Application service form

reference australia Updated Sep 10, 2026 2 min read eaw-app-service-form.md
Raw file servicenow.com

An application service is a configuration item (CI) that represents the operational view of a deployed application or your technology landscape. It logically models all technical components such as servers, databases, middleware, and configurations, that work together to deliver a specific business capability. Application services are linked to business applications in the CMDB.

Application service form fields

Field Description
Name Name of the application service.
Location Set the location for the application service.
Short Description Unique description of the application service.
Created This is field is non-editable field.
Created by This is field is non-editable field.
Updated This is field is non-editable field.
Updated by This is field is non-editable field.
Support group Name of the user group who supports the application service.
Supported by Name of the user who supports the application service.
Managed by Name of the user who manages the application service.
Managed by group Name of the user group who manages the application service.
Environment Name of the environment such as Development, Production or Test.
Company Name of the company.
Manufacturer Name of the manufacturer.
Model ID Model ID associated with the service.
Model number Number of the Model.
Category This field is auto-populaged as Business Service.
Sub-category This field is auto-populaged as Service.
Department Name of the department.
Field Description
Discovery source Discovery source of the application service.
First discovered Select the first discovered date.
Most recent discovery Select the most recent discovery date.
Correlation ID Enter the co-relation ID.
Skip sync Option to select to skip the sync. This is a read-only field.
Field Description
Life Cycle Stage Select the life cycle stage of the application service.
Life Cycle Stage Status Select the status of the lifecycle stage.
Attested by Name of the user who attested.
Attested Date Date when the attestation is done.
Attestation Status Select the attestation status as Attested or Rejected.
Install Status Reason for the planned disposition decision.
Operational status Select the operational state of the application service.
Fault count Number of the fault count.
Maintenance schedule Name of the maintenance schedule.
Schedule Select the schedule for maintenance.
Requires verification Option to select to request verification. This is a read-only field.
Field Description
Fully qualified domain name Fully qualified domain name of the application service.
IP Address Enter IP the address.
MAC Address Enter the MAC address.
Serial number Enter the serial number.
DNS Domain Enter DNS domain.
Attributes Enter attributes names.
Comments Add comments.
Monitor Option to select monitor.
Can Print Option to print the details.

Parent Topic:Form field information for Enterprise Architecture Workspace

Related topics

Add or edit an application service in the Enterprise Architecture Workspace

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