Working with an application portfolio

Manage all your business applications, business capabilities, information objects, application services and also, manage their associated architectural artifacts in the Enterprise Architecture Workspace.

View all business applications
View the list of all business applications in the Enterprise Architecture Workspace.
Generate insights into business applications
Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by ServiceNow Otto for Enterprise Architecture (EA). The business application insights are context-aware, that is the summary automatically includes relevant information from the specific page where you generate the insights.
Register a business application conversationally
Use the conversational experience of ServiceNow Otto in Virtual Agent to register a business application from any application that supports Virtual Agent.
Add or edit a business application
Add the applications that your organization wants to introduce based on their functions and the business processes they fulfill. In Enterprise Architecture, add or edit any business application that is used to assess and track costs, usage, business value, functional fitment, and risks.
View business capabilities for a business application
View business capabilities associated with business applications in the Enterprise Architecture Workspace to understand their value in your enterprise architecture landscape.
Add a business capability to a business application
You can add existing business capabilities to business applications in the Enterprise Architecture Workspace, to ensure better alignment with your strategic enterprise architecture goals.
Remove business capabilities from a business application
You can unassign the business capabilities associated with business applications in the Enterprise Architecture Workspace.
Create a diagram for a business application
Create a diagram for your business application hierarchy and associate it with an architectural artifact.
Create a Lucidchart diagram for a business application
Create a diagram Lucidchart for your business application hierarchy and associate it with an architectural artifact.
Open business application form in Core UI from EA Workspace
Open the business application form in Core UI from the EA Workspace to view and edit the business application form in the Enterprise Architecture view.
Add an existing AI system to a business application
Associate an existing AI Control Tower AI system with a business application from the Enterprise Architecture Workspace.
View AI system details from a business application
You can open an AI system record in the AI Control Tower Workspace directly from the AI Systems tab on a business application record in the Enterprise Architecture Workspace.
Remove an AI system from a business application
You can remove an AI system from a business application record in the Enterprise Architecture Workspace.
Run the Migrate BA Product Model Map job
Migrate existing AI system-to-business application associations to the new Enterprise Architecture for AICT data model after activating the AI Control Tower and Enterprise Architecture integration.
View a unified map for a business application
View a unified map for your business applications in the Enterprise Architecture Workspace to understand the current architecture and associated references.
View roadmap of a business application
View the roadmap of your business applications and align them with the organization's strategy. Creating a portfolio plan helps you plan, prioritize, and roadmap the work for your business application.
View product capabilities for a business application
You can view the list of product capabilities associated with business applications, in the Enterprise Architecture Workspace (EA Workspace).
Associate a product capability with a business application
You can create product capabilities and associate them with business applications in the Enterprise Architecture Workspace.
Add an existing product capability to a business application
You can add existing product capabilities to business applications in the Enterprise Architecture Workspace.
Remove product capabilities from a business app
You can remove the product capabilities associated with business applications in the Enterprise Architecture Workspace, confirming only the relevant and current product capabilities are associated with the business application.
Manage information objects in EA Workspace
Relate a business application to an information object using the CI relationship [cmdb_rel_ci] table of type Uses::Used by. Use this suggested relationship to get the logical data of the information object, which can be used to leverage the business application.
View architectural artifacts for a business application
You can view the list of architectural artifacts associated with business applications, in the Enterprise Architecture Workspace.
Associate an architectural artifact with a business app
You can create a new architectural artifact from the business application related list, in the EA Workspace.
Add an architectural artifact to a business application
You can add existing architectural artifacts to business applications in the EA Workspace.
Remove architectural artifacts from a business application
You can remove the architectural artifacts associated with business applications in the EA Workspace, ensuring that only relevant and current architectural artifacts are associated with the business applications.
View Technology Reference Model products associated with business applications
You can view the list of Technology Reference Model (TRM) products associated with business applications, in the Enterprise Architecture Workspace (EA Workspace).
Create and associate TRM products with business applications
You can create a Technology Reference Model (TRM) products and associate it with business applications in the Enterprise Architecture Workspace.
Add TRM products to business applications
You can add existing Technology Reference Model (TRM) product to business applications in the Enterprise Architecture Workspace.
Remove TRM products from a business application
You can remove the Technology Reference Model (TRM) products associated with business applications in the Enterprise Architecture Workspace, confirming only the relevant and current TRM products are associated with the business application.
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Working with product capabilities
Add or edit product capabilities in the Enterprise Architecture Workspace.
View all application services
View the list of all application services in the Enterprise Architecture Workspace.
Add or edit an application service in the Enterprise Architecture Workspace
Add or edit an application service of your organization in the Enterprise Architecture Workspace.
Generate an application model for business applications
Execute a script to generate the application model for existing business applications. An application model is a structured representation of a business application's components and their relationships and interactions within your application landscape.

Parent Topic:Working with Portfolio list view

Working with digital integration management in Enterprise Architecture Workspace

title	Working with an application portfolio
description	Manage all your business applications, business capabilities, information objects, application services and also, manage their associated architectural artifacts in the Enterprise Architecture Workspace.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/application-portfolio-management/eaw-work-with-application-portfolio.html
release	australia
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	5
breadcrumb	Working with Portfolio list viewManaging Enterprise Architecture WorkspaceEnterprise Architecture WorkspaceEnterprise Architecture