Using Task Mining

concept australia Updated Sep 10, 2026 2 min read using-task-mining.md

Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.

The following processes are performed using Task Mining to collect workstation data so you can analyze how your people get work done to increase business efficiency.

Defining the scope of Task Mining projects

Start a Task Mining project to analyze data for a specific purpose. Define how long the project lasts, who to collect data from, how to group activities, and how to visualize data.
Generating a project data analysis

Generate an analysis of your project data according to your categorization rules, then refine and share the analysis so you can make data-driven decisions.
Requesting workstation user data

Complete data requests for workstation users in the Employee Center to create a pool of data that you can use in future analysis.
Categorize workstation activities to simplify analysis

Organize and add context to your data by grouping similar workstation activities with user-friendly names.
Identify task improvement actions

Initiate an automation request from a Task Mining task timeline analysis or share the details of the analysis.
Defining the scope of Task Mining projects
Create a Task Mining project to specify what activities you want to analyze, from which workstation users, and over what period.
Categorize workstation activities to simplify analysis
Organize and add context to your data by grouping similar workstation activities with user-friendly category names.
Generating a project data analysis
Generate an analysis of your project data according to your categorization rules, then refine and share the analysis so you can make data-driven decisions.
Requesting workstation user data
Requesting workstation user data enables you to collect and store data for future analysis.
Identify task improvement actions
Initiate an automation request from a Task Mining task timeline analysis.

Parent Topic:Task Mining

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---
title: Using Task Mining
description: Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/task-mining/using-task-mining.html
release: australia
product: Task Mining
classification: task-mining
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Task Mining, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Using Task Mining

Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.

The following processes are performed using Task Mining to collect workstation data so you can analyze how your people get work done to increase business efficiency.

-   **[Defining the scope of Task Mining projects](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/managing-projects.md)**

    Start a Task Mining project to analyze data for a specific purpose. Define how long the project lasts, who to collect data from, how to group activities, and how to visualize data.

-   **[Generating a project data analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/mining-a-task-mining-project.md)**

    Generate an analysis of your project data according to your categorization rules, then refine and share the analysis so you can make data-driven decisions.

-   **[Requesting workstation user data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/requesting-workstation-user-data.md)**

    Complete data requests for workstation users in the Employee Center to create a pool of data that you can use in future analysis.

-   **[Categorize workstation activities to simplify analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/define-default-categorization-rules.md)**

    Organize and add context to your data by grouping similar workstation activities with user-friendly names.

-   **[Identify task improvement actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/identify-improvement-opportunities.md)**

    Initiate an automation request from a Task Mining task timeline analysis or share the details of the analysis.


-   **[Defining the scope of Task Mining projects](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/managing-projects.md)**  
Create a Task Mining project to specify what activities you want to analyze, from which workstation users, and over what period.
-   **[Categorize workstation activities to simplify analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/define-default-categorization-rules.md)**  
Organize and add context to your data by grouping similar workstation activities with user-friendly category names.
-   **[Generating a project data analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/mining-a-task-mining-project.md)**  
Generate an analysis of your project data according to your categorization rules, then refine and share the analysis so you can make data-driven decisions.
-   **[Requesting workstation user data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/requesting-workstation-user-data.md)**  
Requesting workstation user data enables you to collect and store data for future analysis.
-   **[Identify task improvement actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/identify-improvement-opportunities.md)**  
Initiate an automation request from a Task Mining task timeline analysis.

**Parent Topic:**[Task Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/task-mining.md)