Brazil Better Together · SN Doc Reader

Solutions -- With Solutions, enhance the functionality of ServiceNow applications by using them in combination with each other.
- Improve visibility into organizational risk exposure with advanced project risk assessment -- With advanced risk assessment for your projects, you can easily identify if any projects pose potential organizational risks and quickly decide on mitigating actions. Combine project risk management with enterprise risk management and get better visibility into your organization's overall risk exposure.
- Automating and optimizing your services and operations using Service Operations Workspace -- You can expand services while reducing costs, delivering high-quality customer and employee experiences, and driving operational resilience. Use a single cloud platform that integrates IT processes such as incident, problem, and change with IT operations such as discovery, business service definitions, service mapping, and event management.
  - Case Study: Enhancing Risk, Compliance, and Audit Management with ITOM -- The use case demonstrates how ITOM integration streamlined risk, compliance, and audit management for a financial institution by providing real-time operational visibility, automation, and enhanced risk assessments.
- Employee Service Management Foundation -- Employee Service Management Foundation unifies IT, HR, finance, legal, and workplace services on a single platform. This integrated approach streamlines service delivery and reduces administrative overhead for growing organizations.
- Building desktop automations from Task Mining data -- Automatically convert desktop processes into executable AI agents: capture the task (desktop processes) in Task Mining, create desktop actions (automation blocks) and AI agent in Automation Center, and test and deploy the AI agent in AI Agent Studio.
  - Requirements and limitations -- Learn about requirements and limitations for this unified journey.
  - Create an automation request in Task Mining -- As a business analyst, review the task timeline for identifying task optimization opportunities and automation candidates. Then, submit an automation request from Task Mining to create an automation in Automation Center.
  - Create automation blocks from the automation request in Automation Center -- Create automation blocks (on-screen tasks and background tasks) using the automation request created in Task Mining. These automation blocks are used to create desktop actions and AI agent in Automation Center.
  - Create an AI agent and desktop actions from Automation Center -- After reviewing the automation blocks generated from an automation request, create an AI agent that executes desktop actions on a Windows machine.
  - Example: Execute employee onboarding automatically -- As an HR coordinator, automatically onboard new employees by triggering an AI agent that executes the complete employee provisioning workflow from the ServiceNow Otto panel.
- Track the performance of your IT assets using Hardware Asset Management and Sustainable IT -- The Sustainable IT application enables you to effectively manage and monitor the emissions generated by your hardware assets. Additionally, it enables you to keep track of the energy consumption of your assets and their proper disposal after they reach the end of their lifespan.
- Minimize risk by assessing suppliers during the onboarding process -- With Risk Assessments Integration for Supplier Lifecycle Operations, you can identify and assess potential supplier risks when onboarding new suppliers.
- Enhancing the asset procurement experience using IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) -- Integrating IT Asset Management (ITAM) with Sourcing and Procurement Operations (SPO) enhances the procurement process for service requests.

title	Brazil Better Together
locale	en-US
release	australia
bundle	btss
doc_type	toc