Create a Lucidchart diagram for a business capability in the Enterprise Architecture Workspace

Create a diagram in Lucidchart for your business capability maps and associate it with an architectural artifact.

Before you begin

Ensure the following ServiceNow Store applications are installed:

Lucidchart Diagramming Spoke [sn_lucdchart_spoke] (v 1.1.1 or later)
Lucidchart Integration [sn_lcdchart_int] (v 2.3.0 or later)
Personal Authentication [sn_ihub_personal_auth] (v 27.0.0 or later)

Ensure a connection is established with Lucid. For details, see Create OAuth 2.0 Client in Lucidchart and Create a connection and credential alias for the Lucidchart diagramming spoke.

Role required: Member of the Enterprise Architect group

Procedure

Navigate to Workspace > Enterprise Architecture Workspace.
Open the Portfolio List view by selecting the Portfolio icon [Omitted image "eaw-portfolio-icon-polaris.png"] Alt text:.
Select the expand row icon ([Omitted image "ExpandIcon.png"] Alt text: Expand Row icon) next to Business Architecture.
Select Business Capabilities.
Select a business capability to open it.
Select the more actions menu [Omitted image "icon-three-dot-menu-eaw.png"] Alt text: More actions menu and select Create Diagram.
On the Create Diagram form, fill in the fields.

Note: Use the authorization link on the Create Diagram window, to generate an authentication token and fetch your Lucid folders to save the diagram. Ensure that you have at least one folder created in the My documents folder of your computer.

For field information, see Create diagram for a business capability form.
Select Create Diagram.

Result

After a successful submission, a link to the newly created Lucid diagram appears on top of the screen. You can select the link to navigate to the diagram. The Architectural Artifacts page shows the link to the Lucidchart diagram and an artifact name associated with it. You can select the respective link to access the artifact or diagram.

Parent Topic:Manage business capabilities

View all business capabilities on the Portfolio page

Add or edit a business capability from the Portfolio page

Manage architectural artifacts of a business capability

Create a sub-capability from the Portfolio page

Add a business capability

Create a demand towards achievement of a capability

Update the hierarchy of a business capability

Create a sub-capability

Assign a business application

Unassign a business application from a capability

Delete a capability from the hierarchy

View a roadmap of a business capability

title	Create a Lucidchart diagram for a business capability in the Enterprise Architecture Workspace
description	Create a diagram in Lucidchart for your business capability maps and associate it with an architectural artifact.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/application-portfolio-management/eaw-create-lucid-diagram-cap.html
release	australia
topic_type	task
last_updated	2026-09-10
reading_time_minutes	3
breadcrumb	Manage business capabilitiesUsing business architectureWorking with Portfolio list viewManaging Enterprise Architecture WorkspaceEnterprise Architecture WorkspaceEnterprise Architecture