UI interaction toolbox steps
Find details about UI interaction toolbox steps, organized by interaction type, with step descriptions and any available outgoing events. Steps are added to a UI interaction using the toolbox in the UI interaction editor. The available steps depend on the type you selected when you created the UI interaction, whether Generic, Form, or List.
Available for all interaction types
The following steps are available regardless of whether your UI interaction type is Generic, Form, or List.
Steps that show None in the Events column connect directly to the End node or the next step. They execute and do not return a confirmation that they have finished. To continue building the interaction after one of these steps, use an And branch.
Steps that show Success and/or Error events allow you to define what happens next depending on the outcome, giving you full control over the interaction flow.
|
Step |
Category |
Description |
Events |
|---|---|---|---|
|
Add alert notification |
Alert |
Adds an alert notification banner to the UI. |
Alert action selected |
|
If/Else |
Logic |
Evaluates conditions to branch the interaction flow. Branches evaluate top to bottom; the first true branch executes. |
None |
|
And |
Logic |
Executes multiple branches in parallel (executes in order top to bottom). Use when activities should happen at the same time. |
None |
|
Server script |
Script |
Executes a server-side script. Requires at least one user role. |
Success, Error |
|
Close workspace tab |
Navigation |
Closes the current Workspace tab. Can optionally prompt the user before closing. |
None |
|
Navigate to record |
Navigation |
Navigates the user to a specific record page. |
None |
|
Navigate to route |
Navigation |
Navigates the user to a custom (non-record) route. |
None |
|
Navigate to URL |
Navigation |
Navigates the user to a URL, optionally in a new browser tab. |
None |
|
Alert |
Modal |
Displays a modal that notifies users without requiring further input. |
Modal closed |
|
Confirm |
Modal |
Displays a modal prompting the user to confirm or cancel an action. |
Modal closed, Primary button clicked, Secondary button clicked |
|
Confirm and destroy |
Modal |
Displays a modal for irreversible actions (such as deletion), with directive language and warnings. |
Modal closed, Primary button clicked, Secondary button clicked |
|
User input |
Modal |
Displays a modal with fields for the user to complete. Fields can be added manually or sourced from a table. |
Modal closed, Primary button clicked, Secondary button clicked |
|
Create modal |
Modal |
Opens UI Builder component building to create a custom modal. |
Modal closed; additional events can be defined by the custom component |
|
Form |
Modeless dialog |
Displays a form inside a modeless dialog, allowing users to multi-task within their current context. |
Modeless dialog closed, Primary button clicked, Secondary button clicked |
|
Create modeless dialog |
|
Opens UI Builder component building to create a custom modeless dialog. |
Modeless dialog closed; additional events can be defined by the custom component |
The following steps are only available when the UI interaction type is set to Form. Form interactions require a form controller on the page and provide access to form-specific data and actions.
Field actions modify individual fields on the form. They do not produce success or error events; the step connects directly to the next step or end.
| Step | Description | Events |
|---|---|---|
| Add field message | Adds a message below a specified field. | None |
| Clear field message(s) | Clears messages from a specified field. | None |
| Clear field messages by type | Clears all field messages of a given type. For example, all info messages. | None |
| Clear field value | Clears the value of a specified field. | None |
| Set field invalid | Sets a field to valid or invalid. | None |
| Set field label | Updates the label of a specified field. | None |
| Set field placeholder value | Sets the placeholder value of a specified field. | None |
| Set field read-only | Sets a specified field to read-only. | None |
| Set field required | Sets a field as required or optional. | None |
| Set field value | Sets the value of a field. Can trigger or bypass dirty state. | None |
| Set field visibility | Shows or hides a specified field. | None |
Form actions operate on the form as a whole and include capabilities such as saving the form, validating the form, or displaying alerts.
| Step | Description | Events |
|---|---|---|
| Add form alert | Displays an alert at the top of the form component. | None |
| Clear all form alerts | Removes all alert notifications from the form. | None |
| Clear form alerts by type | Removes form alert notifications of a specified type. | None |
| Execute client script | Runs a client script on the form. | Success, Error |
| Execute UI action | Executes a UI action, client and server side, that has been enabled for Configurable Workspace. | Success, Error |
| Refresh form | Refreshes the form component. | Success |
| Save | Saves the form. | Success |
| Show/hide annotations | Shows or hides annotations on the form. | None |
| Submit form using UI action | Submits the form using a specified UI action. | Success, Error |
| Validate | Validates the form. | Success, Error |
List interaction type only
The following steps are only available when the UI interaction type is set to List. List interactions require a list controller on the page and provide access to list-specific data and actions.
| Step | Description | Events |
|---|---|---|
| Execute client script | Runs a client script on the list. | Success, Error |
| Group by column | Groups the list by a specified column. | None |
| Refresh list | Refreshes the list component. | Success |
| Set query | Updates the encoded query of the list. | None |
| Sort | Sorts the list by a specified column, ascending or descending. | None |
Parent Topic:UI interactions
--- title: UI interaction toolbox steps description: Find details about UI interaction toolbox steps, organized by interaction type, with step descriptions and any available outgoing events. Steps are added to a UI interaction using the toolbox in the UI interaction editor. The available steps depend on the type you selected when you created the UI interaction, whether Generic, Form, or List. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/application-development/ui-builder/uib-ui-interaction-steps.html release: australia product: UI Builder classification: ui-builder topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 4 breadcrumb: [UI interactions, Manage actions in UI Builder pages, Working in UI Builder, UI Builder, Builder library, Developing your application, Classic app development, Building applications] --- # UI interaction toolbox steps Find details about UI interaction toolbox steps, organized by interaction type, with step descriptions and any available outgoing events. Steps are added to a UI interaction using the toolbox in the UI interaction editor. The available steps depend on the type you selected when you created the UI interaction, whether Generic, Form, or List. ## Available for all interaction types The following steps are available regardless of whether your UI interaction type is Generic, Form, or List. Steps that show **None** in the Events column connect directly to the End node or the next step. They execute and do not return a confirmation that they have finished. To continue building the interaction after one of these steps, use an **And** branch. Steps that show **Success and/or Error** events allow you to define what happens next depending on the outcome, giving you full control over the interaction flow. <table id="table_rgp_lhl_m3c"><thead><tr><th> Step </th><th> Category </th><th> Description </th><th> Events </th></tr></thead><tbody><tr><td> Add alert notification </td><td> Alert </td><td> Adds an alert notification banner to the UI. </td><td> Alert action selected </td></tr><tr><td> If/Else </td><td> Logic </td><td> Evaluates conditions to branch the interaction flow. Branches evaluate top to bottom; the first true branch executes. </td><td> None </td></tr><tr><td> And </td><td> Logic </td><td> Executes multiple branches in parallel \(executes in order top to bottom\). Use when activities should happen at the same time. </td><td> None </td></tr><tr><td> Server script </td><td> Script </td><td> Executes a server-side script. Requires at least one user role. </td><td> Success, Error </td></tr><tr><td> Close workspace tab </td><td> Navigation </td><td> Closes the current Workspace tab. Can optionally prompt the user before closing. </td><td> None </td></tr><tr><td> Navigate to record </td><td> Navigation </td><td> Navigates the user to a specific record page. </td><td> None </td></tr><tr><td> Navigate to route </td><td> Navigation </td><td> Navigates the user to a custom \(non-record\) route. </td><td> None </td></tr><tr><td> Navigate to URL </td><td> Navigation </td><td> Navigates the user to a URL, optionally in a new browser tab. </td><td> None </td></tr><tr><td> Alert </td><td> Modal </td><td> Displays a modal that notifies users without requiring further input. </td><td> Modal closed </td></tr><tr><td> Confirm </td><td> Modal </td><td> Displays a modal prompting the user to confirm or cancel an action. </td><td> Modal closed, Primary button clicked, Secondary button clicked </td></tr><tr><td> Confirm and destroy </td><td> Modal </td><td> Displays a modal for irreversible actions \(such as deletion\), with directive language and warnings. </td><td> Modal closed, Primary button clicked, Secondary button clicked </td></tr><tr><td> User input </td><td> Modal </td><td> Displays a modal with fields for the user to complete. Fields can be added manually or sourced from a table. </td><td> Modal closed, Primary button clicked, Secondary button clicked </td></tr><tr><td> Create modal </td><td> Modal </td><td> Opens UI Builder component building to create a custom modal. </td><td> Modal closed; additional events can be defined by the custom component </td></tr><tr><td> Form </td><td> Modeless dialog </td><td> Displays a form inside a modeless dialog, allowing users to multi-task within their current context. </td><td> Modeless dialog closed, Primary button clicked, Secondary button clicked </td></tr><tr><td> Create modeless dialog </td><td> </td><td> Opens UI Builder component building to create a custom modeless dialog. </td><td> Modeless dialog closed; additional events can be defined by the custom component </td></tr></tbody> </table>## Form interaction type only The following steps are only available when the UI interaction type is set to Form. Form interactions require a form controller on the page and provide access to form-specific data and actions. Field actions modify individual fields on the form. They do not produce success or error events; the step connects directly to the next step or end. |Step|Description|Events| |----|-----------|------| |Add field message|Adds a message below a specified field.|None| |Clear field message\(s\)|Clears messages from a specified field.|None| |Clear field messages by type|Clears all field messages of a given type. For example, all info messages.|None| |Clear field value|Clears the value of a specified field.|None| |Set field invalid|Sets a field to valid or invalid.|None| |Set field label|Updates the label of a specified field.|None| |Set field placeholder value|Sets the placeholder value of a specified field.|None| |Set field read-only|Sets a specified field to read-only.|None| |Set field required|Sets a field as required or optional.|None| |Set field value|Sets the value of a field. Can trigger or bypass dirty state.|None| |Set field visibility|Shows or hides a specified field.|None| Form actions operate on the form as a whole and include capabilities such as saving the form, validating the form, or displaying alerts. |Step|Description|Events| |----|-----------|------| |Add form alert|Displays an alert at the top of the form component.|None| |Clear all form alerts|Removes all alert notifications from the form.|None| |Clear form alerts by type|Removes form alert notifications of a specified type.|None| |Execute client script|Runs a client script on the form.|Success, Error| |Execute UI action|Executes a UI action, client and server side, that has been enabled for Configurable Workspace.|Success, Error| |Refresh form|Refreshes the form component.|Success| |Save|Saves the form.|Success| |Show/hide annotations|Shows or hides annotations on the form.|None| |Submit form using UI action|Submits the form using a specified UI action.|Success, Error| |Validate|Validates the form.|Success, Error| ## List interaction type only The following steps are only available when the UI interaction type is set to List. List interactions require a list controller on the page and provide access to list-specific data and actions. |Step|Description|Events| |----|-----------|------| |Execute client script|Runs a client script on the list.|Success, Error| |Group by column|Groups the list by a specified column.|None| |Refresh list|Refreshes the list component.|Success| |Set query|Updates the encoded query of the list.|None| |Sort|Sorts the list by a specified column, ascending or descending.|None| **Parent Topic:**[UI interactions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/ui-builder/uib-ui-interactions.md)
| title | UI interaction toolbox steps |
| description | Find details about UI interaction toolbox steps, organized by interaction type, with step descriptions and any available outgoing events. Steps are added to a UI interaction using the toolbox in the UI interaction editor. The available steps depend on the type you selected when you created the UI interaction, whether Generic, Form, or List. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/application-development/ui-builder/uib-ui-interaction-steps.html |
| release | australia |
| product | UI Builder |
| classification | ui-builder |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 4 |
| breadcrumb | UI interactionsManage actions in UI Builder pagesWorking in UI BuilderUI BuilderBuilder libraryDeveloping your applicationClassic app developmentBuilding applications |