Working with Technology Reference Model \(TRM\) in EA Workspace
concept australia Updated Sep 10, 2026 4 min read eaw-work-with-trm.md
The Technology Reference Model provides a structured, centralized view of all technology products; hardware, software, and platforms used across the enterprise.
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- View all TRM phases
You can view the list of all Technology Reference Model (TRM) phases in the Enterprise Architecture Workspace. - View all TRM categories
You can view the list of all Technology Reference Model (TRM) categories in the Enterprise Architecture Workspace. - View all TRM products grouped by product category
You can view all your Technology Reference Model (TRM) products, grouped by category, in the Enterprise Architecture Workspace. - View all TRM products
You can view all available Technology Reference Model (TRM) products in the Enterprise Architecture Workspace. - Request a TRM product in Enterprise Architecture Workspace
Submit a request to add a software or hardware product to the TRM library and optionally include one or more lifecycle records with the request. - Request a TRM product lifecycle in Enterprise Architecture Workspace
Submit a request to add one or more lifecycle records to an existing TRM product. - Request a TRM product from the service catalog
Submit a request from the service catalog to add a software or hardware product to the TRM library. Optionally, include one or more lifecycle records with the request. - Request a TRM product lifecycle from the service catalog
Submit a request from the service catalog to add one or more lifecycle records to an existing TRM product. - View or update your TRM requests
View all your product requests, product lifecycle requests, track their statuses, and edit your existing requests. You can also manage the approvers for your request - Approve or reject TRM requests
As an Enterprise Architect, approve or reject a TRM product or product lifecycle requests submitted by other users. - Create a TRM product in Enterprise Architecture Workspace
Create a TRM product and optionally add one or more product lifecycles in a single operation. - Create TRM product lifecycles in Enterprise Architecture Workspace
Add one or more lifecycle records to an existing TRM product. - Associate an Architectural Artifact to a TRM product
As an Enterprise Architect, you can associate an architectural artifact to a TRM product. - View product capabilities associated with a Technology Reference Model product
You can view the list of product capabilities associated with Technology Reference Model (TRM) product, in the Enterprise Architecture Workspace. - Create product capabilities and associate it with a Technology Reference Model product
You can create product capabilities and associate it with Technology Reference Model (TRM) products in the Enterprise Architecture Workspace. - Add an existing product capability to a Technology Reference Model product
You can add existing product capabilities to Technology Reference Model (TRM) products in the Enterprise Architecture Workspace. - Remove product capabilities from a TRM product
You can remove the product capabilities associated with Technology Reference Model (TRM) products in the Enterprise Architecture Workspace, confirming only the relevant and current product capabilities are associated with the TRM products. - View business applications associated with a Technology Reference Model product
You can view the list of business applications associated with Technology Reference Model (TRM) products, in the Enterprise Architecture Workspace (EA Workspace). - Create a business application and associate with a Technology Reference Model product
You can create business applications and associate it with Technology Reference Model (TRM) products in the Enterprise Architecture Workspace (EA Workspace). - Add an existing business application to a Technology Reference Model product
You can add existing business application to Technology Reference Model (TRM) products in the Enterprise Architecture Workspace. - Remove business applications associated with a Technology Reference Model product
You can remove the business applications associated with Technology Reference Model (TRM) products in the Enterprise Architecture Workspace, confirming only the relevant and current business applications are associated with the TRM products. - View Technology Reference Model technical debts
View Technology Reference Model (TRM) technical debts created for products that aren't aligned with TRM phases and standards. - Update TRM technical debt data using scheduled job
Run the scheduled job to update technical debt data based on Technology Reference Model (TRM) phases. This job identifies products not approved for use in your enterprise and can be scheduled to run periodically. - Update the retention period for archived technical debts
Change how long an Archived technical debt record is retained before the Delete Archived Tech Debts scheduled job permanently deletes it. - Run the Delete Archived Tech Debts job
Run the Delete Archived Tech Debts scheduled job manually or modify its default monthly schedule to match your maintenance window. - Run a job to sync TRM product names in EA Workspace
Run a scheduled job to sync the names of Technology Reference Model (TRM) products with the names of their linked Software Asset Management (ServiceNow Otto for SAM) software products. - Export Technology Reference Model product category data to Excel or CSV
Export the Technology Reference Model (TRM) list view data to Microsoft Excel or CSV so that you can use the data to share with stakeholders and prepare for analysis.
Parent Topic:Managing Enterprise Architecture Workspace
Related topics
Technology Reference Model in Enterprise Architecture Workspace
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--- title: Working with Technology Reference Model \(TRM\) in EA Workspace description: The Technology Reference Model provides a structured, centralized view of all technology products; hardware, software, and platforms used across the enterprise. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/application-portfolio-management/eaw-work-with-trm.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 4 breadcrumb: [Managing Enterprise Architecture Workspace, Enterprise Architecture Workspace, Enterprise Architecture] --- # Working with Technology Reference Model \(TRM\) in EA Workspace The Technology Reference Model provides a structured, centralized view of all technology products; hardware, software, and platforms used across the enterprise. You can zoom on this page to 200% or 400% through your browser settings without the loss of content or functionality. Page layouts are transformed into a vertical, stacked view automatically. - **[View all TRM phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-view-all-trm-phases.md)** You can view the list of all Technology Reference Model \(TRM\) phases in the Enterprise Architecture Workspace. - **[View all TRM categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/view-all-trm-categories.md)** You can view the list of all Technology Reference Model \(TRM\) categories in the Enterprise Architecture Workspace. - **[View all TRM products grouped by product category](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-view-all-trm-products-grouped-by-product-category.md)** You can view all your Technology Reference Model \(TRM\) products, grouped by category, in the Enterprise Architecture Workspace. - **[View all TRM products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-view-all-trm-products.md)** You can view all available Technology Reference Model \(TRM\) products in the Enterprise Architecture Workspace. - **[Request a TRM product in Enterprise Architecture Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-request-a-trm-products.md)** Submit a request to add a software or hardware product to the TRM library and optionally include one or more lifecycle records with the request. - **[Request a TRM product lifecycle in Enterprise Architecture Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-request-a-trm-product-lifecycle.md)** Submit a request to add one or more lifecycle records to an existing TRM product. - **[Request a TRM product from the service catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/add-edit-trm-prod-req.md)** Submit a request from the service catalog to add a software or hardware product to the TRM library. Optionally, include one or more lifecycle records with the request. - **[Request a TRM product lifecycle from the service catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/add-edit-trm-lifecycle-req.md)** Submit a request from the service catalog to add one or more lifecycle records to an existing TRM product. - **[View or update your TRM requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-view-update-trm-requests.md)** View all your product requests, product lifecycle requests, track their statuses, and edit your existing requests. You can also manage the approvers for your request - **[Approve or reject TRM requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-approve-trm-req.md)** As an Enterprise Architect, approve or reject a TRM product or product lifecycle requests submitted by other users. - **[Create a TRM product in Enterprise Architecture Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-create-trm-prod-lifecycle.md)** Create a TRM product and optionally add one or more product lifecycles in a single operation. - **[Create TRM product lifecycles in Enterprise Architecture Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-create-trm-prod-lifecycle-req.md)** Add one or more lifecycle records to an existing TRM product. - **[Associate an Architectural Artifact to a TRM product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-assoicate-artifact-trm-prod.md)** As an Enterprise Architect, you can associate an architectural artifact to a TRM product. - **[View product capabilities associated with a Technology Reference Model product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-view-capabilities-associated-with-trm-product.md)** You can view the list of product capabilities associated with Technology Reference Model \(TRM\) product, in the Enterprise Architecture Workspace. - **[Create product capabilities and associate it with a Technology Reference Model product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-create-a-new-product-capability-and-assoc-trm-product.md)** You can create product capabilities and associate it with Technology Reference Model \(TRM\) products in the Enterprise Architecture Workspace. - **[Add an existing product capability to a Technology Reference Model product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-add-existing-product-capability-to-trm-product.md)** You can add existing product capabilities to Technology Reference Model \(TRM\) products in the Enterprise Architecture Workspace. - **[Remove product capabilities from a TRM product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-remove-product-capabilities-assoc-with-trm-product.md)** You can remove the product capabilities associated with Technology Reference Model \(TRM\) products in the Enterprise Architecture Workspace, confirming only the relevant and current product capabilities are associated with the TRM products. - **[View business applications associated with a Technology Reference Model product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-view-ba-assoc-with-trm-product.md)** You can view the list of business applications associated with Technology Reference Model \(TRM\) products, in the Enterprise Architecture Workspace \(EA Workspace\). - **[Create a business application and associate with a Technology Reference Model product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-create-ba-and-assoc-with-trm-product.md)** You can create business applications and associate it with Technology Reference Model \(TRM\) products in the Enterprise Architecture Workspace \(EA Workspace\). - **[Add an existing business application to a Technology Reference Model product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-add-existing-ba-to-trm-product.md)** You can add existing business application to Technology Reference Model \(TRM\) products in the Enterprise Architecture Workspace. - **[Remove business applications associated with a Technology Reference Model product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/remove-ba-assoc-with-trm-product.md)** You can remove the business applications associated with Technology Reference Model \(TRM\) products in the Enterprise Architecture Workspace, confirming only the relevant and current business applications are associated with the TRM products. - **[View Technology Reference Model technical debts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/view-trm-tech-debt.md)** View Technology Reference Model \(TRM\) technical debts created for products that aren't aligned with TRM phases and standards. - **[Update TRM technical debt data using scheduled job](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-run-job-trm-tech-debts.md)** Run the scheduled job to update technical debt data based on Technology Reference Model \(TRM\) phases. This job identifies products not approved for use in your enterprise and can be scheduled to run periodically. - **[Update the retention period for archived technical debts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-update-system-property-archived-tech-debt-retention.md)** Change how long an Archived technical debt record is retained before the **Delete Archived Tech Debts** scheduled job permanently deletes it. - **[Run the Delete Archived Tech Debts job](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-run-job-delete-archived-tech-debts.md)** Run the **Delete Archived Tech Debts** scheduled job manually or modify its default monthly schedule to match your maintenance window. - **[Run a job to sync TRM product names in EA Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-schedule-job-sync-trm-product-names.md)** Run a scheduled job to sync the names of Technology Reference Model \(TRM\) products with the names of their linked Software Asset Management \(ServiceNow Otto for SAM\) software products. - **[Export Technology Reference Model product category data to Excel or CSV](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-export-trm-prod-cat-data.md)** Export the Technology Reference Model \(TRM\) list view data to Microsoft Excel or CSV so that you can use the data to share with stakeholders and prepare for analysis. **Parent Topic:**[Managing Enterprise Architecture Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-managing-ea-workspace.md) **Related topics** [Technology Reference Model in Enterprise Architecture Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-managing-the-technology-portfolio.md)
| title | Working with Technology Reference Model \(TRM\) in EA Workspace |
| description | The Technology Reference Model provides a structured, centralized view of all technology products; hardware, software, and platforms used across the enterprise. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/application-portfolio-management/eaw-work-with-trm.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 4 |
| breadcrumb | Managing Enterprise Architecture WorkspaceEnterprise Architecture WorkspaceEnterprise Architecture |