factory-prime.md)