View Technology Reference Model technical debts

task australia Updated Sep 10, 2026 4 min read view-trm-tech-debt.md
Raw file servicenow.com

View Technology Reference Model (TRM) technical debts created for products that aren't aligned with TRM phases and standards.

Before you begin

Role required: sn_apm.apm_analyst

About this task

[Omitted image "trm-tech-debt-list.png"] Alt text: TRM technical debt page displaying a list of active technical debts.

The Populate TRM technical debts in the EA Workspace scheduled job creates entries in the TRM Technical Debt [sn_apm_trm_standards_technical_debt] table. This table references software in business applications that is not aligned with TRM software phases.

The table identifies software that either is not defined in TRM or has TRM product lifecycles that restrict software usage. For information about technical debt calculation, see Technical debt calculation.

Note: The Populate TRM technical debts in the EA Workspace scheduled job is available only when the Software Asset Management (SAM) Foundation or Software Asset Management (SAM) Professional plugin is installed.

Technical debt records persist across job runs instead of being deleted and re-created. Each record moves between Active, Resolved, and Archived states. For details, see TRM technical debt states and transitions.

Procedure

  1. Navigate to Workspace > Enterprise Architecture Workspace.

  2. Select the Technology Portfolio icon [Omitted image "technology-portfolio-icon.png"] Alt text: to open the Technology Portfolio page.

  3. Select Technical Debt.

    Note: You can also open this list directly by selecting the Business applications with TRM technical debt card in the Portfolio Overview and Health section on the Enterprise Architecture Workspace home page.

  4. In the Number column, select a value to open the technical debt record.

    Note: Technical debt records created before an upgrade to Enterprise Architecture Workspace version 10.1.3 display (empty) in the Number column. Select (empty) to open these records.

    For field information, see TRM technical debt form.

    [Omitted image "trm-tech-debt-details.png"] Alt text: Tech debt details page displaying the field level information of the tech debt.

  5. In the technical debt record, select the Discovered Technology related list to view the TPM discovered technology records that the technical debt was created from.

    [Omitted image "trm-tech-debt-discvrd-tchlgy.png"] Alt text: Discovered Technology related list showing columns for Number, Earliest lifecycle date, Business application, Application service, Type, Software product, Product model, and Server.

Result

The list displays TRM products, associated business application details, and the reason for each technical debt. Use this information to identify and address alignment issues in your technology portfolio.

Parent Topic:Working with Technology Reference Model (TRM) in EA Workspace

Related topics

View all TRM phases

Create a TRM product in Enterprise Architecture Workspace

View all TRM categories

View all TRM products

Update TRM technical debt data using scheduled job

Request a TRM product in Enterprise Architecture Workspace

View all TRM products grouped by product category

Request a TRM product lifecycle in Enterprise Architecture Workspace

Associate an Architectural Artifact to a TRM product

Create TRM product lifecycles in Enterprise Architecture Workspace

Technology Reference Model in Enterprise Architecture Workspace

View or update your TRM requests

TRM technical debt states and transitions

Configure technical debt settings

Keywords TRM technical debttechnology reference modelEA workspacesoftware alignment
Search documentation
Search document titles and file paths on the australia branch