Create a diagram for a business application

Create a diagram for your business application hierarchy and associate it with an architectural artifact.

Before you begin

For creating the diagram using the ServiceNow Enterprise Modeling and Visualization, you must activate the following ServiceNow Store applications. For more information, see Exploring Enterprise Modeling and Visualization in the EA Workspace.

Enterprise Modeling and Visualization (app-modelling-tool)
Diagram Builder (app-diagram-builder)
APM Modelling tool Common (app-modelling-tool-common)

For creating the diagram using the Lucidchart, you must activate the following ServiceNow Store applications and establish a connection with Lucid:

Lucidchart Diagramming Spoke [sn_lucdchart_spoke] (v 1.1.1 or later)
Lucidchart Integration [sn_lcdchart_int] (v 2.3.0 or later)
Personal Authentication [sn_ihub_personal_auth] (v 27.0.0 or later)

To establish a connection with Lucid, see Create OAuth 2.0 Client in Lucidchart and Create a connection and credential alias for the Lucidchart diagramming spoke.

Role required: Member of the Enterprise Architect group

Procedure

Navigate to Workspaces > Enterprise Architecture Workspace > Portfolio.
Select the expand row icon ([Omitted image "ExpandIcon.png"] Alt text: Expand Row icon) next to Application Portfolio.
Select Business Applications.
Select a business application to open it.
Select the more actions menu ([Omitted image "icon-three-dot-menu.png"] Alt text: More Actions menu) and select Create Diagram.
On the Create Diagram form, fill in the fields.

For field information, see Create diagram form for a business application.

Note: For Lucidchart, use the authorization link on the Create Diagram window, to generate an authentication token and fetch your Lucid folders to save the diagram. Ensure that you have at least one folder created in the My documents folder of your computer.
Select Create Diagram.

Result

After a successful submission, a link to the newly created diagram appears on top of the screen. You can select the link to navigate to the diagram. The Architectural Artifacts page shows the link to the diagram and an artifact name associated with it. You can select the respective link to access the artifact or diagram.

Parent Topic:Working with an application portfolio

View roadmap of a business application

View business capabilities for a business application

Add or edit a business application

Manage information objects in EA Workspace

Remove architectural artifacts from a business application

Associate an architectural artifact with a business app

View architectural artifacts for a business application

Remove business capabilities from a business application

Open business application form in Core UI from EA Workspace

View all business applications

View a unified map for a business application

Add an architectural artifact to a business application

Add a business capability to a business application

title	Create a diagram for a business application
description	Create a diagram for your business application hierarchy and associate it with an architectural artifact.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/application-portfolio-management/eaw-create-diagram-ba.html
release	australia
topic_type	task
last_updated	2026-09-10
reading_time_minutes	4
breadcrumb	Working with an application portfolioWorking with Portfolio list viewManaging Enterprise Architecture WorkspaceEnterprise Architecture WorkspaceEnterprise Architecture