Exploring ServiceNow Otto for Enterprise Architecture \(EA\)

With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.

ServiceNow Otto for Enterprise Architecture (EA) overview

ServiceNow Otto for EA includes generative AI skills and features that enable Enterprise Architecture Workspace users to work more efficiently with their enterprise architecture data.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

Skills

ServiceNow Otto for Enterprise Architecture (EA) includes the following generative AI skills.

Architectural Decision Record (ADR) summarization

Generate a concise summary of an Architectural Decision Record (ADR) artifact using ServiceNow Otto for EA. You can also shorten or elaborate selected text in the ADR document using the context menu, and insert the generated content directly into the record.
Business application insights

Generate concise and actionable insights for business applications, including details about purpose, risk, cost, and rationalization recommendations. Insights are context-aware and automatically include relevant information from the page where you initiate them.
Compare Enterprise Modeling and Visualization diagrams

Compare any two versions of an Enterprise Modeling and Visualization diagram and get an AI-generated summary of the differences, including an executive summary and a breakdown of shapes and relationships that were added, modified, or removed.
Elaborate or shorten content in form fields

Elaborate or shorten text in the description or reasoning fields on forms for business applications, business capabilities, business processes, value stream stages, and information objects. You can also use prompts to generate content for the Reasoning field in the Planned Disposition section of a business application form.
Create diagram from image

Generate an editable business process map diagram from an uploaded image. ServiceNow Otto for EA identifies shapes, pools, lanes, and connections from the image and creates the diagram in the Enterprise Architecture Workspace.
Enterprise Architecture query agent

Ask natural language questions about your enterprise architecture portfolio and get AI-generated answers grounded in your instance data. The agent queries across business applications, capabilities, value streams, technology standards, and information objects.
Generate enterprise architecture diagram

Use the Generate enterprise architecture diagram agentic workflow to create Enterprise Modeling and Visualization diagrams for business applications hierarchy through a conversation with an AI agent in the ServiceNow Otto panel.
Dashboard insights

Use a conversational interface to query and analyze data from Enterprise Architecture Workspace dashboard widgets. Ask natural language questions to retrieve insights, identify trends, and generate charts without manually reviewing dashboard visualizations.
Register a business application conversationally

Use a conversational experience in Virtual Agent to register a business application by answering a series of guided questions. The virtual agent maps your responses to the appropriate form fields automatically.
Register a digital integration conversationally

Use a conversational experience in Virtual Agent to register a digital integration by answering a series of guided questions.

You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the AI Admin Hub console. For more information, see Large language models on the ServiceNow AI Platform®.

Note: Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base.

Supporting information for ServiceNow Otto for Enterprise Architecture (EA)
Get a quick overview of the important information that is related to the ServiceNow Otto for Enterprise Architecture (EA) application.

Parent Topic:ServiceNow Otto for Enterprise Architecture (EA)

Generate a summary for Architectural Decision Records (ADRs)

Generate insights into business applications

Compare Enterprise Modeling and Visualization diagrams

Elaborate or shorten content in form fields

Create a business process map diagram from an image

Exploring Enterprise Architecture query agent

Enterprise Architecture AI agent diagramming agentic workflow

Generate insights for Enterprise Architecture Workspace dashboard widgets

ServiceNow Otto for Enterprise Architecture (EA) access roles

Configure AI Data Explorer and Query Generation skills

Enable Knowledge Graph system properties for the Enterprise Architecture query agent

Explore MCP for Enterprise Architecture

Working with AI agent agentic workflow in ServiceNow Otto for Enterprise Architecture (EA)

Enterprise Architecture AI agent diagramming agentic workflow

title	Exploring ServiceNow Otto for Enterprise Architecture \(EA\)
description	With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/application-portfolio-management/exploring-now-assist-for-ea.html
release	australia
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	8
breadcrumb	ServiceNow Otto for Enterprise Architecture \(EA\)Enterprise Architecture