Create a business process map diagram from an image

---
title: Create a business process map diagram from an image
description: Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens ServiceNow Otto skill.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-portfolio-management/eaw-create-bpm-diag-from-image.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 4
breadcrumb: [Working with business process map, Working with Enterprise Modeling and Visualization, Managing Enterprise Architecture Workspace, Enterprise Architecture Workspace, Enterprise Architecture]
---

# Create a business process map diagram from an image

Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens ServiceNow Otto® skill.

## Before you begin

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

The default AI model provider for this skill is Azure OpenAI.

Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base.

Verify the following conditions are met:

-   The source image is in PNG or JPEG format and does not exceed 1 MB.
-   Role required: sn\_apm.apm\_user

## Procedure

1.  Navigate to **Workspaces** > **Enterprise Architecture Workspace**.

2.  Open the Modeling page by selecting the Enterprise Modeling and Visualization icon \(\[Omitted image "icon-modeling-logo.png"\] Alt text: Modeling\).

3.  Select **Import image**.

    \[Omitted image "create-diag-modal.png"\] Alt text: Import image to create diagram dialog, showing a drag-and-drop upload area, Link to business process field, Business process name field, and Artifact name field.

4.  In the Import image to create diagram pop-up window, under **Create diagram from image**, select **Add file** and select your source image file.

    Max file size: 1 MB; Supported formats: PNG and JPEG.

5.  From the **Link to business process** drop-down, select **New** to create business process, or select an existing business process.

6.  Enter values for **Business process name** and **Artifact name**.

    **Note:** The artifact name is automatically populated from the **Business process name**.

7.  Select **Create diagram**.

    An Importing image dialog appears. If the request fails or times out, an error message is displayed inside this dialog and you can retry. On success, the diagram canvas opens.

    The canvas opens showing:

    -   The generated diagram in the upper pane with shapes, pools, lanes, and connections identified from the image.
    -   The uploaded source image in the lower pane for reference. To resize the panes, drag the divider between them.
    -   An **AI converted diagram** badge in the canvas header.
    -   A **Shapes with low confidence scores** list in the canvas banner, if any shapes were identified with a confidence score below 70%. Affected shapes are marked with an orange border on the canvas.
    -   **Accept** and **Discard** buttons at the top right of the canvas.
    \[Omitted image "create-diag-output.png"\] Alt text: Screenshot comparing an AI-generated BPM diagram in the upper pane and the uploaded source image in the lower pane.

    **Note:** The **Share** button, **Show Version**, and the more actions menu are hidden while the diagram is in review state.


## What to do next

Review and accept the generated diagram. For instructions, see [Review an AI-generated business process map diagram](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-review-ai-generated-bpm-diag.md).

**Parent Topic:**[Working with business process map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-work-with-bp-map.md)

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